vice president of operations

Aesthetic Partners

<div><div><b>Vice President of Central Operations</b></div>
<div><b>Reports to:</b> Chief Operating Officer<br>
<b>Location:</b> Hybrid (Remote with regular travel) Eligibility is limited to candidates currently based in these states: Florida, Georgia, North Carolina, Ohio, South Carolina, and Virginia.</div>
<div><b>Department:</b> HQ Operations<br>
<b>Employment Type:</b> Full-Time</div>
<div></div><div><b>The Opportunity</b></div>
<div></div><div>This is not a traditional operations role.</div>
<div></div><div>As <b>Vice President of Central Operations</b>, you are the architect and operator responsible for building the systems, processes, and infrastructure that power Aesthetic Partners&rsquo; national network of medical aesthetics, plastic surgery, and wellness clinics.</div>
<div></div><div>You&rsquo;ll drive the operational engine of a fast growing platform, ensuring clarity, consistency, efficiency, and excellence across all brands and regions. You&rsquo;ll take big picture strategy and translate it into execution frameworks that scale.</div>
<div></div><div>This is a <b>high impact builder role</b> for someone who thrives in fast growth environments, thinks in systems, and loves transforming complexity into clean, repeatable operating models. If you&rsquo;re energized by structure, clarity, and execution and excited to help build one of the fastest growing aesthetics platforms in the country this role was built for you.</div>
<div></div><div><b>About Aesthetic Partners</b></div>
<div>We are building the leading company in medical aesthetics. Aesthetic Partners was founded by Courtney Ellenbogen and Faraz Karbasi out of Harvard Business School in 2019, and has grown rapidly to 35 locations nationally. The business is backed by Norwest Venture Partners in addition to the original investor group.
</div>
<div></div><div><b>Our Vision</b><br>
To set a new standard in aesthetics by forging an elite, intellectual, and innovative network of visionary founders, fueled by infinite ambition to reach new heights.</div>
<div></div><div><b>Our Values</b><br>
Driven to Discover &middot; Relentless for Results &middot; Strength in Humility &middot; Win as One</div>
<div></div><div><b>The Role</b></div>
<div>As VP of Central Operations, you serve as the connective tissue of the organization, aligning HQ, regional leaders, physicians, providers, and clinical teams around a unified operating system.</div>
<div></div><div>You will own enterprise operations, integration playbooks, field communications, performance management rhythms, technology oversight, and operational cadence. Working closely with the COO and leadership team, you will shape how the business runs every day.</div>
<div></div><div>This is a <b>builder operator role</b> for a leader who understands how to scale multi-site healthcare operations with both rigor and speed.</div>
<div></div><div><b>What You&rsquo;ll Own</b></div>
<div><b>1. Enterprise &amp; Operational Leadership</b></div>
<ul><li>Embody and model Aesthetic Partners&rsquo; values in daily leadership.</li>
<li>Translate strategic priorities into 6 month, quarterly, and annual operating plans.</li>
<li>Own and refine enterprise operating cadences, KPI reviews, reporting cycles, and business rhythms.</li>
<li>Oversee multi-region P&amp;L performance, drive margin expansion and operational efficiency.</li>
<li>Manage the operating calendar and ensure alignment on audits, milestones, and compliance cycles.</li>
<li>Build and enforce centralized standards, policies, and workflows that drive consistency and operational excellence.</li>
</ul><div><b>2. Relationship to Revenue Training Management &amp; Coordination
</b></div><ul><li>Partner with internal SMEs to build scalable training programs and calendars for clinical, operational, and administrative roles.</li>
<li>Own rollout, adoption, and accountability across the field.</li>
<li><i>Note: This role is currently an individual contributor with high cross-functional influence; team structure may evolve as AP scales.</i></li>
</ul><div><b>3. Departmental Collaboration &amp; Communication Strategy</b></div>
<ul><li>Consolidate communication to the field, transforming fragmented messaging into clear, consistent, actionable information, including standardized updates, policy rollouts, and feedback loops via channels like newsletters, webinars, and dashboards.</li>
<li>Serve as the operational bridge between corporate leadership and the field.</li>
<li>Facilitate alignment across cross-functional teams to reduce friction and accelerate execution.</li>
</ul><div><b>4. Growth, Integration &amp; Innovation</b></div>
<ul><li>Lead operational integration for acquisitions, de novo openings, and new service line launches.</li>
<li>Create and manage scalable integration playbooks.</li>
<li>Identify innovative operational strategies that increase revenue, efficiency, and platform scalability.</li>
<li>Oversee operational reporting systems &amp; quarterback strategic enterprise projects.</li>
<li>Coordinate supply chain and procurement for aesthetics inventory, negotiating vendor contracts for economies of scale</li>
</ul>
<div></div><div><b>5. Financial &amp; Performance Management</b></div>
<ul><li>Work closely with the COO to translate organizational objectives into operational strategies and execution plans.</li>
<li>Monitor practice performance and deliver insightful, actionable recommendations.</li>
<li>Conduct monthly financial reviews focused on cost optimization and revenue growth.</li>
<li>Translate organizational goals into measurable KPIs and operational strategies.</li>
<li>Prepare operational and performance insights for quarterly board meetings.</li>
<li>Deliver reporting and root-cause analysis for Revenue Operations meetings.</li>
<li>Lead and participate in major business management cycles, including:
<ul><li>Monthly Brand Business Reviews</li>
<li>Monthly Executive Business Reviews</li>
<li>Corporate &amp; Brand Sales Calls (twice monthly)</li>
<li>Weekly &amp; Bi-weekly KPI and initiative meetings</li>
</ul></li></ul><div></div><div><b>Who You Are</b></div>
<div>You are a systems thinker, execution-minded operator, and collaborative leader.<br>
You likely bring:</div>
<ul><li><b>5&ndash;7+ years of multi-site healthcare operations experience</b>, ideally in medical aesthetics, retail healthcare, or cash-pay services. Adjacent industries considered.</li>
<li>Experience scaling operations in <b>PE, VC, or high-growth environments</b>, ideally to 50+ units.</li>
<li>Strong capability in building structure and systems in dynamic, fast-changing environments.</li>
<li>A data-driven, financially fluent operating mindset.</li>
<li>The ability to build trust and influence across physicians, clinical teams, and corporate leaders.</li>
<li>Strong communication and change management skillsets.</li>
<li>Proven ability to lead, mentor, and inspire diverse teams, fostering a collaborative and productive culture.</li>
<li>Willingness to travel regularly to clinics and leadership meetings. Travel up to 30%.</li>
</ul>
<div></div><div><b>Preferred Background</b></div>
<ul><li>Experience in medical aesthetics, plastic surgery, dermatology, or consumer healthcare.</li>
<li>Prior multi-site P&amp;L ownership.</li>
<li>M&amp;A integration experience and familiarity with creating integration playbooks.</li>
<li>Bachelor&rsquo;s Degree required; MBA or equivalent experience preferred.</li>
<li>Proficiency in Asana, Microsoft Project, or other project management tools.</li>
<li>Experience leading enterprise-wide operational initiatives in high-growth environments.</li>
</ul>
<div></div><div><b>Why This Role Is Different</b></div>
<ul><li>You&rsquo;re not just operating a system, <b>you&rsquo;re building the system that scales AP nationwide</b>.</li>
<li>You have meaningful influence over the operating model, infrastructure, and performance culture.</li>
<li>You get to architect a best-in-class, multi-site operating platform during a period of rapid expansion.</li>
<li>You work directly with the COO and senior leadership team on high-impact priorities.</li>
<li>You&rsquo;ll create clarity, discipline, and efficiency across a high-growth, entrepreneurial organization.</li>
<li>You get the speed and autonomy of a startup <b>with</b> the backing of a scaled, well-capitalized platform.</li>
</ul>
<div></div><div><b>Not a Fit If</b></div>
<ul><li>You want a fully built playbook rather than designing systems, processes, and standards from scratch.</li>
<li>You struggle in ambiguous environments or need highly defined roles and structures.</li>
<li>You prefer to operate strictly within your own department instead of collaborating across functions.</li>
<li>You avoid hands-on execution, this role blends strategy with detailed operational work.</li>
<li>You are uncomfortable influencing without direct authority or navigating change in a dynamic field environment.</li>
</ul>
<div></div><div><i>This job description is not an employment contract and does not alter the &ldquo;at-will&rdquo; employment relationship. Employment with Aesthetic Partners may be terminated at any time, with or without notice, by either the employee or the company. Duties and responsibilities may evolve based on business needs.</i></div>
<div></div><div><i>Aesthetic Partners is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.</i></div></div><div></div>

Vice President of Central Operations

Home Care Providers of Texas

<div>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 <strong>
  Sr. Executive Vice President of SW Operations - Home Health, Hospice, Personal Care Services &amp; Therapy
  <br/>
  <br/>
 </strong>
 <strong>
  Location:
 </strong>
 Flexible within the region (Texas, New Mexico, Indiana); regular travel across all service areas.
 <br/>
 <br/>
 <strong>
  Reports To:
 </strong>
 Chief Executive Officer
 <br/>
 <br/>
 <strong>
  Direct Reports:
 </strong>
 4 Vice Presidents of Operations (one for Home Health, one for Hospice, one for Personal Care Services and one for Therapy)
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 The President of Operations is a strategic, outcomes-driven executive responsible for the operational, clinical, financial, and regulatory performance of the company's Home Health, Hospice, Personal Care Services and Therapy across Texas, New Mexico, and Indiana. This leader translates strategy into execution, ensures exceptional patient/family experience, drives referral growth, and sustains high-quality, compliant care while optimizing efficiency and profitability. The role stewards a $129M portfolio with a $55M expense base and leads four VP-level operators, fostering a cohesive, data-informed, high-performance culture.
 <br/>
 <br/>
 <strong>
  Scope &amp; Scale
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Annual Revenue: :$129 million
  </li>
  <li>
   Expense Budget: :$55 million
  </li>
  <li>
   Geography: Multi-state operations (TX, NM, IN)
  </li>
  <li>
   P&amp;L Ownership: Full regional P&amp;L accountability, including revenue growth, margin expansion, and cost management across all service lines
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strategic Leadership &amp; Growth
  </li>
  <li>
   Own regional strategy and annual operating plans for all four service lines; align resources to meet revenue, margin, and patient care goals
  </li>
  <li>
   Develop market expansion plans (de novos, tuck-in acquisitions, service mix optimization) and integrated care pathways across Home Health, Hospice, Personal Care and Therapy
  </li>
  <li>
   Lead referral development (health systems, physicians, post-acute networks, payers, MCOs, ACOs) and strengthen value-based partnerships
  </li>
  <li>
   Build a unified brand experience across states and service lines
  </li>
  <li>
   Financial &amp; P&amp;L Management
  </li>
  <li>
   Deliver the P&amp;L: meet/exceed targets for revenue, EBITDA margin, cash flow, and cost containment
  </li>
  <li>
   Budget ownership for the $55M expense plan; drive disciplined labor productivity, visit utilization, supply, and overhead management
  </li>
  <li>
   Revenue cycle performance: improve DSO, AR aging, authorization turnaround, and payer mix; partner tightly with Finance &amp; RCM
  </li>
  <li>
   Capital allocation: prioritize investments (technology, clinical programs, talent) using ROI and payback analyses
  </li>
  <li>
   Operational Excellence
  </li>
  <li>
   Standardize operating model and SOPs for intake, scheduling, case management, visit planning, interdisciplinary team coordination, and transitions of care
  </li>
  <li>
   Throughput &amp; capacity management: optimize staffing models, productivity benchmarks, and census growth; reduce avoidable cancellations and missed visits
  </li>
  <li>
   Continuous improvement using Lean/Six Sigma tools; drive cost-to-serve reduction and process reliability
  </li>
  <li>
   Clinical Quality &amp; Compliance
  </li>
  <li>
   Accountable for quality outcomes:
  </li>
  <ul>
   <li>
    Home Health: OASIS accuracy, Star Ratings, risk-adjusted readmission rates, timely initiation of care, HHVBP measures
   </li>
   <li>
    Hospice: CHAPS/family satisfaction, symptom management, live discharge rate, length of stay (LOS), and interdisciplinary plan-of-care adherence
   </li>
   <li>
    Personal Care Services: care plan compliance, caregiver reliability, service continuity, customer satisfaction
   </li>
   <li>
    Therapy: functional outcome improvement (e.g., mobility and ADL performance), patient engagement and visit adherence, timely evaluations and reassessments, documentation accuracy and compliance, and payer-driven utilization management
   </li>
  </ul>
  <li>
   Regulatory stewardship: ensure federal and state compliance (e.g., CMS Conditions of Participation), survey readiness, corrective action plans, and policy adherence across TX, NM, IN
  </li>
  <li>
   Clinical governance: partner with Chief Clinical Officer/Medical Directors on evidence-based protocols, high-risk case review, and clinical education
  </li>
  <li>
   Workforce &amp; Culture
  </li>
  <li>
   Lead and develop four VPs of Operations; set clear KPIs, cadence, and accountability
  </li>
  <li>
   Succession planning and leadership bench building across branch administrators, DONs/clinical leaders, and market directors
  </li>
  <li>
   Talent strategy: recruiting, retention, incentive design, competency development, and engagement&mdash;especially for field clinicians and caregivers
  </li>
  <li>
   Culture of safety and Just Culture principles; reinforce mission-driven, patient-centered values
  </li>
  <li>
   Customer &amp; Stakeholder Management
  </li>
  <li>
   Voice of patient &amp; family: champion service excellence and rapid issue resolution
  </li>
  <li>
   External relationships: health systems, referral sources, payers, state agencies; represent the organization in market forums
  </li>
  <li>
   Community presence: foster partnerships with senior services, community groups, and hospice volunteer networks
  </li>
  <li>
   Data, Technology &amp; Innovation
  </li>
  <li>
   Run the business by the numbers: build dashboards for census, productivity, quality, financials, and regulatory metrics; adopt a weekly/monthly ops cadence
  </li>
  <li>
   Digital enablement: leverage EMR/EHR capabilities, mobile documentation, scheduling optimization, telehealth/remote monitoring as appropriate
  </li>
  <li>
   Analytics-driven decision making: segment performance by market/service line; conduct root-cause analyses and implement corrective actions
  </li>
  <li>
   Risk Management &amp; Safety
  </li>
  <li>
   Clinical risk mitigation: sentinel event review, infection control, medication safety, and after-hours escalation protocols
  </li>
  <li>
   Operational risk: disaster readiness, supply chain stability, cybersecurity awareness, and business continuity across three states
  </li>
  <li>
   Cross-State Regulatory Nuance
  </li>
  <li>
   Navigate state-specific requirements in Texas, New Mexico, and Indiana (licensure, staffing, supervision rules, emergency preparedness, scope of practice, Medicaid/MCO contracts), ensuring policies and training reflect state-level variations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Success Metrics (KPIs)
  <br/>
  <br/>
 </strong>
 <strong>
  Financial &amp; Growth
  <br/>
  <br/>
 </strong>
 Net revenue &amp; EBITDA margin vs. plan; labor cost % of revenue; visit cost per episode/ per diem; DSO (&lt; target) and AR aging improvement; payer mix optimization; de novo ramp timelines; referral conversion rate; same-store growth
 <br/>
 <br/>
 <strong>
  Clinical Quality &amp; Compliance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Home Health Star Rating &ge; 4.0; HHVBP composite improvements; OASIS audit accuracy; 30-day readmission rate reduction
  </li>
  <li>
   Hospice CHAPS &ge; 85th percentile; stable/appropriate LOS; live discharge within benchmarks; condition-of-participation survey outcomes (no condition-level deficiencies)
  </li>
  <li>
   Personal Care caregiver reliability rate; plan-of-care adherence; client satisfaction &ge; target
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Productivity (visits per clinician FTE), on-time start-of-care, scheduling efficiency, missed visit rate, visit utilization vs. care plan, branch survey readiness scores
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  People &amp; Culture
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Voluntary turnover; time-to-fill; leadership bench strength; engagement scores; safety incident rate
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strategic Agility &amp; Execution - turns strategy into measurable outcomes
  </li>
  <li>
   Financial Acumen - manages budgets, margins, and RCM drivers
  </li>
  <li>
   Clinical &amp; Regulatory Literacy - ensures safe, compliant, high-quality care
  </li>
  <li>
   Operational Excellence - process discipline and continuous improvement
  </li>
  <li>
   Leadership &amp; Talent Development - builds strong teams and culture
  </li>
  <li>
   Relationship Management - trust-based partnerships with referrers and payers
  </li>
  <li>
   Data-Driven Decision Making - uses analytics to guide action
  </li>
  <li>
   Change Leadership - leads integration, standardization, and transformation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions &amp; Travel
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Frequent travel (40-60%) across TX, NM, IN to branches, referral sources, payers, and regulatory engagements
  </li>
  <li>
   Availability for after-hours escalation and incident management as needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Equal Opportunity Statement
  <br/>
  <br/>
 </strong>
 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status in accordance with applicable federal, state, and local laws.
 <br/>
 <br/>
 <strong>
  New Day Healthcare's Purpose Statement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Commitment to what is right for patients and caregivers
  </li>
  <li>
   Upholding an open spirit and treating everyone with honor and kindness
  </li>
  <li>
   Understanding that investment returns are essential and reasonable
  </li>
  <li>
   Building a long-term business with mission and purpose
  </li>
  <li>
   Partnering with those that are not short-sighted parties (clinical, financial, strategic or acquaintances)
  </li>
  <li>
   Adhering to the management methods of Jesus Christ (moral, ethical, righteousness)
  </li>
  <li>
   Leadership that bases decisions on prayer, commitment and thoughtful conversation always exhibiting patience, honor and kindness
  </li>
  <li>
   Demonstrating a commitment to a culture in which care comes first and as leaders we find a way to accommodate financial obligations under the guidance of stewardship
  </li>
  <li>
   Commitment to care, quality, compliance and reason at-all-times
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10-15+ years of progressive leadership in post-acute or home-based care (Home Health and Hospice required; Personal Care/Private Duty and Therapy strongly preferred)
  </li>
  <li>
   Proven multi-site, multi-state P&amp;L ownership at $100M+ scale
  </li>
  <li>
   Deep knowledge of CMS Conditions of Participation, HHVBP, OASIS, CHAPS, survey processes, and payer contracting (Medicare, Medicaid, MCOs, commercial)
  </li>
  <li>
   Demonstrated success in referral growth, clinical quality improvement, productivity optimization, and margin expansion
  </li>
  <li>
   Strong command of RCM (authorizations, billing, collections, denial prevention) and operational analytics
  </li>
  <li>
   Bachelor's degree (Business, Health Administration, Nursing, or related field)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master's in Healthcare Administration, Business (MBA), or related discipline
  </li>
  <li>
   Clinical licensure (e.g., RN) beneficial
  </li>
  <li>
   Lean/Six Sigma certification
  </li>
  <li>
   Experience with EMR/EHR platforms used in home health/hospice; telehealth/remote monitoring programs.
  </li>
  <ul>
   <li>
    Home Health and Hospice - Wellsky
   </li>
   <li>
    Personal Care Services - Vesta and Netsmart
   </li>
   <li>
    Therapy Services - Wellsky
   </li>
  </ul>
 </ul>
</div>


Sr. Executive Vice President of SW Operations

Home Care Providers of Texas Inc.

<div><p><b>Job Title</b></p><p><b>
Sr. Executive Vice President of SW Operations &ndash; Home Health, Hospice, Personal Care Services &amp; Therapy</b></p><p><b>
Location: </b>Flexible within the region (Texas, New Mexico, Indiana); regular travel across all service areas.</p><p><b>
Reports To: </b>Chief Executive Officer
</p><p><b>Direct Reports: </b>4 Vice Presidents of Operations (one for Home Health, one for Hospice, one for Personal Care Services and one for Therapy)</p><p><b>
Position Summary</b></p><p>
The President of Operations is a strategic, outcomes-driven executive responsible for the operational, clinical, financial, and regulatory performance of the company&rsquo;s Home Health, Hospice, Personal Care Services and Therapy across Texas, New Mexico, and Indiana. This leader translates strategy into execution, ensures exceptional patient/family experience, drives referral growth, and sustains high-quality, compliant care while optimizing efficiency and profitability. The role stewards a $129M portfolio with a $55M expense base and leads four VP-level operators, fostering a cohesive, data-informed, high-performance culture.</p><p><b>
Scope &amp; Scale</b></p><ul><li>
Annual Revenue: ~$129 million</li><li>
Expense Budget: ~$55 million</li><li><b>
Geography: Multi-state operations (TX, NM, IN)</b></li><li>
P&amp;L Ownership: Full regional P&amp;L accountability, including revenue growth, margin expansion, and cost management across all service lines.</li></ul><p><b>
Key Responsibilities</b></p><p><b>
1) Strategic Leadership &amp; Growth</b></p><ul><li>
Own regional strategy and annual operating plans for all four service lines; align resources to meet revenue, margin, and patient care goals.</li><li>
Develop market expansion plans (de novos, tuck-in acquisitions, service mix optimization) and integrated care pathways across Home Health, Hospice, Personal Care and Therapy.</li><li>
Lead referral development (health systems, physicians, post-acute networks, payers, MCOs, ACOs) and strengthen value-based partnerships.</li><li>
Build a unified brand experience across states and service lines.</li></ul><p><b>
2) Financial &amp; P&amp;L Management</b></p><ul><li>
Deliver the P&amp;L: meet/exceed targets for revenue, EBITDA margin, cash flow, and cost containment.</li><li>
Budget ownership for the $55M expense plan; drive disciplined labor productivity, visit utilization, supply, and overhead management.</li><li>
Revenue cycle performance: improve DSO, AR aging, authorization turnaround, and payer mix; partner tightly with Finance &amp; RCM.</li><li>
Capital allocation: prioritize investments (technology, clinical programs, talent) using ROI and payback analyses.</li></ul><p><b>
3) Operational Excellence</b></p><ul><li>
Standardize operating model and SOPs for intake, scheduling, case management, visit planning, interdisciplinary team coordination, and transitions of care.</li><li>
Throughput &amp; capacity management: optimize staffing models, productivity benchmarks, and census growth; reduce avoidable cancellations and missed visits.</li><li>
Continuous improvement using Lean/Six Sigma tools; drive cost-to-serve reduction and process reliability.</li></ul><p><b>
4) Clinical Quality &amp; Compliance</b></p><ul><li>
Accountable for quality outcomes:
</li><li><ul><li>Home Health: OASIS accuracy, Star Ratings, risk-adjusted readmission rates, timely initiation of care, HHVBP measures.</li><li>
Hospice: CHAPS/family satisfaction, symptom management, live discharge rate, length of stay (LOS), and interdisciplinary plan-of-care adherence.</li><li>
Personal Care Services: care plan compliance, caregiver reliability, service continuity, customer satisfaction.</li><li>
Therapy: functional outcome improvement (e.g., mobility and ADL performance), patient engagement and visit adherence, timely evaluations and reassessments, documentation accuracy and compliance, and payer-driven utilization management.</li></ul></li><li>
Regulatory stewardship: ensure federal and state compliance (e.g., CMS Conditions of Participation), survey readiness, corrective action plans, and policy adherence across <b>TX, NM, IN.</b></li><li>
Clinical governance: partner with Chief Clinical Officer/Medical Directors on evidence-based protocols, high-risk case review, and clinical education.</li></ul><p><b>
5) Workforce &amp; Culture</b></p><ul><li>
Lead and develop four VPs of Operations; set clear KPIs, cadence, and accountability.</li><li>
Succession planning and leadership bench building across branch administrators, DONs/clinical leaders, and market directors.</li><li>
Talent strategy: recruiting, retention, incentive design, competency development, and engagement&mdash;especially for field clinicians and caregivers.</li><li>
Culture of safety and Just Culture principles; reinforce mission-driven, patient-centered values.</li></ul><p><b>
6) Customer &amp; Stakeholder Management</b></p><ul><li>
Voice of patient &amp; family: champion service excellence and rapid issue resolution.</li><li>
External relationships: health systems, referral sources, payers, state agencies; represent the organization in market forums.</li><li>
Community presence: foster partnerships with senior services, community groups, and hospice volunteer networks.</li></ul><p><b>
7) Data, Technology &amp; Innovation</b></p><ul><li>
Run the business by the numbers: build dashboards for census, productivity, quality, financials, and regulatory metrics; adopt a weekly/monthly ops cadence.</li><li>
Digital enablement: leverage EMR/EHR capabilities, mobile documentation, scheduling optimization, telehealth/remote monitoring as appropriate.</li><li>
Analytics-driven decision making: segment performance by market/service line; conduct root-cause analyses and implement corrective actions.</li></ul><p><b>
8) Risk Management &amp; Safety</b></p><ul><li>
Clinical risk mitigation: sentinel event review, infection control, medication safety, and after-hours escalation protocols.</li><li>
Operational risk: disaster readiness, supply chain stability, cybersecurity awareness, and business continuity across three states.</li></ul><p><b>
9) Cross-State Regulatory Nuance</b></p><ul><li>
Navigate state-specific requirements in Texas, New Mexico, and Indiana (licensure, staffing, supervision rules, emergency preparedness, scope of practice, Medicaid/MCO contracts), ensuring policies and training reflect state-level variations.</li></ul><p></p><p><b>
Success Metrics (KPIs)</b></p><p><b>
Financial &amp; Growth</b></p><ul><li>
Net revenue &amp; EBITDA margin vs. plan; labor cost % of revenue; visit cost per episode/ per diem; DSO (&lt; target) and AR aging improvement; payer mix optimization; de novo ramp timelines; referral conversion rate; same-store growth.</li></ul><p><b>
Clinical Quality &amp; Compliance</b></p><ul><li>
Home Health Star Rating  4.0; HHVBP composite improvements; OASIS audit accuracy; 30-day readmission rate reduction.</li><li>
Hospice CHAPS  85th percentile; stable/appropriate LOS; live discharge within benchmarks; condition-of-participation survey outcomes (no condition-level deficiencies).</li><li>
Personal Care caregiver reliability rate; plan-of-care adherence; client satisfaction  target.</li></ul><p><b>
Operational</b></p><ul><li>
Productivity (visits per clinician FTE), on-time start-of-care, scheduling efficiency, missed visit rate, visit utilization vs. care plan, branch survey readiness scores.</li></ul><p></p><p><b>
People &amp; Culture</b></p><ul><li>
Voluntary turnover; time-to-fill; leadership bench strength; engagement scores; safety incident rate.</li></ul><p></p><p>
<b>Competencies</b></p><ul><li>
Strategic Agility &amp; Execution &ndash; turns strategy into measurable outcomes.</li><li>
Financial Acumen &ndash; manages budgets, margins, and RCM drivers.</li><li>
Clinical &amp; Regulatory Literacy &ndash; ensures safe, compliant, high-quality care.</li><li>
Operational Excellence &ndash; process discipline and continuous improvement.</li><li>
Leadership &amp; Talent Development &ndash; builds strong teams and culture.</li><li>
Relationship Management &ndash; trust-based partnerships with referrers and payers.</li><li>
Data-Driven Decision Making &ndash; uses analytics to guide action.</li><li>
Change Leadership &ndash; leads integration, standardization, and transformation.</li></ul><p>
</p><p><b>Working Conditions &amp; Travel</b></p><ul><li>
Frequent travel (40&ndash;60%) across TX, NM, IN to branches, referral sources, payers, and regulatory engagements.</li><li>
Availability for after-hours escalation and incident management as needed.</li></ul><p><b>
Equal Opportunity Statement</b></p><p>
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status in accordance with applicable federal, state, and local laws.</p><p>
</p><p><b>New Day Healthcare&rsquo;s Purpose Statement</b></p><ul><li>
Commitment to what is right for patients and caregivers.</li><li>
Upholding an open spirit and treating everyone with honor and kindness.</li><li>
Understanding that investment returns are essential and reasonable.</li><li>
Building a long-term business with mission and purpose.</li><li>
Partnering with those that are not short-sighted parties (clinical, financial, strategic or acquaintances).</li><li>
Adhering to the management methods of Jesus Christ (moral, ethical, righteousness).</li><li>
Leadership that bases decisions on prayer, commitment and thoughtful conversation always exhibiting patience, honor and kindness.</li><li>
Demonstrating a commitment to a culture in which care comes first and as leaders we find a way to accommodate financial obligations under the guidance of stewardship.</li><li>
Commitment to care, quality, compliance and reason at-all-times.</li></ul><p><br>
</p><br>
<br>
<b>Requirements</b><br>
<ul><li><b>
10&ndash;15+ years </b>of progressive leadership in post-acute or home-based care (Home Health and Hospice required; Personal Care/Private Duty and Therapy strongly preferred).</li><li>
Proven multi-site, multi-state P&amp;L ownership at $100M+ scale.</li><li>
Deep knowledge of CMS Conditions of Participation, HHVBP, OASIS, CHAPS, survey processes, and payer contracting (Medicare, Medicaid, MCOs, commercial).</li><li>
Demonstrated success in referral growth, clinical quality improvement, productivity optimization, and margin expansion.</li><li>
Strong command of RCM (authorizations, billing, collections, denial prevention) and operational analytics.</li><li>
Bachelor&rsquo;s degree (Business, Health Administration, Nursing, or related field).</li></ul><p><b>
Preferred</b></p><ul><li>
Master&rsquo;s in Healthcare Administration, Business (MBA), or related discipline.</li><li>
Clinical licensure (e.g., RN) beneficial.</li><li>
Lean/Six Sigma certification.</li><li>
Experience with EMR/EHR platforms used in home health/hospice; telehealth/remote monitoring programs.
</li><li><ul><li>Home Health and Hospice &ndash; Wellsky</li><li>
Personal Care Services &ndash; Vesta and Netsmart</li><li>
Therapy Services - Wellsky</li></ul></li></ul></div>

Crestline Hotels & Resorts

<div><p><b>We are hiring FT and PT Housekeepers</b><br>
<b>Pay Range: $15.50 - $17 per hour</b></p><div><p><b><br>
Full Time </b><b>Benefits:</b></p><ul><li>
Medical/Vision/Dental</li><li>
401k Savings Plan</li><li>
Competitive PTO</li><li>
Educational Assistance</li><li>
Travel Discounts</li></ul><p><b>
Part Time Benefits:</b></p><ul><li>
401k Savings Plan</li><li>
Travel Discounts</li></ul></div><p></p><p><b><br>
Overview:</b></p><p>
The Housekeeper will perform any combination of cleaning duties to maintain the cleanliness of guest's rooms in an orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.</p><p></p><p><b><br>
Potential Career Paths:</b></p><p>
Housekeeping Supervisor Housekeeping Manager Operations Manager Assistant General Manager General Manager Area Vice President of Operations</p><p></p><p><b><br>
Key Duties &amp; Responsibilities:
</b></p><ul><li>Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.</li><li>
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.</li><li>
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.</li><li>
Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.</li><li>
Keep storage areas and carts well-stocked, clean, and tidy.</li><li>
Dust and polish furniture and equipment.</li><li>
Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.</li><li>
Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.</li><li>
Hang draperies and dust window blinds.</li><li>
Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.</li><li>
Remove debris from driveways, garages, and swimming pool areas.</li><li>
Sort, count, and mark clean linens and store them in linen closets.</li></ul><p></p><p><b><br>
Education and Experience:</b></p><ul><li>
Some High School education preferred.</li><li>
No prior experience required.</li></ul><p></p><p><i><br>
Crestline Hotels &amp; Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.<br>
</i></p><br>
Brand: Courtyard Baltimore Inner Harbor
<br>
Address: 1000 Aliceanna Street Baltimore, MD - 21202
<br>
Property Description: Courtyard Baltimore Inner Harbor
<br>
Property Number: 103</div>

Housekeeper

<div><p>At, <b>Courtyard by Marriott/TownePlace Suites Suffolk Chesapeake</b>, we are looking for a professional, energetic <b>Housekeeper</b>.</p><p>
They will have the goal of daily creating a clean and orderly environment for our guests.</p><p><b><br>
Overview:</b></p><p>
The Housekeeper will perform any combination of cleaning duties to maintain the cleanliness of guest's rooms in an orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.</p><p></p><p><b><br>
Potential Career Paths:</b></p><p>
Housekeeping Supervisor Housekeeping Manager Operations Manager Assistant General Manager General Manager Area Vice President of Operations</p><p></p><p><b><br>
Key Duties &amp; Responsibilities:
</b></p><ul><li>Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.</li><li>
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.</li><li>
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.</li><li>
Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.</li><li>
Keep storage areas and carts well-stocked, clean, and tidy.</li><li>
Dust and polish furniture and equipment.</li><li>
Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.</li><li>
Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.</li><li>
Hang draperies and dust window blinds.</li><li>
Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.</li><li>
Remove debris from driveways, garages, and swimming pool areas.</li><li>
Sort, count, and mark clean linens and store them in linen closets.</li></ul><p></p><p><b><br>
Education and Experience:</b></p><ul><li>
Some High School education preferred.</li><li>
No prior experience required.</li></ul><p></p><p><i><br>
Crestline Hotels &amp; Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.<br>
</i></p><br>
Brand: Courtyard/TownePlace Suites Suffolk Chesapeake
<br>
Address: 8060 Harbour View Boulevard Suffolk, VA - 23435
<br>
Property Description: Courtyard/TownePlace Suites Suffolk Chesapeake
<br>
Property Number: 110</div>

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