workforce management analyst

Somatus

<div>Overview:<p></p><div><br>
As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.</div><div><br>
</div><div>It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?</div><div></div><div><b><br>
Showing Up Somatus Strong</b></div><div>
We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:</div><ul><li><b>
Authenticity: </b>We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.</li><li><b>
Collaboration: </b>We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.</li><li><b>
Empowerment: </b>We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients&rsquo; lives or our partners&rsquo; best interests.</li><li><b>
Innovation: </b>We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.</li><li><b>
Tenacity: </b>We see challenges as opportunities for growth and improvement &mdash; especially when new solutions will make a difference for our patients and partners.</li></ul><div></div><div><b><br>
Showing Up for You</b></div><div>
We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:</div><ul><li>
Subsidized, personal healthcare coverage (medical, dental vision)
</li><li>Professional Development, CEU, and Tuition Reimbursement</li><li>
Curated Wellness Benefits supporting teammates physical and mental well-being</li><li>
Community engagement opportunities
</li><li>And more!</li></ul><div></div><div><br>
The Operations Analyst, Workforce Management &amp; Planning (&ldquo;WFM Analyst&rdquo;) will contribute to a culture of continual operational monitoring, evaluation, and action. The role will report to the Sr. Manager, Operations Planning, Performance, &amp; Workforce Management. The WFM Analyst will support various operational priorities to drive improvements to financial targets, client-facing goals, and operational efficiency metrics.</div><br>
<div></div>
Responsibilities:<div></div><div><br>
<ul><li>
Maintain capacity projections and staffing/caseload model</li><li>
Ensure accuracy of staffing reports</li><li>
Monitor operational KPIs (e.g., enrollment, show rates, appointment booking windows, enrolled case churn, touched cases and outreach per hour) to identify potential issues and propose solutions to improve trendsSupport operations performance monitoring processes</li><li>
Develop reports for operational standup meetings</li><li>
Review/monitor various reports; share output with relevant stakeholders and raise any data/output concerns with relevant partners</li><li>
Support operational process changes</li></ul></div><div><i>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</i></div>
Qualifications:
<div>
Required</div><div><ul><li><div>
Associate&rsquo;s Degree or Bachelor&rsquo;s Degree</div></li><li><div>
3+ years experience working in complex business requiring collaboration with teammates from various functional areas</div></li><li><div>
3+ years experience of analyzing operational or financial data</div></li><li><div>
3+ years experience making recommendations based on data and supporting implementation</div></li><li><div>
Intermediate proficiency with Microsoft Excel</div></li><li><div>
Highly organized and attentive to detail</div></li></ul></div><div>
Preferred</div><ul><li><div>
Experience working in the healthcare industry</div></li></ul>
Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. https://somatus.com/careers/</div>

Operations Analyst, Workforce Management & Planning

Tucson Medical Center

<div><div><p><b>SUMMARY</b><b>:</b></p><p>
The Systems Analyst &ndash; HR Workforce serves as a strategic partner within the Human Resources department, and in collaboration with Finance, providing advanced support in the use and optimization of enterprise applications in the workforce management domain. This list includes but is not exclusive to our &ldquo;people&rdquo; system (currently PeopleSoft HR) and our &ldquo;Time and Attendance system&rdquo; currently, UKG Dimensions. This role is responsible for identifying optimal business processes in employee onboarding, schedule management, operational reporting for front line managers and dashboards that allow senior leaders to track on key performance indicators in optimized workforce management. Key deliverables of the position are uniform and correct use of systems by front line users and managers, demonstrating value in addressing workforce variation, and improved leader satisfaction by making workforce administration easier and more streamlined. The Informaticist works with HR leadership to define enterprise goals with respect to workforce optimization and then develops action plans to implement with leadership at various levels. The informaticist stays abreast of new features in HR applications and identifies best practice deployment strategies to stay current. Incumbent acts as a liaison to the Information Services build and developer teams to track on timely implementations.</p><p><br>
</p><p><b>ESSENTIAL FUNCTIONS:</b></p><ul><li> Lead the design and implementation of HR system configurations and process improvements.</li><li> Collaborate with HR leaders to define business requirements and translate them into optimized workflows and system enhancements.</li><li> Attend HR meetings and contribute to strategic planning, operational reviews, and workforce initiatives.</li><li> Provide consultative support on HR workflows and technology integration, with particular attention to workforce management. The scope of applications includes those referenced in the core description.</li><li> Develop and maintain dashboards and reporting tools to support management decision-making and operational efficiency.</li><li> Facilitate design sessions and change management initiatives focused on HR systems and processes.</li><li> Create and communicate status reports in accordance with departmental standards.</li><li> Meet regularly with HR, finance and Information Services stakeholders and provide written updates on project status and system performance.</li><li> Maintain consistent documentation following HR, finance and IT policies and procedures.</li><li> Identify and resolve complex HR system issues and implementation challenges.</li><li> Develop clear, concise training materials and conduct educational sessions for HR staff and organizational leaders.</li><li> Coordinate with vendors and IS teams on HR system updates, fixes, and enhancements.</li><li> Prepare Statements of Work (SOWs) that clearly define scope, expectations, and deliverables.</li><li> Stay current with vendor trends, strategic plans, and technology developments relevant to HR systems.</li><li> Demonstrate ongoing dedication to expanding HR, workforce management and informatics expertise and apply new knowledge to TMC initiatives.</li><li> Adhere to TMCH organizational and department-specific safety, confidentiality, values, policies, and standards.</li><li> Perform related duties as assigned.</li></ul><p></p><p><b><br>
MINIMUM QUALIFICATIONS</b></p><p><b>
EDUCATION:</b> Bachelor's degree or an equivalent combination of relevant education and experience.</p><p><b>
EXPERIENCE:</b> Three (3) years of experience in system analysis or operational support with enterprise applications required. Experience with PeopleSoft strongly preferred.
</p><p><b>LICENSURE OR CERTIFICATION:</b> None required.</p><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES</b>:</p><ul><li> Advanced knowledge of system analysis and enterprise applications, especially Human Resource and Time and Attendance systems</li><li> Expertise in assessing HR needs and designing system solutions to improve efficiency and effectiveness.</li><li> Strong problem-solving skills and ability to draw valid conclusions from data and stakeholder input.</li><li> Ability to interpret business and technical documentation, regulations, and procedures.</li><li> Skilled in managing multiple priorities and navigating complex organizational environments.</li><li> Excellent communication and collaboration skills across departments and leadership levels.</li></ul></div></div><p></p>

Systems Analyst – HR Workforce

Fidium

<p>Major Duties<br/></p><p>Classification: Exempt / Non-Bargaining<br/></p><p>Position may be located remote. #LI-Remote<br/></p><p>Fidium is where next-generation fiber meets next-level opportunity. With a vision to be America&rsquo;s favorite fiber internet and network services provider, we deliver lightning-fast and reliable connections to families, businesses, and communities.<br/></p><p>Backed by one of the nation&rsquo;s top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement&mdash;empowering every team member to make a meaningful impact.<br/></p><p>The analyst will oversee contractor invoice controls, identify operational and financial improvement opportunities, develop and maintain workforce management models, and produce a variety of field operations and customer care performance reports. The role also supports monthly operational and financial review processes for Field Operations and Customer Care leadership.<br/></p><p>Responsibilities<br/></p><p>Contractor Invoice Controls &ndash; Field Operations &amp; Customer Care<br/></p><p>Review, validate, and approve contractor invoices to ensure accuracy, compliance with contractual terms, and alignment with operational agreements<br/>Streamline invoice coding and end?to?end invoice processing to improve efficiency and reduce errors<br/>Develop, maintain, and enhance invoice tracking and accrual processes to ensure timely and accurate financial reporting<br/>Partner with Finance and Procurement to resolve invoice discrepancies, improve controls, and continuously optimize invoice workflows<br/></p><p>Workforce Management &amp; Planning &ndash; Field Operations &amp; Customer Care<br/></p><p>Maintain and enhance workforce planning models to forecast labor needs based on volume, geography, service type, and operational demand<br/>Analyze productivity, utilization, and capacity metrics and recommend staffing and resourcing adjustments to meet service and cost targets<br/>Support scheduling optimization and labor cost management initiatives to improve operational efficiency<br/>Provide back up to Customer Care WFM<br/></p><p>Operating Performance Reporting &ndash; Field Operations &amp; Customer Care<br/></p><p>Develop, maintain, and distribute recurring and ad hoc performance reports for Field Operations and Customer Care<br/>Headcount analysis for Customer Care and detailed analysis for Field Operations<br/>Translate operational data into actionable insights and recommendations to support continuous improvement initiatives<br/>Automate reporting and analytics processes using tools such as Excel, Tableau, or similar platforms<br/>Prepare and present key findings, trends, and performance insights to senior leadership as part of monthly and ongoing operating reviews<br/>Qualifications<br/></p><p>Bachelor&rsquo;s degree in Business, Finance, Operations, or related field.<br/>5+ years of experience in operations analysis, workforce planning, or financial controls.<br/>Strong analytical and problem-solving skills.<br/>Proven track record delivering complex data and analytic projects that support monthly operating reviews and drive improvements in operational performance and customer experience.<br/>Proficiency in Excel and data visualization tools (Tableau, Power BI etc.).<br/>Experience with contractor management and field service operations preferred.<br/>Ability to influence decision-making through data-driven insights and executive-ready communications<br/></p><p>Preferred Skills:<br/></p><p>Familiarity with ERP systems and invoice processing platforms.<br/>Knowledge of telecommunications or utility industry operations.<br/>Ability to work cross-functionally and communicate effectively with field teams and corporate stakeholders.<br/>Benefits Offered<br/></p><p>We are proud to offer a comprehensive and competitive benefits package:<br/></p><p>401(k) matching<br/>Medical, Rx, Dental and Vision insurance<br/>Disability insurance<br/>Flexible spending account<br/>Health savings account<br/>Life insurance<br/>Tuition reimbursement<br/>Paid vacation and personal days<br/>Paid holidays<br/>Employee Assistance Program<br/>Annual bonus program to eligible employee's based upon organization performance<br/>Salary<br/></p><p>Pay range (commensurate with skills and experience): $85,000 - $95,000 Annual Salary<br/></p><p>Equal Opportunity Employer<br/></p><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.<br/></p><p>Work Location: Remote<br/></p>

Operations & Workforce Planning Analyst

Next Generation Inc. (NGI)

<p></p><div><h1 class="jobSectionHeader"><b>Job Summary:</b></h1>
<p>
Next Generation, Inc., an Equal Opportunity Employer, is seeking a Kronos Senior Business Analyst Lead to support the upgrade from Kronos Workforce Central (WFC) to UKG Pro Workforce Management (WFM). This role includes consolidating five WFC instances into a single UKG Pro WFM instance, managing complex integrations, and ensuring seamless data transfer with PeopleSoft HRMS and other legacy systems. The role requires strong experience in stakeholder management, requirements gathering, Kronos/UKG configuration, PeopleSoft-related processes, and testing leadership. This is a fully remote position with occasional onsite client visits as needed.</p>
<h1 class="jobSectionHeader"><b>
Job Responsibilities:</b></h1>
<ul><li>Collaborate with business and IT stakeholders to gather, clarify, and document requirements for the UKG Pro WFM upgrade.</li>
<li>Analyze business requirements and translate them into detailed functional specifications.</li>
<li>Develop, manage, and execute test scripts ensuring full coverage of business scenarios and validation of configurations.</li>
<li>Support implementation, configuration, and validation of Kronos Workforce Central and UKG Pro WFM, including Timekeeper and other modules such as Activities, Mobile, and Analytics.</li>
<li>Lead the extraction, cleansing, reformatting, and migration of data from WFC into UKG Pro WFM.</li>
<li>Provide team leadership to Kronos analysts, guiding testing, validation, and system troubleshooting activities.</li>
<li>Work closely with the system integrator and PMO to support integrations between Kronos/UKG and PeopleSoft HRMS, including middleware work using Boomi.</li>
<li>Validate configuration of pay rules, union/CBA rules, and payroll processing to ensure accuracy and compliance.</li>
<li>Oversee updates to pay rates and related data housed within PeopleSoft HRMS.</li>
<li>Coordinate project deliverables, timelines, and risks with the Program Manager to ensure successful execution.</li>
<li>Participate in project planning, cutover preparation, and post‑implementation support activities.</li>
<li>Travel to the customer&rsquo;s location as needed for workshops, testing sessions, and key meetings.</li>
</ul><h1 class="jobSectionHeader"><b>Job Requirements:</b></h1>
<ul><li>Proven experience as a Business Analyst Lead supporting Kronos or UKG Pro WFM implementations.</li>
<li>Strong knowledge of Kronos WFC and UKG Pro WFM configuration and implementation processes.</li>
<li>Experience developing and executing test scripts for complex system upgrades or integrations.</li>
<li>Familiarity with integration tools and middleware, particularly Kronos/UKG Boomi.</li>
<li>Experience with PeopleSoft HRMS and its integration touchpoints with WFM systems.</li>
<li>Strong communication, presentation, and stakeholder management skills.</li>
<li>Demonstrated analytical and problem‑solving abilities.</li>
<li>Ability to work independently and lead others in a collaborative environment.</li>
<li>Willingness to travel as needed.</li>
</ul><h1 class="jobSectionHeader"><b>Job Benefits:</b></h1>
<ul><li>Paid time off</li>
<li>Medical insurance</li>
<li>Dental plan</li>
<li>Vision plan</li>
<li>Life insurance</li>
<li>Short‑Term and Long‑Term Disability</li>
<li>Paid holidays</li>
<li>Competitive FTE salary range based on experience, education, and location</li></ul></div>

Kronos Senior Business Analyst Lead

C&W Services

<div><h1 class="jobSectionHeader"><b>Job Title</b></h1>
UKG Support Analyst - Accruals<p></p><h1 class="jobSectionHeader"><b>
Job Description Summary</b></h1><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p>
UKG Support Analyst &ndash; Accruals Configuration &amp; Support</p><p>
Location: Remote-USA</p><p>
Employment Type: Full-Time</p><h1 class="jobSectionHeader"><b>
Job Description Summary</b></h1><p>
The UKG Support Analyst will focus on configuring and maintaining calculated accruals within the UKG Pro Workforce Management (WFM) application and providing ongoing business-as-usual (BAU) support. This analyst-level role requires strong expertise in UKG configuration, particularly the Calculated Accruals module, and the ability to work independently on support tickets and new configuration requests.</p><h1 class="jobSectionHeader"><b>
Role Purpose</b></h1><p>
Ensure accurate Accruals configuration and timely resolution of support tickets related to timekeeping and accruals. Collaborate with HR, Payroll, and IT teams to maintain compliance and optimize system functionality.</p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><ul><li>
Configure and maintain PTO accrual rules, Time Off Requests and related settings in UKG Pro WFM.</li><li>
Build new configurations for various calculated accrual policies and ensure alignment with organizational requirements.</li><li>
Manage and resolve BAU support tickets within defined SLAs, including troubleshooting and root cause analysis.</li><li>
Document configuration changes and maintain accurate records in the designated tracking system.</li><li>
Collaborate with stakeholders to gather requirements for new PTO/Accrual configurations and enhancements.</li><li>
Provide guidance and knowledge transfer to end-users and super users as needed.</li><li>
Escalate complex issues to senior support or technical teams when necessary.</li></ul><h1 class="jobSectionHeader"><b>
Required Skills &amp; Qualifications</b></h1><ul><li>
3&ndash;5 years of experience in UKG Pro WFM support, with a strong focus on Calculated Accruals module configuration.</li><li>
Proven ability to build new configurations and manage ongoing support independently.</li><li>
Solid understanding of workforce management principles, timekeeping, and payroll processes.</li><li>
Strong troubleshooting skills and ability to resolve configuration issues efficiently.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to work independently and manage priorities in a fast-paced environment.</li></ul><h1 class="jobSectionHeader"><b>
Preferred Skills &amp; Qualifications</b></h1><ul><li>
UKG Pro WFM certification or equivalent training.</li><li>
Experience with ticketing systems and IT Service Management practices.</li><li>
Proficiency in MS Excel and Smartsheet for data analysis and reporting.</li></ul><h1 class="jobSectionHeader"><b>
Soft Skills</b></h1><ul><li>
Strong collaboration and communication skills.</li><li>
Flexibility and adaptability in a dynamic environment.</li><li>
Ability to engage effectively with all levels of the organization, from leadership to individual contributors.</li><li>
Critical thinking and problem-solving skills.</li><li>
Ability to export and present data clearly for leadership consumption.</li></ul><h1 class="jobSectionHeader"><b>
KPIs</b></h1><p>
SLA adherence for ticket resolution.</p><h1 class="jobSectionHeader"><b>
Reporting Structure</b></h1><p>
Reports to UKG Support Supervisor</p><br>
<p></p>
Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.<br>
<p></p>
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate&rsquo;s experience and qualifications.<br>
<p></p>
The company will not pay less than minimum wage for this role.<br>
<p></p>
The compensation for the position is: $ 72,250.00 - $85,000.00<p></p><p>
C&amp;W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.</p><p></p><p>
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at <b>1-888-365-5406</b> or email <b>HRServices@cushwake.com</b>. Please refer to the job title and job location when you contact us.</p><p></p>
INCO: &ldquo;C&amp;W Services&rdquo;</div>

UKG Support Analyst - Accruals

<div></div><div><div><div><div><ul><div>1 Opening</div>
 <div>Virginia</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Reporting &amp; Workforce Analytics Analyst</b></p>
<p><b>
Associate II - Cloud Infrastructure Services</b></p><br>
<p></p>
<p><b>
Who We Are:</b></p>
<p>
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.</p>
<p>
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.</p>
<p>
With us, you&rsquo;ll create a boundless impact that transforms your career&mdash;and the lives of people across the world.</p>
<p>
Visit us at UST.com.</p><br>
<p></p>
<p><b>
You Are:</b></p>
<p>
The Reporting &amp; Workforce Analytics Analyst is responsible for developing operational insights that support the effective management of IT performance. This role focuses on reporting, trend analysis, workforce forecasting, and operational analytics to improve service delivery, staffing optimization, and performance management.</p><br>
<p></p>
<p><b>
The opportunity:</b></p>
<ul><li> Develop and maintain daily, weekly, and monthly operational reports for performance.</li></ul>
<ul><li> Create dashboards that track key service metrics such as ticket volume, resolution time, SLA compliance, backlog trends, and service availability.</li></ul>
<ul><li> Consolidate data from multiple sources to produce clear and meaningful operational insights.</li></ul>
<ul><li> Workforce Management &amp; Forecasting</li></ul>
<ul><li> Analyze historical ticket trends to support staffing forecasts and workload planning.</li></ul>
<ul><li> Assist with workforce management reporting, including agent productivity, schedule adherence, and capacity utilization.</li></ul>
<ul><li> Identify patterns in ticket volumes to support resource planning and shift optimization</li></ul>
<ul><li> Operational Analytics</li></ul>
<ul><li> Perform trend analysis and root cause insights to identify recurring issues impacting service desk performance.</li></ul><br>
<p></p>
<p>
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.</p><p><br>
</p><p><b>What you </b><b>need:</b></p>
<ul><li> Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, data analysis).</li></ul>
<ul><li> Experience building interactive dashboards using Power BI.</li></ul>
<ul><li> Ability to work with large operational datasets and transform them into meaningful insights.</li></ul>
<ul><li> Familiarity with data visualization and reporting best practices.</li></ul>
<ul><li> Basic understanding of data modeling and data preparation techniques.</li></ul>
<ul><li> Analytical Skills:</li></ul>
<ul><li> Strong analytical and problem-solving abilities.</li></ul>
<ul><li> Ability to identify patterns, trends, and operational insights from data.</li></ul>
<ul><li> Experience in trend analysis, forecasting, and performance reporting.</li></ul>
<ul><li> Operational Understanding</li></ul>
<ul><li> Exposure to IT Service Desk operations, ticketing systems, or ITSM environments is preferred.</li></ul>
<ul><li> Understanding of service metrics such as SLA, response time, resolution time, and ticket volume trends.</li></ul>
<ul><li> Soft Skills:</li></ul>
<ul><li> Strong communication and presentation skills.</li></ul>
<ul><li> Ability to explain analytical findings in simple operational terms.</li></ul>
<ul><li> Detail-oriented with strong organizational and documentation skills.</li></ul>
<ul><li> Ability to work collaboratively with operations and leadership teams.</li></ul>
<ul><li> Preferred Qualifications:</li></ul>
<ul><li> Bachelor&rsquo;s or Master&rsquo;s degree in Data Analytics, Data Science, Information Systems, Business Analytics, or related field.</li></ul>
<ul><li> Experience with service management or workforce analytics reporting.</li></ul>
<ul><li> Familiarity with ITSM tools such as ServiceNow, Remedy, or similar platforms is a plus.</li></ul><br>
<p></p>
<p>
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.</p>
<p><b>
Role Location:</b><b> </b><b>Virginia</b></p>
<p><b>
Compensation Range</b>: $48,000-$72,000</p><br>
<p></p>
<p><b>
Benefits</b></p>
<p>
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company&rsquo;s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.</p>
<p>
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company&rsquo;s 401(k) Retirement Plan with employer matching.</p>
<p>
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company&rsquo;s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.</p>
<p>
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).</p>
<p>
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.</p><br>
<p></p>
<p><b>
What we believe:</b></p>
<p>
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.</p><br>
<p></p>
<p><b>
Humility:</b></p>
<p>
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.</p>
<p><b>
Humanity:</b></p>
<p>
Through business, we will better the lives of those less fortunate than ourselves.</p>
<p><b>
Integrity:</b></p>
<p>
We honor our commitments and act with responsibility in all our relationships.</p><br>
<div></div>
<div><b>
Equal Employment Opportunity Statement</b></div><div><br>
UST is an Equal Opportunity Employer.</div><br>
<div></div>
<p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and &ldquo;fair chance&rdquo; ordinances.</p>
<div>
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.</div><br>
<div></div>
<div>
#UST</div>
<div>
#CB</div>
<div>
#LI-AP6</div></div>
<h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>cloud infrastructure,power bi,data modeling,data preparation,</p></div>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<h3 class="jobSectionHeader"><p><b>Compensation range: $ 48,000.00 to 72,000.00 per year</b></p></h3></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Reporting & Workforce Analytics Analyst

The Coca-Cola Company

<p></p><div><p>The Advisor, Short-Term Workforce Analyst is responsible for supporting operational excellence through accurate short-term forecasting, planning, project support, scheduling, and reporting across all contact center channels including calls, emails, chats and texts. This role requires strong analytical skills, advanced proficiency in Microsoft Excel and Power BI, and the ability to collaborate cross-functionally to ensure optimal service levels and business continuity during service disruptions.</p><p></p><p>
What You&rsquo;ll Do for Us</p><ul><li>
Develop and maintain short-term forecasts for call, email, and chat/text volumes using predictive and prescriptive analytics (30-minute interval to at least 3 weeks in advance).</li><li>
Maintain Workforce Management system (Genesys) with accurate volume, average handle time, arrival patterns, staffing, shrinkage, and other drivers for phone volume streams. Maintain Excel and PowerBI with accurate volume, average handle time, arrival patterns, staffing, shrinkage, and other drivers for email/chat/text volume streams.</li><li>
Collaborate with Operations teams to understand business drivers and incorporate insights with updated volume, average handle time, shrinkage and other drivers into forecasting models (Genesys and manual Excel/Power BI models) for all volume streams (phone/email/chat/text).</li><li>
Create and maintain dashboards and reports using Microsoft Excel, Power BI, and other MS Office tools such as PowerApps, Power Automate, SharePoint, MS Forms.</li><li>
Responsible for accurate collection and analytics of data</li><li>
Conduct regular trend analysis for specific lines of business</li><li>
Monitor real-time and historical contact volume trends to inform staffing and scheduling decisions.</li><li>
Partner with long term forecasters and intraday teams to ensure end-to-end planning and execution is aligned</li><li>
Coordinate with cross-functional teams to manage volume redirection during service disruptions.</li><li>
Facilitate regular forecast meetings with LOB partners</li><li>
Maintain a deep understanding of staffing availability and contact volume streams across all channels.</li><li>
Support scheduling processes to ensure optimal service levels and resource utilization.</li><li>
Proactively identify opportunities for process improvement and automation within workforce planning.</li><li>
Assist with ad-hoc requests and general strategy development</li><li>
Align front-line shifts with workload projections to support prompt customer service via weekly schedule optimization, schedule bids, mini bids and vacation bids, overtime and voluntary time off</li></ul><p></p><p>
Qualifications</p><ul><li>
Proven experience in workforce management, forecasting, or scheduling in a contact center environment.</li><li>
Advanced proficiency in Microsoft Excel (e.g., pivot tables, formulas, macros) and Power BI.</li><li>
Strong knowledge of Microsoft Office Suite for reporting and dashboard creation.</li><li>
Experience with omnichannel forecasting and scheduling (calls, emails, chats, text).</li><li>
Strong analytical, problem-solving, and communication skills.</li><li>
Ability and initiative to work collaboratively across departments including levels of leadership and manage multiple priorities.</li><li>
Preferred: BS/BA degree in related discipline (Business, Finance or Mathematics)</li><li>
Required WFM experience preferred</li><li>
Previous forecasting experienced preferred</li><li>
Strong communication skills</li><li>
Ability to multi-task and meet deadlines</li><li>
Ability to collaborate and influence others</li><li>
Easily adapts to change</li><li>
Excellent time management and organization skills</li></ul><p></p><p>
What We Can Do for You</p><ul><li>
Iconic &amp; Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife &amp; Topo Chico.</li><li>
Expansive &amp; Diverse Customers: We work with a diversified group of customers which range from retail &amp; grocery outlets, theme parks, movie theatres, restaurants, and many more each day.</li><li>
Large &amp; Connected Network: Ability &amp; exposure to cross-functional connected teams across the country &amp; globe allow you to enhance and maintain global connections that allow us to move faster and learn from others.</li><li>
Innovative Technology: We utilize and lead the market with our large supply chain network and state-of-art technology we use each day.</li></ul><p></p>
The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.<p></p>
Analytical Thinking, Analytical Thinking, Aspect eWorkforce Management, Collaborating, Communication, Computer Literacy, Customer Relationship Management (CRM), Customer Service, Data Analysis, Data Analytics, Data Mining, Data Research, Detail-Oriented, Forecasting, Forecasting Models, Genesys Workforce Management, Impact 360, Market Trends, Microsoft Excel, Microsoft Office, Microsoft Power Business Intelligence (BI), NICE IEX Workforce Management, Oral Communications, Predictive Forecasting, Problem Solving {+ 5 more}<p></p><p><b>
Pay Range:</b></p>
$60,200 - $74,100<p></p><p><i>
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.</i></p><p></p><p><b>
Location(s):</b></p>
United States of America<p><b>
City/Cities:</b></p>
Remote<p></p><p><b>
Travel Required:</b></p>
00% - 25%<p></p><p><b>
Relocation Provided:</b></p>
No<p></p><p><b>
Job Posting End Date:</b></p>
March 20, 2026<p></p><p><b>
Our Purpose and Growth Culture:</b></p><p></p><p>
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what&rsquo;s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors &ndash; curious, empowered, inclusive and agile &ndash; and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.</p><p></p>
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.<br>
<br>
Annual Incentive Reference Value Percentage:7.5<br>
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.</div>

Advisor, Workforce Analysis

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