workforce management analyst

Ascend BPO Services

<p>Job Title: Junior Workforce Management Analyst (Night Shift)!</p><p>We are seeking a highly organized and detail-oriented &quot;Junior WFM Analyst&quot; to join our team. This role is ideal for someone who thrives in a structured environment, enjoys working with data, and excels at keeping projects on track.</p><p>Key Responsibilities:</p><p>Prepare and maintain accurate Excel reports and project tracking dashboards.</p><p>Schedule, coordinate, and organize meetings across teams.</p><p>Take detailed and structured meeting minutes.</p><p>Generate and assign action items to responsible stakeholders.</p><p>Proactively follow up with responsible parties to ensure timely completion of tasks.</p><p>Prepare and consolidate project reports for Management.</p><p>Monitor project progress and provide status updates to leadership.</p><p>Requirements:</p><p>✔Bachelors degree in any field.</p><p>✔Strong proficiency in Microsoft Excel (Pivot table, V-Lookups, H-Lookups, formulas, reporting)</p><p>✔Excellent organizational and time-management skills.</p><p>✔Strong written and verbal communication skills.</p><p>✔Ability to manage multiple tasks and deadlines effectively.</p><p>✔Detail-oriented with strong follow-up skills.</p><p>✔Previous experience (6months to 1 year) in WFM, coordination or project support roles preferred.</p><p>✔Can work onsite in night shift (5pm - 2am).</p><p>Location: Ghari Shahu road, Lahore</p><p>Apply now OR share your CV via email or WhatsApp!</p><p>recruitment@ascendbpo.com</p><p>0321-1119839</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Junior Workforce Management Analyst

Somatus

<div>Overview:<p></p><div><br>
As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.</div><div><br>
</div><div>It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?</div><div></div><div><b><br>
Showing Up Somatus Strong</b></div><div>
We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:</div><ul><li><b>
Authenticity: </b>We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.</li><li><b>
Collaboration: </b>We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.</li><li><b>
Empowerment: </b>We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients&rsquo; lives or our partners&rsquo; best interests.</li><li><b>
Innovation: </b>We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.</li><li><b>
Tenacity: </b>We see challenges as opportunities for growth and improvement &mdash; especially when new solutions will make a difference for our patients and partners.</li></ul><div></div><div><b><br>
Showing Up for You</b></div><div>
We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:</div><ul><li>
Subsidized, personal healthcare coverage (medical, dental vision)
</li><li>Professional Development, CEU, and Tuition Reimbursement</li><li>
Curated Wellness Benefits supporting teammates physical and mental well-being</li><li>
Community engagement opportunities
</li><li>And more!</li></ul><div></div><div><br>
The Operations Analyst, Workforce Management &amp; Planning (&ldquo;WFM Analyst&rdquo;) will contribute to a culture of continual operational monitoring, evaluation, and action. The role will report to the Sr. Manager, Operations Planning, Performance, &amp; Workforce Management. The WFM Analyst will support various operational priorities to drive improvements to financial targets, client-facing goals, and operational efficiency metrics.</div><br>
<div></div>
Responsibilities:<div></div><div><br>
<ul><li>
Maintain capacity projections and staffing/caseload model</li><li>
Ensure accuracy of staffing reports</li><li>
Monitor operational KPIs (e.g., enrollment, show rates, appointment booking windows, enrolled case churn, touched cases and outreach per hour) to identify potential issues and propose solutions to improve trendsSupport operations performance monitoring processes</li><li>
Develop reports for operational standup meetings</li><li>
Review/monitor various reports; share output with relevant stakeholders and raise any data/output concerns with relevant partners</li><li>
Support operational process changes</li></ul></div><div><i>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</i></div>
Qualifications:
<div>
Required</div><div><ul><li><div>
Associate&rsquo;s Degree or Bachelor&rsquo;s Degree</div></li><li><div>
3+ years experience working in complex business requiring collaboration with teammates from various functional areas</div></li><li><div>
3+ years experience of analyzing operational or financial data</div></li><li><div>
3+ years experience making recommendations based on data and supporting implementation</div></li><li><div>
Intermediate proficiency with Microsoft Excel</div></li><li><div>
Highly organized and attentive to detail</div></li></ul></div><div>
Preferred</div><ul><li><div>
Experience working in the healthcare industry</div></li></ul>
Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. https://somatus.com/careers/</div>

Operations Analyst, Workforce Management & Planning

The Home Depot

<div><p>The Senior Supply Chain Analyst &ndash; Workforce Insights uses analytical methods and a variety of tools to uncover labor optimization opportunities and support strategic supply chain initiatives across the distribution network. This role combines strong technical capabilities with business acumen to transform complex data into insights that drive operational improvements and productivity. The analyst will collaborate across functions and levels of the organization, support high-visibility workforce initiatives, and develop tools that inform decision-making for senior leadership and operational partners across Supply Chain. This position requires a self-starter who can prioritize and execute tasks independently, aligning their work to evolving business goals. The analyst will also contribute to team development by sharing technical knowledge and supporting junior team members.</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li><p>
35% &ndash; Insight Generation &amp; Operational Analysis: Analyze labor KPIs, operational trends, and workforce behaviors to identify opportunities for increased productivity and efficiency. Develop actionable recommendations that support process improvements, cost savings, and program success.</p></li><li><p>
25% &ndash; Strategic Program Support &amp; Stakeholder Collaboration: Support key labor initiatives by partnering with internal teams, HR, Finance, and field leadership to ensure accurate reporting and actionable insight delivery. Translate complex data into clear narratives that influence decisions at all organizational levels.</p></li><li><p>
20% &ndash; Dashboard &amp; Reporting Development: Design, build and maintain business dashboards, scorecards, and reporting tools that track key labor and operational KPIs. Ensure consistency, accuracy and usability for end users across levels of technical fluency. Support ongoing enhancements and scalability of reporting tools.</p></li><li><p>
10% &ndash; Process Improvement &amp; Technical Innovation: Identify opportunities to automate recurring tasks, optimize data workflows, and enhance how insights are delivered to stakeholders. Recommend and prototype new solutions to improve efficiency and scalability.</p></li><li><p>
10% &ndash; Mentorship &amp; Collaboration: Share technical knowledge and best practices with junior analysts. Build subject matter expertise and contribute to team documentation, standards, and learning.</p></li></ul><p><b>
Direct Manager/Direct Reports:</b></p><ul><li><p>
This position reports to Manager- Workforce Insights</p></li><li><p>
No direct responsibility for supervising others.</p></li></ul><p></p><p><b>
Travel Requirements:</b></p><ul><li><p>
Typically requires overnight travel less than 10% of the time.</p></li><li><p>
Physical Requirements:</p></li><li><p>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</p></li></ul><p><b>
Working Conditions</b>:</p><ul><li><p>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</p></li></ul><p></p><p><b>
Minimum Qualifications:</b></p><ul><li><p>
Must be eighteen years of age or older.</p></li><li><p>
Must be legally permitted to work in the United States.</p></li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Bachelor&rsquo;s degree in industrial engineering, Business Administration, Math, Finance or related quantitative field</p></li><li><p>
Proficiency in Microsoft Office Suite (Excel, Access, PowerPoint, Word, Project, Visio)</p></li><li><p>
Advanced Skills in: SQL, BigQuery, Tableau, Python, VBA, and/or similar tools with a demonstrated ability to learn new technical skills and programs</p></li><li><p>
Work experience with MS Excel, MS Access, SQL Server, Teradata, Oracle, or comparable database systems</p></li><li><p>
Prior direct experience in analyzing the relevant subject matter (e.g. Supply Chain, Labor, Operations, etc.)</p></li><li><p>
Background in project management and cost/benefit analysis.</p></li><li><p>
Familiarity with Labor Management or Workforce Management applications</p></li><li><p>
Experience with Six Sigma or other Process Improvement Methodolog</p></li></ul><p></p><p><b>
Minimum Education:</b></p><ul><li><p>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</p></li></ul><p></p><p><b>
Preferred Education:</b></p><ul><li><p>
No additional education</p></li></ul><p></p><p><b>
Minimum Years of Work Experience:</b></p><ul><li><p>
2</p></li></ul><p></p><p><b>
Competencies:</b></p><ul><li><p>
Strong critical thinking and problem-solving skills.</p></li><li><p>
Intellectual curiosity and a passion for uncovering the story within the data.</p></li><li><p>
Excellent verbal and written communication skills; ability to simplify and present complex information to a broad audience.</p></li><li><p>
Strong interpersonal skills and demonstrated ability to collaborate in a team environment.</p></li><li><p>
Ability to quickly learn and adapt to new technologies, tools, and business processes.</p></li></ul></div>

Sr. Supply Chain Analyst - Workforce Insight

ECCO Gulf Majorel Qatar

<div><b>Job Summary</b>
<p>
We are seeking a detail-oriented and analytical <b>Data Analyst</b> with experience in a <b>contact centre environment</b> and strong <b>Workforce Management (WFM)</b> capabilities. The ideal candidate will be responsible for analysing operational data, optimizing workforce planning, and delivering actionable insights to improve performance, efficiency, and customer experience.</p>
<b>Key Responsibilities</b>
<h3 class="jobSectionHeader"><b>Data Analysis &amp; Reporting</b></h3><ul><li>
Analyze large datasets to identify trends, patterns, and insights related to contact centre performance.</li><li>
Develop and maintain dashboards and reports using tools such as <b>Power BI</b> or <b>Tableau</b>.</li><li>
Provide daily, weekly, and monthly performance reports (KPIs, SLAs, service levels, etc.).</li><li>
Support data-driven decision-making through accurate and timely analysis.</li></ul><h3 class="jobSectionHeader"><b>
Workforce Management (WFM)</b></h3><ul><li>
Perform <b>forecasting</b> of call volumes, workload, and staffing requirements.</li><li>
Develop and manage <b>scheduling plans</b> to ensure optimal resource utilization.</li><li>
Conduct <b>real-time monitoring (RTA)</b> of contact center operations and recommend adjustments.</li><li>
Analyze shrinkage, occupancy, and adherence metrics to improve efficiency.</li></ul><h3 class="jobSectionHeader"><b>
Process Improvement</b></h3><ul><li>
Identify operational inefficiencies and recommend process improvements.</li><li>
Collaborate with operations and team leaders to enhance productivity and service delivery.</li><li>
Support continuous improvement initiatives through data insights.</li></ul><h3 class="jobSectionHeader"><b>
Data Management</b></h3><ul><li>
Extract, clean, and manipulate data using <b>SQL</b> and <b>Excel</b>.</li><li>
Ensure data accuracy, integrity, and consistency across reports.</li><li>
Automate reporting processes where possible.</li></ul>
<b>Required Skills &amp; Qualifications</b>
<ul><li>Bachelor&rsquo;s degree in Data Analytics, Statistics, Mathematics, Business, or related field.</li><li>
Minimum <b>2 years of experience</b> in data analysis within a <b>contact center environment</b>.</li><li>
Strong <b>Workforce Management (WFM)</b> experience (forecasting, scheduling, real-time monitoring).</li><li>
Advanced proficiency in <b>Microsoft Excel</b> (Pivot Tables, VLOOKUP, Macros preferred).</li><li>
Strong knowledge of <b>SQL</b> for data extraction and manipulation.</li><li>
Experience with reporting and visualization tools such as <b>Power BI</b> or <b>Tableau</b>.</li><li>
Solid understanding of contact center metrics (AHT, SLA, Service Level, Occupancy, etc.).</li><li>
Strong analytical, problem-solving, and communication skills.</li></ul>
<b>Preferred Qualifications</b>
<ul><li>Experience with WFM tools (e.g., NICE, Verint, Aspect, Genesys).</li><li>
Knowledge of automation tools or scripting (Python is a plus).</li><li>
Experience working in a high-volume customer service environment.</li></ul></div>

Data Analyst – Contact Center (WFM Specialist)

Transcom

<p></p><div><div><div><div><div><div><div><div><div><div>WFM Junior Analyst</div><div><p><b>
Location</b><b>: </b>Egypt, Cairo</p><p><b>
Job category</b><b>: </b>Operations</p><p><b>
Language</b><b>: </b>English</p></div><div><div><div><div><i>
Transcom is all about people, and we&rsquo;re looking for a WFM Junior Analyst to support our team and help create a workplace where everyone thrives. You&rsquo;ll assist with workforce planning, reporting, and analysis to ensure smooth operations and optimal performance. If you&rsquo;re passionate about data and making a difference, apply today and join us!</i></div><div></div><div><i><br>
Join our Transcom Team as a WFM Junior Analyst!</i></div><div></div><div><i><br>
Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:</i></div><div><i>
Be responsible for supporting Workforce Management activities, including data analysis, reporting, scheduling support, and real-time monitoring to ensure optimal staffing and performance.</i></div><div><i>
Assist in generating reports, analyzing trends, and identifying opportunities to improve efficiency and service levels.</i></div><div><i>
Contribute to the project's success, propose improvements, share knowledge, and learn together with your colleagues.</i></div><div><i>
Work rotational shifts; locations include 5th Settlement and Smart Village.</i></div><div></div><div><i><br>
What's in it for YOU!</i></div><div><i>
Best salary in the market.</i></div><div><i>
Transportation provided.</i></div><div><i>
Medical and social insurance.</i></div><div><i>
Location in New Cairo &amp; Smart Village.</i></div><div><i>
International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.</i></div><div></div><div><i><br>
To be successful in this role, the following is needed:</i></div><div><i>
Language English minimum: B1 (Very good) or higher.</i></div><div><i>
Strong verbal and written communication skills.</i></div><div><i>
Strong MS Office knowledge is a must (especially Excel).</i></div><div><i>
0&ndash;1 year of experience in a similar role (WFM, reporting, data analysis, or operations support) is a plus.</i></div><div><i>
Strong analytical and problem-solving skills with attention to detail.</i></div><div><i>
Basic understanding of workforce management concepts (forecasting, scheduling, real-time adherence) is an advantage.</i></div><div><i>
Comfortable working with data, KPIs, and performance metrics.</i></div><div></div><div><i><br>
Professional qualifications / Specific knowledge:</i></div><div><i>
Minimum studies: Preferably a University degree in Economics, Business Administration, Statistics, Mathematics, or similar. In its absence, knowledge should be demonstrated through experience in similar functions.</i></div><div><i>
Knowledge or training in data analysis systems and statistics.</i></div><div><i>
Google Workspace: Spreadsheets (high level), Docs/Word (intermediate-high), Presentations/PowerPoint (intermediate-high).</i></div><div><i>
Communication tools (Email): intermediate to high level.</i></div><div><i>
Good knowledge of WFM software or similar tools used for scheduling, forecasting, and performance monitoring is an advantage.</i></div><div></div><div><i><br>
What Life at Transcom is like!</i></div><div></div><div><i><br>
At Transcom, we&rsquo;re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That&rsquo;s just how we are at Transcom. Here we care and root for each other. You&rsquo;re included, just as you are, from day one. And with the right mindset, there&rsquo;s no end to how far we can go together.</i></div><br>
<i>
&ldquo;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.&rdquo;</i></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

WFM Junior Analyst

Konecta

<div>
 <p>
  <strong>
   WHO WE ARE:
  </strong>
 </p>
 <p>
  Konecta is a leading global service provider in customer management, business process, and digital outsourcing, with
  <strong>
   120,000 employees working in 30 languages
  </strong>
  across
  <strong>
   4 continents and 26 countries
  </strong>
  . We offer end-to-end customer management solutions&mdash;including acquisition, retention, customer service, technical support, and collections&mdash;powered by world-class expertise in customer experience, process management, and digital technologies. Headquartered in Madrid, Konecta generates
  <strong>
   &euro;2 billion in global revenues
  </strong>
  and serves
  <strong>
   500+ clients
  </strong>
  across telecoms, energy, banking, mobility, retail, and e-commerce.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Summary
  </strong>
 </p>
 <p>
  The Real-Time Analyst (RTA) is responsible for monitoring and managing real-time operations within the contact center to ensure service levels and operational KPIs are consistently met. The role focuses on intraday performance management, schedule adherence, and proactive decision-making to optimize workforce efficiency.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Monitor real-time performance of contact center operations (calls, chats, emails).
  </li>
  <li>
   Track and manage key KPIs such as
   <strong>
    SLA, AHT, Service Level, Adherence, and Occupancy
   </strong>
   .
  </li>
  <li>
   Identify performance gaps and take immediate actions (e.g., re-skilling, queue management, break adjustments).
  </li>
  <li>
   Communicate intraday performance updates to Operations, Team Leaders, and Workforce Management (WFM).
  </li>
  <li>
   Manage agent schedule adherence and highlight any deviations.
  </li>
  <li>
   Coordinate with Team Leaders to ensure optimal staffing levels.
  </li>
  <li>
   Generate and share real-time and intraday reports.
  </li>
  <li>
   Handle call volume spikes, system issues, or unexpected changes in workload.
  </li>
  <li>
   Ensure proper queue allocation and workload distribution across channels.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Requirements
  </strong>
 </p>
 <ul>
  <li>
   1&ndash;3+ years of experience in
   <strong>
    RTA / WFM / RTM
   </strong>
   within a BPO or contact center environment.
  </li>
  <li>
   Strong understanding of
   <strong>
    WFM tools
   </strong>
   (e.g., Verint, NICE, Aspect, Genesys, etc.).
  </li>
  <li>
   Good knowledge of contact center KPIs and performance metrics.
  </li>
  <li>
   Advanced skills in
   <strong>
    Excel / Google Sheets
   </strong>
   .
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Good communication skills in English.
  </li>
  <li>
   Ability to work under pressure and in a fast-paced environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Core Competencies
  </strong>
 </p>
 <ul>
  <li>
   Attention to detail
  </li>
  <li>
   Time management
  </li>
  <li>
   Decision-making under pressure
  </li>
  <li>
   Stakeholder communication
  </li>
  <li>
   Analytical thinking
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KPIs
  </strong>
 </p>
 <ul>
  <li>
   Service Level (SLA) achievement
  </li>
  <li>
   Schedule adherence
  </li>
  <li>
   Intraday performance accuracy
  </li>
  <li>
   Queue management efficiency
  </li>
  <li>
   Reporting accuracy and timeliness
  </li>
 </ul>
 <p>
 </p>
</div>


Foundever

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div>About Us</div>
</div><div><div>
Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</div>
<div>Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><p>
The Real Time Analyst monitors actual vs plan delivery at queue &amp; agent level to ensure that the correct number of agents are available at the right times to achieve the desired service level/KPI.</p>
<ul><li>Need to work on multiple clients using a variety of tools to monitor &amp; report performance</li>
<li>Create and use standard templates to ensure consistent &amp; accurate reporting</li>
<li>Communicate actively with various groups to share call outs/deviations</li>
</ul>
<p>The Real Time Analyst (RTA) is part of the Workforce Management (WFM) team and is responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume.</p>
</div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><ul><li><b>Collect information for RTM</b>
<ul><li>Collect relevant program information about KPIs/BTP (Expectations)</li>
<li>Collect information about What if Scenarios/Alert mechanisms/Escalation guideline for the account</li>
</ul></li><li><b>Queue management (within the interval)</b>
<ul><li>Monitor queue</li>
<li>Manage skills</li>
<li>Situation management</li>
<li>BCP situations: Downtime, System issues, etc.</li>
<li>Routing issues (client side)</li>
<li>Volume allocation (Load balancing client side
</li></ul></li></ul></div></div><div><div><div>Long Description</div>
</div><div><ul><li><b>Intraday management (throughout the day)</b>
<ul><li>Planned to delivery governance (Service KPis, Handling capacity, Shrinkage, Handle time, Line adherence)</li>
<li>Send Staffing Outlook for present day +1 day at the start of shift to share projected plan</li>
<li>Midday reforecast to share plan vs actual delivery and revised O/U based on trends and run rate
</li></ul></li></ul></div></div><div><div><div>Long Description</div>
</div><div><ul><li><b>Schedule Adherence (Agent level)</b>
<ul><li>Update shrinkage segments in WFM tool</li>
<li>Flagging agents out of adherence via Chat rooms/extns/radios</li>
</ul></li><li><b>Reporting</b>
<ul><li>Shrinkage reports</li>
<li>Skill/Account level Interval report</li>
<li>Agent level report</li>
<li>RCA report</li>
<li>Schedule adherence reports</li>
</ul></li></ul></div></div><div><div><div>Long Description</div>
</div><div><p><b>
Work Experience</b></p>
<ul><li>Previous call center experience required</li>
<li>Previous Work Force Management experience is amust</li>
</ul>
<div><b>Languages</b></div>
<ul><li>English B1+ - B2</li>
</ul>
<div><b>Tools and Applications</b></div>
<ul><li>Advanced level of MS Excel (including advanced formulas) and also Word, PowerPoint and Outlook.</li>
<li>VBA macros an asset</li>
<li>Experience with IEX, CMS, Avaya, other WFM tools is an asset</li>
</ul></div></div></div></div></div></div></div><div><div><div><div><div><p>Watch this video to get a sneak peak of the job in action</p></div></div></div></div></div></div><div></div>

German Real Time Analyst

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