workforce management analyst

iQor

<div>
 
 Workforce Management Analyst II - Scheduler
 
 
 
 
 
 
 Job Summary:
 
 
 
 This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations to adjust staffing due to unexpected changes in the call volume or additional requirement from the client. They should be able to provide methods to maximize staffing resources to help reduce operating cost. They will closely work with the Forecasting team which would provide them call forecast, short term and long term, which they will use to provide schedule analysis and staffing recommendations. Also, they will work with the RTA team to make sure historical reports and statistics are accurate.
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Plan and develop schedules that would ensure staffing requirement and commitments are fulfilled. Maintain staffing roster (OPS Master list).
 </li>
 <li>
 Recommend new hires classes based on staffing numbers versus the requirement. Determine the capacity to approve PTO/VL request to balance personnel needs and staffing requirement.
 </li>
 <li>
 Monitor non productive time off (Sick Leave, Vacation Leave and Tardiness) and ensures off-the-phone activities are planned.
 </li>
 <li>
 Performs analysis of current staffing statistics (Efficiency, SLA, Abandon) and determine staffing adjustment opportunities.
 </li>
 <li>
 Recommend and implement changes as needed.
 </li>
 <li>
 Coordinates to Operations the need for overtime or off-phone activities based on the current staffing versus the requirement.
 </li>
 <li>
 Calculate/Project staffing need based on client requirement/forecast, turnover trend and shrinkage.
 </li>
 <li>
 Prepare and communicate schedules based on forecast and allocations.
 </li>
 <li>
 Own and maintain all staffing and scheduling policies and procedures.
 </li>
 </ul>
 
 
 
 
 Skills Requirements:
 
 
 <ul>
 <li>
 Prior workforce management experience including RTA, forecasting, staffing, and scheduling, desired.
 </li>
 <li>
 Prior call / contact center experience, 1 year minimum required.
 </li>
 <li>
 Strong and effective oral / written communication skills (communication will be with various levels within iQor and client organizational structures).
 </li>
 <li>
 Excellent presentation skills.
 </li>
 <li>
 High level of proficiency with Excel.
 </li>
 <li>
 Strong mathematical skills. Strong analytical skills.
 </li>
 <li>
 Ability to multi-task.
 </li>
 <li>
 Ability to prioritize deliverables.
 </li>
 <li>
 Ability to maintain confidential information.
 </li>
 <li>
 Working knowledge of Avaya or other ACD system.
 </li>
 <li>
 Working knowledge of any WFM tool including Teleopti, IEX, eWFM, etc.
 </li>
 </ul>
 
 
 
 
 Education Requirements:
 
 
 
 Bachelor's Degree
 
</div>

Workforce Management Analyst

Con Edison

<div>Overview
Data Analyst must demonstrate core competencies in working with Genesys Cloud Workforce Management. This role supports call center operations by leading call volume forecasting and staffing optimization efforts to ensure workforce resources are effectively aligned with customer demand. Leveraging Genesys Cloud, the Data Analyst will analyze historical trends, high demand drivers, and operational performance data to produce accurate forecasts and convert them into actionable staffing recommendations. The role utilizes Genesys Cloud performance metrics to improve service levels, reduce average call handle time (AHT), and enhance the overall customer experience. The Data Analyst partners closely with Call Center Operations, Customer Operations Analytics, and leadership to support data driven decision making, operational efficiency, and continuous performance improvement.The Data Analyst must operate effectively in a fast paced, dynamic environment, demonstrating strong organizational and prioritization skills. The role requires the ability to effectively prioritize competing tasks to ensure timely and accurate completion of deliverables, adapt quickly to shifting priorities while maintaining high quality analytical output, and manage multiple projects simultaneously, applying sound judgment to determine urgency, impact, and importance.
Responsibilities
Core Responsibilities<ul><li>
Develop and maintain accurate call volume forecasts using historical trends, seasonality, workload drivers, and business impacts to support operational planning using Genesys Cloud</li><li>
Translate demand forecasts into staffing requirements to ensure appropriate coverage and efficient resource utilization across call center operations</li><li>
Monitor and analyze forecast to actual performance; identify variances and recommend corrective actions to improve forecast accuracy and service outcomes</li><li>
Optimize staffing strategies to improve service level attainment, reduce customer wait times, and minimize call abandon rates.</li><li>
Analyze average handle time (AHT) trends and operational drivers; partner with operations to identify efficiency improvement opportunities</li><li>
Evaluate the relationship between call demand, staffing, AHT, and service levels to support balanced and sustainable workforce plans.</li><li>
Provide data driven insights and staffing recommendations to call center leadership to support real time and long-term decision making</li><li>
Track and report on key workforce and call center KPIs, including service levels, AHT, occupancy, utilization, and forecast accuracy</li><li>
Support continuous improvement initiatives focused on enhancing call center performance and customer experience.</li><li>
Collaborate with Customer Operations, Data Analytics, and cross functional teams to align workforce planning with operational and customer service objectives.</li><li>
Ensure workforce management activities comply with Company policies, departmental standards, and applicable regulatory requirements.</li></ul>
Qualifications
Required Education/Experience<ul><li>
Bachelor's Degree 2 years of relevant experience</li><li>
Associate's Degree 4 years of relevant experience</li><li>
High School Diploma/GED 5 years of relevant experience</li></ul>
Relevant Work Experience<ul><li>
Proficiency in Genesys Cloud reporting, dashboards, and performance metrics, required.</li><li>
Knowledge of workforce management concepts, including forecast accuracy, capacity planning, shrinkage, occupancy, and utilization, required.</li><li>
Demonstrated experience developing short term and long-term call forecasts based on historical trends, seasonality, and demand drivers, required.</li><li>
Experience translating call forecasts into staffing and capacity recommendations to support service level objectives, required.</li><li>
Proven experience analyzing service levels, average handle time (AHT), volume variance, and other call center KPIs, required.</li><li>
Experience partnering with Call Center Operations, Analytics teams, and leadership to support data driven workforce decisions, required.</li><li>
Strong proficiency with Excel and reporting tools, including data analysis, modeling, and visualization, required.</li><li>
Experience working in a regulated or high-volume call center environment, required.</li><li>
Exhibits a deep commitment to excellence and a keen attention to detail, required.</li><li>
Ability to translate complex data into clear, actionable operational recommendations, required.</li></ul>
Licenses and Certifications<ul><li>
Driver's License Required</li><li>
Other: Other:Advanced coursework or certification in workforce management, forecasting, statistics, or data analytics X Preferred</li></ul>
Additional Physical Demands<ul><li>
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.</li><li>
Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.</li></ul></div>

Data Analyst

Tech Pinacle Innovation Pvt Ltd

Job Title: Business Systems Analyst &ndash; UKG Kronos (WFM)Role SummaryWe are seeking a Business Systems Analyst with hands-on experience in UKG Kronos Workforce Management (WFM) to support configuration, operations, integrations, and system enhancements. The ideal candidate will work closely with Operations, Scheduling teams, Payroll, Supervisors, and Back-office stakeholders to ensure reliable workforce management processes, accurate payroll inputs, and stable system performance.Key ResponsibilitiesUKG Kronos Configuration &amp; Deployment<ul><li>Assist in configuration, testing, and deployment of UKG Kronos WFM modules.</li><li>Support system setup, enhancements, and change requests.</li><li>Participate in UKG bi-annual upgrades and patch implementations.</li><li>Configure pay rules, accruals, schedules, and workforce policies.</li></ul>Time Clock Management<ul><li>Install, configure, upgrade, and maintain Kronos time clocks.</li><li>Troubleshoot clock connectivity, synchronization, and hardware issues.</li><li>Ensure proper time capture and device performance.</li><li>Coordinate firmware updates and preventive maintenance.</li></ul>Operations &amp; Maintenance (O&amp;M) Support<ul><li>Handle access requests, incidents, service requests, and minor enhancements.</li><li>Provide Level 2/3 support for production issues.</li><li>Investigate and resolve timekeeping discrepancies and system errors.</li><li>Participate in project-based improvements and continuous optimization.</li></ul>Payroll &amp; Workforce Support<ul><li>Support payroll processing activities related to WFM data.</li><li>Validate timekeeping accuracy prior to payroll cycles.</li><li>Ensure compliance with workforce policies and labor regulations.</li><li>Collaborate with Payroll and HR teams to resolve discrepancies.</li></ul>Integration, Data &amp; Reporting<ul><li>Support data migration and system integration activities.</li><li>Troubleshoot integration failures between UKG and ERP systems (e.g., Workday, Infor CloudSuite).</li><li>Assist in report generation and workforce analytics.</li><li>Use SQL querying for data validation and issue analysis.</li></ul>Cross-Functional Collaboration<ul><li>Work with Operations, Schedulers, Supervisors, Payroll, and Back-office teams.</li><li>Gather and analyze business requirements.</li><li>Translate functional requirements into system configurations.</li><li>Provide user training and documentation support.</li></ul>Documentation &amp; Governance<ul><li>Prepare technical specifications and configuration documentation.</li><li>Develop SOPs, process documentation, and user guides.</li><li>Maintain system change logs and compliance documentation.</li><li>Ensure adherence to IT governance and audit standards.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Information Systems, HRIS, or related field.</li><li>Hands-on experience with UKG Kronos Workforce Management (WFM).</li><li>Experience managing O&amp;M activities (Access Requests, Incidents, Enhancements).</li><li>Experience working with time clocks (installation &amp; troubleshooting).</li><li>Knowledge of payroll processing and time validation.</li><li>SQL querying knowledge.</li></ul>Preferred Qualifications<ul><li>Experience supporting UKG bi-annual upgrades.</li><li>Knowledge of ERP systems such as Workday and Infor CloudSuite.</li><li>Experience troubleshooting integrations and workforce reporting.</li><li>Understanding of workforce compliance and labor regulations.</li></ul>Key Competencies<ul><li>Workforce Management configuration</li><li>Payroll support &amp; time validation</li><li>Time clock troubleshooting</li><li>Incident &amp; change management</li><li>ERP integrations</li><li>Stakeholder collaboration</li><li>Analytical &amp; problem-solving skills</li></ul>Job Types: Full-time, PermanentPay: ₹531,061.86 - ₹1,782,002.14 per yearWork Location: Hybrid remote in Noida

Business Systems Analyst - UKG Kronos

Alignment Healthcare

<div>Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Real-Time Analyst (RTA) is responsible for intraday workforce management to ensure optimal alignment between staffing and contact center demand across the Customer Experience workgroup. This role monitors real-time performance against forecast and staffing plans, identifies variances, and executes immediate corrective actions to achieve service level, ASA, occupancy, and efficiency targets. The RTA serves as the operational bridge between Workforce Management and Operations to proactively manage risk, maintain schedule adherence, and protect the customer experience.
ob Duties/Responsibilities:
Intraday Performance Management
<ul><li>Monitor real-time performance against key metrics including Service Level, ASA, Abandon Rate, AHT, Occupancy, and Schedule Adherence
</li><li>Compare actual workload and staffing to forecast and capacity plans; identify intraday variances and implement corrective actions
</li><li>Manage real-time queue, skill, and routing adjustments (ring groups) to balance workload and optimize resource utilization
</li><li>Coordinate with Operations to execute intraday actions such as overtime, VTO, off-phone adjustments, meetings, training, or break/lunch changes
</li><li>Flexibility to work shift based on operational need
</li></ul>Adherence &amp; Capacity Control
<ul><li>Monitor and drive real-time adherence (RTA) to minimize unplanned shrinkage and ensure delivery of planned capacity
</li><li>Identify and communicate adherence risks or behavioral trends impacting service performance
</li><li>Partner with Operations leadership to improve adherence, occupancy balance, and schedule efficiency
</li></ul>Intraday Analysis &amp; Communication
<ul><li>Perform intraday trend analysis of volume, handle time, and volume drivers
</li><li>Identify emerging risks related to contact spikes, AHT changes, absenteeism, system issues, or external drivers
</li><li>Provide timely and concise communication and actionable recommendations to Operations and the broader WFM team
</li><li>Maintain intraday reporting and status updates on performance, risks, and mitigation actions
</li></ul>Forecast vs. Actual Management
<ul><li>Track forecast accuracy at the interval level and document key drivers of variance
</li><li>Monitor external or business events that may impact contact demand
</li><li>Provide intraday insights to support short-term forecasting adjustments and continuous improvement
</li></ul>WFM Systems &amp; Scheduling
<ul><li>Create, maintain, and publish workforce schedules within WFM and ACD telephony platforms
</li><li>Validate schedule integrity, staffing levels, and ring/skill group assignments
</li><li>Monitor real-time system performance and escalate telephony, routing, or application issues impacting service delivery
</li><li>Ensure data accuracy across WFM and telephony platforms
</li></ul>Supervisory Responsibilities:
<ul><li>None
</li></ul>Job Requirements:
Experience:
<ul><li>Required:
</li></ul><ul><li>Minimum 5 years in a contact center environment
</li><li>Minimum 3 years in Workforce Management, Real-Time
</li></ul><ul><li>Preferred: None
</li></ul>Education:
<ul><li>Required: High School Diploma or GED.
</li></ul><ul><li>Preferred: Bachelor&rsquo;s degree or equivalent experience
</li></ul>Training:
<ul><li>Required: None
</li></ul><ul><li>Preferred: WFM or Contact Center related certification
</li></ul>Specialized Skills:
<ul><li>Required:
</li></ul><ul><li>Intraday management and service recovery strategies
</li><li>Understanding of Erlang-based staffing principles and interval planning
</li><li>Knowledge of key WFM drivers: shrinkage, occupancy, service level, ASA, AHT, forecast accuracy
</li><li>Advanced Excel skills (data analysis, pivot tables, trend analysis)
</li><li>Ability to interpret interval-level performance data and translate insights into operational actions
</li><li>Strong problem-solving and decision-making in a high-volume, real-time environment
</li><li>Effective communication and collaboration with Operations and WFM partners
</li><li>Experience with WFM and telephony platforms (Talkdesk or equivalent)
</li></ul>Licensure:
<ul><li>Required: None
</li></ul><ul><li>Preferred:
</li></ul>Other:
<ul><li>Required: None
</li></ul>Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Pay Range:
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/ . If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health&rsquo;s talent acquisition team, please email careers@ahcusa.com .</div>

Analyst, WFM Real Time

SteadyMD

<div>Be part of a team enabling access to better healthcare at SteadyMD!
SteadyMD is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners, including fast-growing digital healthcare companies, labs, pharmacies, and large employers like Amazon and Quest Diagnostics. SteadyMD initially launched in two states: California and Missouri. By 2018, the company was licensed, operating, and providing care in all 50 states.
We are currently seeking a detail-oriented, automation-minded Workforce AI Optimization Analyst to support forecasting, staffing, and workforce operations through reporting, process automation, and analytics. This role is ideal for someone early in their career who enjoys data, building tools, and improving how teams work.<ul>
<li>
Support forecasting and staffing models by updating inputs, maintaining files, and validating trends.</li>
<li>Build and maintain dashboards and recurring reports for WFM and staffing metrics.</li>
<li>Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls).</li>
<li>Support recruiting and training planning by optimizing the hiring funnel, onboarding throughput, and ramp performance.</li>
<li>Assist with intraday and weekly workforce performance monitoring (volume vs staffing, SLA risk, schedule gaps).</li>
<li>Document processes and create repeatable reporting/automation playbooks.</li>
<li>Interprets data, analyzes results, and provides insights to support data-driven decision-making for ad hoc and on-going reports.</li>
<li>Stay up-to-date with industry technologies and frameworks to identify trends to maintain best and cutting edge practices in AI.</li>
<li>Participate in special projects and initiatives as needed.</li></ul>
Requirements<ul>
<li>
1&ndash;2 years of experience in workforce analytics, WFM, operations, staffing analytics, or a related role.</li>
<li>1-2 years of foundational experience in AI and automation tools (e.g., using ChatGPT responsibly for drafting, summarizing, and workflow support; building simple automations with scripts, macros, or no-code tools).</li>
<li>Strong Excel or Google Sheets skills (formulas, pivot tables, data cleaning).</li>
<li>Comfort working with data and spotting patterns.</li>
<li>Experience building reports or dashboards (Power BI, Tableau, Looker, or similar is a plus).</li>
<li>Curiosity and a mindset for automation (&ldquo;there has to be a faster way&rdquo;).</li>
<li>Can provide helpful insights from dense datasets</li></ul><ul>
<li>Creative self-starter capable of first principles thinking</li>
<li>Strong interpersonal skills that can work across a highly cross-functional environment</li>
<li>Excellent oral and written communication skills required</li>
<li>Detail oriented and strong organizational skills</li>
</ul><ul><li>Previous experience in a B2B SaaS start-up preferred</li>
<li>Experience in healthcare is a bonus, as well as exposure to WFM concepts (forecasting, staffing, scheduling), familiarity with recruiting, onboarding, or training operations.</li>
</ul>
Benefits<ul>
<li>
Competitive Compensation. The annual salary range for this role is $100,000 - $110,000 depending on experience.</li>
<li>Fun, Fast-paced Environment. An environment that is focused on disrupting the status quo and challenging conventional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.</li>
<li>Health, dental, and vision insurance. Also includes Basic Life and ADD offerings.</li>
<li>401k &amp; Parental Leave Benefits offered to all full-time employees.</li>
<li>Unlimited PTO. We trust our employees to make the right decisions for the business, and we also recognize that means taking time to take care of yourself.</li></ul></div>

Workforce AI Optimization Analyst

Jadeer

<div>Jadeer is hiring on behalf of one of our clients based in New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and provide a seamless shopping experience.<h4 class="jobSectionHeader">
Position Overview</h4>
The Real-Time Analyst (RTA) is responsible for monitoring and managing intraday operational performance within the customer care function. The role ensures service level targets are achieved through real-time monitoring, reporting, and coordination with operations and workforce management teams.<h4 class="jobSectionHeader">
Key Responsibilities</h4><h5 class="jobSectionHeader">
1. Real-Time Monitoring &amp; Performance Management</h5><ul><li>
Monitor real-time queues, service levels, call volumes, and key operational KPIs.</li><li>
Track metrics such as Service Level, AHT, Occupancy, Shrinkage, and Adherence.</li><li>
Identify performance gaps and take immediate corrective actions.</li></ul><h5 class="jobSectionHeader">
2. Intraday Workforce Coordination</h5><ul><li>
Manage agent schedules, attendance, and adherence in real time.</li><li>
Adjust staffing allocation based on call volume fluctuations and operational needs.</li><li>
Coordinate with Team Leaders to address performance deviations.</li></ul><h5 class="jobSectionHeader">
3. Reporting &amp; Analysis</h5><ul><li>
Prepare and share intraday performance reports with stakeholders.</li><li>
Provide daily performance summaries and operational insights.</li><li>
Analyze trends and recommend process improvements to enhance efficiency.</li></ul><h5 class="jobSectionHeader">
4. Escalation &amp; Issue Management</h5><ul><li>
Escalate operational or system-related issues impacting performance.</li><li>
Follow up on action plans to ensure timely resolution.</li><li>
Support continuous improvement initiatives within the contact center operations.</li></ul><h4 class="jobSectionHeader">
Qualifications</h4><ul><li>
Bachelor&rsquo;s degree in Business Administration, Commerce, Statistics, or a related field (preferred).</li><li>
1&ndash;3 years of experience in Workforce Management, Real-Time Analysis, or Contact Center Operations.</li><li>
Experience in fintech, banking, or e-commerce is a plus.</li></ul><h4 class="jobSectionHeader">
Technical Skills</h4><ul><li>
Strong analytical and data interpretation skills.</li><li>
Proficiency in Workforce Management tools and CRM systems.</li><li>
Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, dashboards, reporting).</li><li>
Strong understanding of contact center KPIs and operational metrics.</li></ul><h4 class="jobSectionHeader">
Core Competencies</h4><ul><li>
Excellent communication skills in English and Arabic.</li><li>
Strong attention to detail and problem-solving abilities.</li><li>
Ability to work under pressure in a fast-paced environment.</li><li>
High level of accountability and proactive mindset.</li><li>
Flexibility to work rotational shifts, including weekends and public holidays if required.</li></ul><h4 class="jobSectionHeader">
Why Join?</h4>
If you are passionate about operational excellence and data-driven performance management, this is your opportunity to grow your career within a leading fintech organization that values innovation, efficiency, and continuous improvement. 
At Jadeer, we value diversity and equal opportunity. We welcome applicants from all backgrounds and experiences.</div>

Real-Time Analyst (RTA) - BPO Industry

Tindall Corporation

<div>We are Engineered to Serve.
Tindall Corporation is a leading Precast Concrete Manufacturer, with locations throughout the Southeastern U.S. Our mission is to support our customers, create remarkable structures, and deliver never-before-seen solutions every step of the way.
Our employees enjoy benefits including:
Low Cost Employee Health plan, Dental, Vision, STD/LTD, Fully-paid Basic Life, Voluntary Life, Whole Life, Accident, Hospitalization, Critical Illness, EAP and a 401k Plan with Company Match &amp; Profit Sharing.
Position Overview: HR Systems Analyst oversees the Workday System infrastructure supporting payroll, benefits, onboarding, vendor reconciliation and IFS system file maintenance. This role requires the ability to work independently, as there is no dedicated team support. In this role, you will be the sole internal consultant for Workday administration. 
Essential Duties and Responsibilities: All employees are required to follow all Safety and Quality rules and processes to ensure a safe working environment, and the production of high-quality products.
<ul><li>Configure, test, and maintain HR Systems such as Workday, applicant tracking systems (ATS), and performance management platforms.</li><li>
Building systems integration with 3rd party vendors, especially for benefits management.</li><li>
Ensures updates between HRIS System and ERP system are maintained accurately.</li><li>
Oversee the accuracy and integrity of HR data across systems.</li><li>
Generate reports and dashboards to provide insights into workforce metrics, such as turnover, headcount, and diversity.</li><li>
Identify areas for system improvement and implement updates or enhancements, along with developing training materials to conduct sessions to improve system and utilization.</li><li>
Collaborate with HR and IT teams to evaluate and integrate new tools or features.</li><li>
Provide support to HR staff and end-users for system-related inquiries and issues.</li><li>
Work closely with HR, payroll, Benefits, IT and other management to understand business needs and align system functionality.</li><li>
Conduct testing of system updates and integrations to prevent disruptions and document test scenarios and results to ensure compliance and reliability.</li></ul> 
Job Specifications or Qualifications:
Education:<ul><li>
Associate's degree in information systems, Human Resources, Business Administration, or a related field. Equivalent work experience may be considered.</li></ul>
Certificates, Licenses, Registration:<ul><li>
Workday HCM preferred</li></ul>
Experience:
<ul><li>3 to 5 years of experience in the workday platform.</li><li>
Proficiency in data reporting within workday</li><li>
Familiarity with system integrations and data workflows</li><li>
Experience testing of system updates, patches, and integrations</li><li>
Strong communication skills, with the ability to explain technical concepts to non-technical audiences</li></ul>
Additional Details:<ul><li>
Local candidate preferred near Tindall Corporate Headquarters in Spartanburg, SC.</li><li>
May also consider candidates near the Tindall Conley, GA facility.</li><li>
Upon successful completion of training, this role will be considered for a hybrid schedule.</li><li></li></ul>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

HR Systems Workday Analyst

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