workforce management analyst

Barclays

<div>Step into a role of Workforce Management Analyst, where you will take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations.
You may be assessed on key critical skills relevant for success in role such as:<ul><li> 
Real-time performance &amp; service management: Deliver high-quality real-time analysis, KPI reporting, and insights to optimize call center performance, improve customer service, and support leadership decision-making.</li><li>
Operational coordination &amp; stakeholder management: Act as the central point of contact during business incidents, coordinating responses with BIM, IT, and relevant teams, and ensuring minimal impact on retained and non-retained functions.</li><li>
Workforce planning &amp; resource optimization: Manage WFM scheduling methodologies (e.g., Aspect scheduling, automatic agent assignment), align resources with forecasted demand, manage shrinkage, and ensure SLA adherence across intraday, daily, weekly, and monthly planning.</li></ul>
Desirable skills sets:<ul><li>
Any AML stream related experience, preferably CDD (Client Onboarding).
</li><li>Should have interacted with Front office and RM teams via Phone daily.</li><li>
Should be flexible for any shifts.</li><li>
Should have worked on all Risk types and individually able to classify a risk of both individual and entity client types.</li><li>
Proficiency in spoken and written English is a must.</li></ul>
You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
This position is based out of Noida.

Purpose of the role
To optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank's operations.
Accountabilities<ul><li>
Management of staff optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process.</li><li>
Collaboration with teams across the bank to align and integrate workforce management processes and governance.</li><li>
Development and implementation of workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.</li><li>
Identification of areas for improvement and providing recommendations for change in workforce management processes and provide feedback and coaching for colleagues on these highlighted areas.</li><li>
Identification of industry trends and developments to implement best practice in workforce management Services. .</li><li>
Participation in projects and initiatives to improve workforce management efficiency and effectiveness.</li><li>
Development and management of staffing schedules to optimise staffing levels to meet business needs.</li><li>
Management of the operational readiness plans, supporting the business with meeting desired customer outcomes.</li></ul>
Analyst Expectations<ul><li>
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.</li><li>
Requires in-depth technical knowledge and experience in their assigned area of expertise</li><li>
Thorough understanding of the underlying principles and concepts within the area of expertise</li><li>
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.</li><li>
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L &ndash; Listen and be authentic, E &ndash; Energise and inspire, A &ndash; Align across the enterprise, D &ndash; Develop others.</li><li>
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.</li><li>
Will have an impact on the work of related teams within the area.</li><li>
Partner with other functions and business areas.</li><li>
Takes responsibility for end results of a team&rsquo;s operational processing and activities.</li><li>
Escalate breaches of policies / procedure appropriately.</li><li>
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.</li><li>
Advise and influence decision making within own area of expertise.</li><li>
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.</li><li>
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.</li><li>
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.</li><li>
Make evaluative judgements based on the analysis of factual information, paying attention to detail.</li><li>
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.</li><li>
Guide and persuade team members and communicate complex / sensitive information.</li><li>
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.</li></ul>
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship &ndash; our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset &ndash; to Empower, Challenge and Drive &ndash; the operating manual for how we behave.</div>

Workforce Management Analyst

Medica Services Company LLC

<div>Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration &mdash; because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

The Workforce Management Analyst is responsible for developing long‑term forecasts and capacity plans to support call center operations. This role emphasizes the creation of staffing models and the production of accurate, data‑driven forecasts to optimize operational performance and align resource needs with budgetary objectives. The position does not include real‑time queue management or scheduling responsibilities.

Key Accountabilities
<ul>
<li>Develop long‑term volume forecasts by analyzing historical performance trends and anticipating future business drivers</li>
<li>Build comprehensive staffing models incorporating multiple input variables to project future resource requirements</li>
<li>Create FTE forecasts aligned with operational budget targets, leveraging productivity assumptions and continuous‑improvement initiatives</li>
<li>Collaborate with Operations, Training, Quality, HR, and Finance to incorporate business changes into forecasts and staffing plans</li>
<li>Support new initiatives, product launches, and process changes by modeling operational impact</li>
<li>Reconcile forecasts, assumptions, and data inputs within workforce management systems to maintain accuracy and alignment</li>
<li>Document assumptions and provide clear business justification to support forecasting methodologies and recommendations</li>
<li>Perform additional responsibilities as assigned</li>
</ul>
Required Qualifications
<ul>
<li>Bachelor's degree or equivalent experience in related field</li>
<li>5 years of work experience beyond degree</li>
</ul>
Preferred Qualifications
<ul>
<li>Prior experience in medium- to large-scale operational call center environments</li>
<li>Demonstrated ability to create, maintain, and deliver accurate forecasts and optimized schedules that achieve service-level targets and support annual budget objectives</li>
<li>Advanced proficiency in Microsoft Excel and strong data analytics capabilities</li>
<li>Proven ability to prioritize workload, meet deadlines, and manage multiple tasks with exceptional attention to detail</li>
<li>Strong organizational, problem‑solving, and analytical skills</li>
<li>Excellent verbal and written communication skills, with the ability to engage professionally with stakeholders at all levels of management</li>
<li>Experience with Five9 and Verint preferred, experience with Avaya CMS Supervisor also acceptable</li>
<li>Experience with data visualization tools such as Qlik Sense, Tableau, or Power BI preferred</li>
</ul>
This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN or Madison, WI.

The full salary grade for this position is $68,800 - $118,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $68,800 - $103,215. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica&rsquo;s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Workforce Management Analyst III

Global Industrial

<div><div><div><h2 class="jobSectionHeader">Global Industrial</h2></div><div>
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.
We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.</div></div><div><div><h2 class="jobSectionHeader">
Key Responsibilities</h2></div><div><ul><li>Workforce Forecasting: Utilize historical data, trends, and business insights to accurately forecast staffing requirements. Collaborate with relevant teams to ensure adequate resources are available to meet operational demands.</li><li>Staffing Allocation: Work closely with operational teams to understand staffing needs and allocate resources efficiently. Optimize workforce scheduling to ensure optimal coverage while minimizing costs.</li><li>Data Analysis and Reporting: Collect, analyze, and interpret data to generate workforce planning reports. Provide insights into performance trends, identifying areas for improvement or optimization in resource allocation.</li><li>Collaboration: Collaborate with cross-functional teams, including real-time adherence analysts and operational teams, to understand current requirements and contribute to the development of effective staffing strategies.</li><li>Technology Utilization: Utilize workforce management tools, such as Incontact or similar, to enhance workforce planning processes. Collaborate with IT teams to address any technical issues related to workforce planning systems.</li><li>Documentation and Reporting: Maintain accurate records of workforce planning activities, including forecasting accuracy, resource allocation, and performance trends. Prepare and distribute regular and ad-hoc reports to relevant stakeholders.</li><li>Process Improvement: Identify opportunities to enhance workforce planning processes and contribute to the development and implementation of improvements. Stay updated on industry best practices related to workforce planning and recommend adjustments to existing processes.</li><li>Real Time Monitoring: Monitor and analyze real-time data to ensure adherence to established schedules for call centers or operational teams. Identify and address deviations from schedules promptly, making real-time adjustments as needed.</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Competencies and skills</h2></div><div><ul><li>Proven experience in a workforce planning or related role.</li><li>Strong analytical skills, with the ability to interpret and analyze data for accurate forecasting.</li><li>Proficiency in using workforce management tools such as Incontact or similar.</li><li>Exceptional attention to detail and ability to maintain data accuracy in a dynamic environment.</li><li>Proficient in Microsoft Office suite, with a focus on Excel and other relevant software.</li><li>Excellent organizational and time management skills.</li><li>Ability to work independently and collaboratively in a team environment.</li><li>Strong problem-solving aptitude and a proactive approach to addressing workforce planning issues.</li><li>Familiarity with call center operations and scheduling software is a plus.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
EEO/AA Statement</h2></div><div>
Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.</div></div></div>

Workforce Management Analyst, CEX Operations

Endeavor Health

<div><div>Hourly Pay Range:</div>
$24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.<div></div><div>
Position Highlights:</div><ul><li>
Sign on bonus: N/A</li><li>
Position: Workforce Optimization Analyst</li><li>
Location: Skokie, IL</li><li>
Full Time/Part Time: Full-Time</li><li>
Hours: Monday-Friday: 8:30 am - 5:00 pm</li><li>
Required Travel: N/A</li></ul><div> 
A Brief Overview: 
The Workforce Optimization Analyst reports directly to the Sr Manager of Workforce Optimization. This role is responsible for ensuring that the call center operates efficiently by optimizing staff scheduling, forecasting call volumes, and analyzing workforce performance data. This role involves creating staffing models, generating reports, and utilizing workforce management (WFM) tools to balance resources with call demand, minimizing wait times, and maximizing agent productivity. 
 
The WFO Analyst works closely with operations teams to forecast staffing needs, develop schedules, and adjust them in real-time based on changing business demands. This position also focuses on analyzing trends in call patterns, service levels, and key performance indicators (KPIs) to make informed decisions that enhance the customer experience while improving operational efficiency. 
 
Additionally, the WFO Analyst provides recommendations to management on process improvements, resource allocation, and system enhancements. The ideal candidate has strong analytical skills, proficiency in WFM tools, and a deep understanding of call center operations to ensure optimal resource utilization and service delivery. 
 
What you will do:</div><ul><li>
Workforce Planning and Forecasting 
 
Forecast Call Volumes and Staffing Needs. Analyze historical data and trends to forecast future call volumes, handling times, and customer demand across various shifts and channels. Develop long-term and short-term staffing forecasts to ensure adequate coverage, taking into account factors such as seasonality, marketing campaigns, and special events. 
 
Develop and Maintain Staffing Models. Create dynamic staffing models that account for varying workloads, agent availability, and service level agreements (SLAs). Adjust staffing forecasts as needed to account for changes in business operations or unplanned events such as outages or system upgrades. 
 
Generate Real-Time and Intraday Adjustments. Monitor real-time call volumes and agent activity to make immediate adjustments to schedules as needed, ensuring optimal staffing levels and service performance throughout the day. Recommend overtime or additional shifts when there are unplanned spikes in call volumes or customer demand.</li><li>
Scheduling and Capacity Management 
 
Create and Maintain Agent Schedules. Design and implement agent schedules that balance business needs with agent preferences and contractual obligations (e.g., full-time vs. part-time, shift rotations, breaks, and time off). 
 
Ensure that schedules optimize coverage during peak hours while minimizing underutilization during quieter periods. 
 
Monitor and Adjust Schedule Adherence. Track agent adherence to assigned schedules, including log-in and log-out times, breaks, and shift start/end times. Work with supervisors and agents to correct adherence issues and improve time management. 
 
Administer Time-Off Requests and Shift Swaps. Manage and process time-off requests, shift changes, and schedule adjustments in a way that minimizes disruptions to service levels. Ensure that time-off policies are followed and that any approved requests are accounted for in staffing forecasts.</li><li>
Performance Monitoring and Analysis 
 
Analyze Workforce and Operational Performance Data. Review performance metrics such as service level, average handle time (AHT), occupancy rates, and customer satisfaction (CSAT) to identify opportunities for operational improvement. Conduct trend analysis to understand the impact of workforce management decisions on call center performance and resource utilization. 
 
Generate Workforce Performance Reports. Prepare detailed reports that summarize call center performance metrics, including staffing efficiency, productivity, service levels, and KPI compliance. 
 
Present workforce-related insights and recommendations to management and operational teams to inform strategic decision-making. 
 
Monitor Key Performance Indicators (KPIs). Track and monitor KPIs such as first-call resolution (FCR), average speed of answer (ASA), and adherence to service level agreements. Analyze gaps between forecasted and actual performance, recommending corrective actions to optimize workforce utilization.</li><li>
Workforce Optimization Tools and Systems 
 
Utilize Workforce Management (WFM) Tools. Leverage WFM software to automate forecasting, scheduling, and real-time workforce adjustments. Ensure data accuracy and system integrity by regularly updating agent profiles, historical call data, and forecast parameters within the WFM tool. 
 
Implement Automation and Efficiency Solutions. Explore and implement new technologies and processes that enhance workforce optimization and improve efficiency in managing agent resources. Collaborate with IT and software vendors to troubleshoot issues and optimize system performance. 
 
Provide WFM System Training and Support. Train supervisors and team leads on WFM tools, dashboards, and reporting functionalities to ensure smooth adoption and utilization of these systems. Provide ongoing support and troubleshooting assistance for workforce management software and tools. 
 
Perform other duties as assigned.</li></ul><div> 
What you will need:</div><ul><li>
Associates Degree Preferred</li><li>
2 Years Call Center Workforce Management experience required</li><li>
Experience in contact center workforce management and analysis programs</li><li>
Exceptional written and verbal communication skills</li><li>
A strong understanding of the contact center environment and the role workforce management plays in the attraction, retention, and performance of high-quality employee talent</li></ul><div>
Benefits:</div><ul><li>
Career Pathways to Promote Professional Growth and Development</li><li>
Various Medical, Dental, and Vision options</li><li>
Tuition Reimbursement</li><li>
Free Parking at designated locations</li><li>
Wellness Program Savings Plan</li><li>
Health Savings Account Options</li><li>
Retirement Options with Company Match</li><li>
Paid Time Off</li><li>
Community Involvement Opportunities</li></ul></div><div></div>

Workforce Optimization Analyst- Skokie, IL

<div>
 
 We&rsquo;re Hiring:
 
 Mid-Level WFM Scheduling Analyst &ndash; Teleperformance
 
 
 
 
 
 
 
 *Position Overview:
 
 
 
 
 
 
 We are looking for a detail-oriented WFM Scheduling Analyst to join our team. You will be responsible for creating and managing schedules for Operations Customer Experts, ensuring optimal staffing, smooth workflow, and employee satisfaction. As business needs change daily and weekly, you&rsquo;ll play a key role in aligning workforce availability with operational demands.
 
 
 
 
 
 
 *Key Responsibilities:
 
 
 
 
 
 
 1: automatically allocate schedules to Operations Customer Experts to ensure service levels, legal compliance, and resource optimization.
 
 
 2: Analyze staffing requirements for each workplace.
 
 
 3: Discuss employee schedules directly with managers.
 
 
 4: Support database updates with employee information.
 
 
 5: Create and validate working schedules, manage schedule deviations, and prepare permanent schedules.
 
 
 6: Select Customer Service Representatives for new and ongoing projects/training.
 
 
 7: Schedule employees for training programs requiring new skills.
 
 
 8: Collaborate with other departments to enhance project performance.
 
 
 9: Actively participate in continuous improvement initiatives, offering fresh and innovative ideas.
 
 
 10: Immediately report any policy or procedure infractions to Teleperformance Management.
 
 
 
 
 
 
 *Required Qualifications:
 
 
 
 
 
 
 
 *Education &amp; Training:
 
 
 
 
 
 
 1: Higher Education Degree.
 
 
 2: Fluency in English.
 
 
 
 
 
 
 *Work Experience:
 
 
 
 
 
 
 2&ndash;5 years in contact centers, shared services, or related industries supporting international markets.
 
 
 
 
 
 *Skills &amp; Competencies:
 
 
 
 
 
 
 
 *Technical Skills:
 
 
 
 Strong knowledge of Microsoft Office (especially advanced Excel).
 
 
 
 
 
 
 *Soft Skills
 
 
 
 
 
 
 1: Analytical mindset
 
 
 2: Flexibility
 
 
 3: Planning &amp; organizing
 
 
 4: Problem solving
 
 
 5: Time management
 
 
 6: Decision-Making Scope
 
 
 
 
 
 
 *Decisions Expected:
 
 
 
 
 
 
 Report any issues affecting projects or the organization to the WFM Assistant Manager.
 
 
 
 
 *How to Apply:
 
 
 You can apply here and also you can share your CV: mahiiemuhammed@gmail.com
 
 
 
 
 
 Kindly mention
 
 WFM Scheduling Analyst
 
 in the email subject to help us reach your application faster and ease the screening process.
 
</div>

Workforce Specialist

<div>
 
 
 Job Overview
 
 
 
 
 
 
 The role of a WFM Analyst is to support the workforce management function within an organization by
 
 
 analyzing data, forecasting workload, and optimizing resource allocation through to support the
 
 
 achievement of KPI and organizational objectives.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 
 Data Analysis, Forecasting and Financial Analysis:
 
 <ul>
 <li>
 Tracking and analyzing historical data, trends, and patterns to forecast workload
 </li>
 </ul>
 
 
 
 
 Staffing and Scheduling:
 
 <ul>
 <li>
 Develop employee schedules based on forecasted workloads, service level targets, and
 </li>
 </ul>
 
 productivity requirements.
 
 <ul>
 <li>
 Consider factors such as call volumes, customer demand patterns, staffing constraints, and
 </li>
 </ul>
 
 employee availability to create efficient and effective schedules.
 
 
 
 
 
 Workforce Optimization:
 
 <ul>
 <li>
 Optimize workforce utilization by balancing staffing levels and skill sets to match workload
 </li>
 </ul>
 
 fluctuations
 
 <ul>
 <li>
 Minimize overstaffing or understaffing situations, ensuring adequate coverage while controlling
 </li>
 </ul>
 
 costs
 
 
 
 
 
 System Management and Maintenance:
 
 <ul>
 <li>
 Managing and maintaining workforce management systems and software tools.
 </li>
 <li>
 Updating employee records, configuring scheduling parameters, troubleshooting system issues,
 </li>
 </ul>
 
 and collaborating with IT teams for system enhancements.
 
 
 
 
 
 Analytical Support and Projects:
 
 <ul>
 <li>
 Assisting in conducting ad hoc analysis, special projects, and initiatives related to workforce
 </li>
 </ul>
 
 management.
 
 <ul>
 <li>
 Conducting research, providing insights, and participating in cross-functional teams to support
 </li>
 </ul>
 
 organizational objectives
 
 
 
 
 
 Communication and Collaboration:
 
 <ul>
 <li>
 Collaborating with various stakeholders to gather information, align objectives, and ensure
 </li>
 </ul>
 
 effective coordination in workforce management efforts.
 
 <ul>
 <li>
 Providing support and guidance to Operations Supervisors and employees regarding scheduling-
 </li>
 </ul>
 
 related matters
 
 
 
 
 
 Training and Knowledge Sharing:
 
 <ul>
 <li>
 Attend recurrent training published by the Client/Company on a regular basis.
 </li>
 <li>
 Sharing knowledge and providing support to enhance understanding and compliance with
 </li>
 </ul>
 
 workforce management policies and procedures
 
 
 
 
 
 Compliance and Policy Adherence:
 
 <ul>
 <li>
 Ensuring adherence to labor laws, regulations, and company policies internal and external
 </li>
 </ul>
 
 Standards.
 
 
 
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 
 
 Education and Specific Training
 
 
 
 
 <ul>
 <li>
 College Degree in Business Administration or another relevant field is preferred
 </li>
 <li>
 English B2 or C1
 </li>
 </ul>
 
 
 
 
 
 
 
 Work Experience
 
 
 
 
 <ul>
 <li>
 Previous call center or related experience is desirable
 </li>
 </ul>
 
 
 
 
 Soft Skills &amp; Other Requirements
 
 
 
 
 
 Technology
 
 <ul>
 <li>
 Usage of OS MS Windows / MS Office
 </li>
 <li>
 Ability to use the desktop computer system
 </li>
 <li>
 Ability to use Internet applications
 </li>
 <li>
 Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 </li>
 <li>
 Experience managing in Customer Experience Management operations (preference).
 </li>
 </ul>
 
 
 
 
 Soft Skills
 
 <ul>
 <li>
 Excellent written and verbal communication:
 </li>
 <li>
 Ability to communicate correctly and clearly Comprehension
 </li>
 <li>
 Ability to clearly understand a problem statement Good Problem Solving
 </li>
 <li>
 Strong Math skills
 </li>
 <li>
 Strong troubleshooting
 </li>
 <li>
 Leadership ability to approach problems logically
 </li>
 <li>
 Analytical
 </li>
 <li>
 Ability in Self-assessment
 </li>
 <li>
 Real-Time Management Reporting
 </li>
 <li>
 Knowledge of KPI&rsquo;s
 </li>
 </ul>
 
 
</div>

Workforce Management Specialist (Customer Service)

WFM Analyst (Customer Service)

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