workforce planning analyst

Fidium

<p>Major Duties<br/></p><p>Classification: Exempt / Non-Bargaining<br/></p><p>Position may be located remote. #LI-Remote<br/></p><p>Fidium is where next-generation fiber meets next-level opportunity. With a vision to be America&rsquo;s favorite fiber internet and network services provider, we deliver lightning-fast and reliable connections to families, businesses, and communities.<br/></p><p>Backed by one of the nation&rsquo;s top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement&mdash;empowering every team member to make a meaningful impact.<br/></p><p>The analyst will oversee contractor invoice controls, identify operational and financial improvement opportunities, develop and maintain workforce management models, and produce a variety of field operations and customer care performance reports. The role also supports monthly operational and financial review processes for Field Operations and Customer Care leadership.<br/></p><p>Responsibilities<br/></p><p>Contractor Invoice Controls &ndash; Field Operations &amp; Customer Care<br/></p><p>Review, validate, and approve contractor invoices to ensure accuracy, compliance with contractual terms, and alignment with operational agreements<br/>Streamline invoice coding and end?to?end invoice processing to improve efficiency and reduce errors<br/>Develop, maintain, and enhance invoice tracking and accrual processes to ensure timely and accurate financial reporting<br/>Partner with Finance and Procurement to resolve invoice discrepancies, improve controls, and continuously optimize invoice workflows<br/></p><p>Workforce Management &amp; Planning &ndash; Field Operations &amp; Customer Care<br/></p><p>Maintain and enhance workforce planning models to forecast labor needs based on volume, geography, service type, and operational demand<br/>Analyze productivity, utilization, and capacity metrics and recommend staffing and resourcing adjustments to meet service and cost targets<br/>Support scheduling optimization and labor cost management initiatives to improve operational efficiency<br/>Provide back up to Customer Care WFM<br/></p><p>Operating Performance Reporting &ndash; Field Operations &amp; Customer Care<br/></p><p>Develop, maintain, and distribute recurring and ad hoc performance reports for Field Operations and Customer Care<br/>Headcount analysis for Customer Care and detailed analysis for Field Operations<br/>Translate operational data into actionable insights and recommendations to support continuous improvement initiatives<br/>Automate reporting and analytics processes using tools such as Excel, Tableau, or similar platforms<br/>Prepare and present key findings, trends, and performance insights to senior leadership as part of monthly and ongoing operating reviews<br/>Qualifications<br/></p><p>Bachelor&rsquo;s degree in Business, Finance, Operations, or related field.<br/>5+ years of experience in operations analysis, workforce planning, or financial controls.<br/>Strong analytical and problem-solving skills.<br/>Proven track record delivering complex data and analytic projects that support monthly operating reviews and drive improvements in operational performance and customer experience.<br/>Proficiency in Excel and data visualization tools (Tableau, Power BI etc.).<br/>Experience with contractor management and field service operations preferred.<br/>Ability to influence decision-making through data-driven insights and executive-ready communications<br/></p><p>Preferred Skills:<br/></p><p>Familiarity with ERP systems and invoice processing platforms.<br/>Knowledge of telecommunications or utility industry operations.<br/>Ability to work cross-functionally and communicate effectively with field teams and corporate stakeholders.<br/>Benefits Offered<br/></p><p>We are proud to offer a comprehensive and competitive benefits package:<br/></p><p>401(k) matching<br/>Medical, Rx, Dental and Vision insurance<br/>Disability insurance<br/>Flexible spending account<br/>Health savings account<br/>Life insurance<br/>Tuition reimbursement<br/>Paid vacation and personal days<br/>Paid holidays<br/>Employee Assistance Program<br/>Annual bonus program to eligible employee's based upon organization performance<br/>Salary<br/></p><p>Pay range (commensurate with skills and experience): $85,000 - $95,000 Annual Salary<br/></p><p>Equal Opportunity Employer<br/></p><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.<br/></p><p>Work Location: Remote<br/></p>

Operations & Workforce Planning Analyst

Somatus

<div>Overview:<p></p><div><br>
As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.</div><div><br>
</div><div>It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?</div><div></div><div><b><br>
Showing Up Somatus Strong</b></div><div>
We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:</div><ul><li><b>
Authenticity: </b>We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.</li><li><b>
Collaboration: </b>We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.</li><li><b>
Empowerment: </b>We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients&rsquo; lives or our partners&rsquo; best interests.</li><li><b>
Innovation: </b>We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.</li><li><b>
Tenacity: </b>We see challenges as opportunities for growth and improvement &mdash; especially when new solutions will make a difference for our patients and partners.</li></ul><div></div><div><b><br>
Showing Up for You</b></div><div>
We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:</div><ul><li>
Subsidized, personal healthcare coverage (medical, dental vision)
</li><li>Professional Development, CEU, and Tuition Reimbursement</li><li>
Curated Wellness Benefits supporting teammates physical and mental well-being</li><li>
Community engagement opportunities
</li><li>And more!</li></ul><div></div><div><br>
The Operations Analyst, Workforce Management &amp; Planning (&ldquo;WFM Analyst&rdquo;) will contribute to a culture of continual operational monitoring, evaluation, and action. The role will report to the Sr. Manager, Operations Planning, Performance, &amp; Workforce Management. The WFM Analyst will support various operational priorities to drive improvements to financial targets, client-facing goals, and operational efficiency metrics.</div><br>
<div></div>
Responsibilities:<div></div><div><br>
<ul><li>
Maintain capacity projections and staffing/caseload model</li><li>
Ensure accuracy of staffing reports</li><li>
Monitor operational KPIs (e.g., enrollment, show rates, appointment booking windows, enrolled case churn, touched cases and outreach per hour) to identify potential issues and propose solutions to improve trendsSupport operations performance monitoring processes</li><li>
Develop reports for operational standup meetings</li><li>
Review/monitor various reports; share output with relevant stakeholders and raise any data/output concerns with relevant partners</li><li>
Support operational process changes</li></ul></div><div><i>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</i></div>
Qualifications:
<div>
Required</div><div><ul><li><div>
Associate&rsquo;s Degree or Bachelor&rsquo;s Degree</div></li><li><div>
3+ years experience working in complex business requiring collaboration with teammates from various functional areas</div></li><li><div>
3+ years experience of analyzing operational or financial data</div></li><li><div>
3+ years experience making recommendations based on data and supporting implementation</div></li><li><div>
Intermediate proficiency with Microsoft Excel</div></li><li><div>
Highly organized and attentive to detail</div></li></ul></div><div>
Preferred</div><ul><li><div>
Experience working in the healthcare industry</div></li></ul>
Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. https://somatus.com/careers/</div>

Operations Analyst, Workforce Management & Planning

<div></div><div><div><div><div><ul><div>1 Opening</div>
 <div>Virginia</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Reporting &amp; Workforce Analytics Analyst</b></p>
<p><b>
Associate II - Cloud Infrastructure Services</b></p><br>
<p></p>
<p><b>
Who We Are:</b></p>
<p>
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.</p>
<p>
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.</p>
<p>
With us, you&rsquo;ll create a boundless impact that transforms your career&mdash;and the lives of people across the world.</p>
<p>
Visit us at UST.com.</p><br>
<p></p>
<p><b>
You Are:</b></p>
<p>
The Reporting &amp; Workforce Analytics Analyst is responsible for developing operational insights that support the effective management of IT performance. This role focuses on reporting, trend analysis, workforce forecasting, and operational analytics to improve service delivery, staffing optimization, and performance management.</p><br>
<p></p>
<p><b>
The opportunity:</b></p>
<ul><li> Develop and maintain daily, weekly, and monthly operational reports for performance.</li></ul>
<ul><li> Create dashboards that track key service metrics such as ticket volume, resolution time, SLA compliance, backlog trends, and service availability.</li></ul>
<ul><li> Consolidate data from multiple sources to produce clear and meaningful operational insights.</li></ul>
<ul><li> Workforce Management &amp; Forecasting</li></ul>
<ul><li> Analyze historical ticket trends to support staffing forecasts and workload planning.</li></ul>
<ul><li> Assist with workforce management reporting, including agent productivity, schedule adherence, and capacity utilization.</li></ul>
<ul><li> Identify patterns in ticket volumes to support resource planning and shift optimization</li></ul>
<ul><li> Operational Analytics</li></ul>
<ul><li> Perform trend analysis and root cause insights to identify recurring issues impacting service desk performance.</li></ul><br>
<p></p>
<p>
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.</p><p><br>
</p><p><b>What you </b><b>need:</b></p>
<ul><li> Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, data analysis).</li></ul>
<ul><li> Experience building interactive dashboards using Power BI.</li></ul>
<ul><li> Ability to work with large operational datasets and transform them into meaningful insights.</li></ul>
<ul><li> Familiarity with data visualization and reporting best practices.</li></ul>
<ul><li> Basic understanding of data modeling and data preparation techniques.</li></ul>
<ul><li> Analytical Skills:</li></ul>
<ul><li> Strong analytical and problem-solving abilities.</li></ul>
<ul><li> Ability to identify patterns, trends, and operational insights from data.</li></ul>
<ul><li> Experience in trend analysis, forecasting, and performance reporting.</li></ul>
<ul><li> Operational Understanding</li></ul>
<ul><li> Exposure to IT Service Desk operations, ticketing systems, or ITSM environments is preferred.</li></ul>
<ul><li> Understanding of service metrics such as SLA, response time, resolution time, and ticket volume trends.</li></ul>
<ul><li> Soft Skills:</li></ul>
<ul><li> Strong communication and presentation skills.</li></ul>
<ul><li> Ability to explain analytical findings in simple operational terms.</li></ul>
<ul><li> Detail-oriented with strong organizational and documentation skills.</li></ul>
<ul><li> Ability to work collaboratively with operations and leadership teams.</li></ul>
<ul><li> Preferred Qualifications:</li></ul>
<ul><li> Bachelor&rsquo;s or Master&rsquo;s degree in Data Analytics, Data Science, Information Systems, Business Analytics, or related field.</li></ul>
<ul><li> Experience with service management or workforce analytics reporting.</li></ul>
<ul><li> Familiarity with ITSM tools such as ServiceNow, Remedy, or similar platforms is a plus.</li></ul><br>
<p></p>
<p>
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.</p>
<p><b>
Role Location:</b><b> </b><b>Virginia</b></p>
<p><b>
Compensation Range</b>: $48,000-$72,000</p><br>
<p></p>
<p><b>
Benefits</b></p>
<p>
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company&rsquo;s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.</p>
<p>
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company&rsquo;s 401(k) Retirement Plan with employer matching.</p>
<p>
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company&rsquo;s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.</p>
<p>
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).</p>
<p>
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.</p><br>
<p></p>
<p><b>
What we believe:</b></p>
<p>
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.</p><br>
<p></p>
<p><b>
Humility:</b></p>
<p>
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.</p>
<p><b>
Humanity:</b></p>
<p>
Through business, we will better the lives of those less fortunate than ourselves.</p>
<p><b>
Integrity:</b></p>
<p>
We honor our commitments and act with responsibility in all our relationships.</p><br>
<div></div>
<div><b>
Equal Employment Opportunity Statement</b></div><div><br>
UST is an Equal Opportunity Employer.</div><br>
<div></div>
<p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and &ldquo;fair chance&rdquo; ordinances.</p>
<div>
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.</div><br>
<div></div>
<div>
#UST</div>
<div>
#CB</div>
<div>
#LI-AP6</div></div>
<h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>cloud infrastructure,power bi,data modeling,data preparation,</p></div>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<h3 class="jobSectionHeader"><p><b>Compensation range: $ 48,000.00 to 72,000.00 per year</b></p></h3></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Reporting & Workforce Analytics Analyst

City of Detroit

<div><div><div><div><div><b>Salary</b><div>
</div></div></div><div><div>$53,600.00 - $80,400.00 Annually</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>DWSD -735 Randolph Detroit MI 48226, MI</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Classified- Regular (DWSD Only)</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>KC-032026-502061</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>Water Department</div>
</div></div><div><div><div><b>Opening Date</b></div>
</div><div><div>03/18/2026</div>
</div></div></div><div><div><div><div><b>Closing Date</b></div>
</div><div><div>3/20/2026 11:59 PM Eastern</div>
</div></div><div><div><div><b>Bargaining Unit
</b></div></div><div><div>9031-Non Union Appointees (DWSD)</div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<div><p><i>This is not a Civil Service Position. DWSD employees are subject to provisions of Court Orders entered in United States District Court, Eastern District of Michigan, Southern Division, Case No. 77-71100 with regard to certain terms and conditions of employment. DWSD does not honor reversion rights for internal candidates.</i><br>
<br>
<b>Applicants for open positions at the Detroit Water and Sewerage Department must be authorized to work for ANY employer in the U.S. The Detroit Water and Sewerage Department is unable to sponsor or take over sponsorship of an employment Visa at this time.</b></p><div><b><br>
SUMMARY:</b></div><div>
The Workforce Optimization Analyst is responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outgoing phone, chat, appointment setting, dispatching and email volume for Detroit Water and Sewerage Department (DWSD) Customer Service Call Center.</div><div></div><div><b><br>
ESSENTIAL JOB FUNCTIONS:</b></div><ul><li>
Tactical planning and historical trend analysis to ensure call center achieves key performance indicators on a daily and interval basis.</li><li>
Data analysis to achieve service level objectives, improve efficiencies and deliver exceptional customer service</li><li>
Monitor, adjust and optimize human resource utilization real-time to meet operational and business objectives.</li></ul><div></div><div><b><br>
RELATED JOB FUNCTIONS:</b></div><ul><li>
Realign resources to optimize coverage and service based on skill set and priority</li><li>
Communicate with front-line leaders to ensure they have the data needed to address staffing needs</li><li>
Monitor real-time service levels, average speed of answer using WFM and Real-Time Adherence software and telephony/routing reporting, to ensure all call center agents are complying and service levels are met</li><li>
Responsible for assisting in the daily efforts to provide outstanding customer experience by performing real-time management to service level and agent performance in an omni-channel contact center environment</li><li>
Keep up to date with technology and infrastructure</li><li>
Facilitate meetings</li><li>
Set priorities</li><li>
Recommend and ensure DWSD policies and procedures are followed</li><li>
Improve schedules for efficient use of resources to achieve service level goals</li><li>
Initiate schedule adjustments based on real-time monitoring of inbound and outbound queues for variances to forecasts</li><li>
Process real-time schedule requests</li><li>
Review and approve agent time off and schedule change requests</li><li>
Provide support for ad-hoc requests and projects</li><li>
Provide daily/intraday performance reports to Leadership</li><li>
Monitor WFM systems performance</li><li>
Collaborate with multiple teams to identify opportunities to further optimize performance</li><li>
Performs any other related duties as required or assigned</li></ul><div></div><div><br>
Perform related work duties as assigned.</div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Duties</b></h2></div>
<p></p><div><div><b>Knowledge of:</b></div><br>
<div></div><ul><li>
Will be responsible for tactical planning and historical trend analysis to ensure the call center achieves key performance indicators on a daily and interval basis.</li><li>
Key responsibilities will include operational, procedural, and data analysis to achieve service level objectives, improve efficiencies, and deliver exceptional customer experience.</li><li>
This position is accountable for monitoring, adjusting, and optimizing staff levels for real-time staffing needs to meet operational and business objectives.</li><li>
Demonstrates Decision Making/ Complex Problem Solving- proactively gather the right data from appropriate sources, probe/consider all of the facts, considers other perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors; act decisively, promptly and confidently.</li></ul><ul><li>
Advanced skills using Microsoft Excel as well as workforce management software, such as IEX, Bright Pattern and Aspect in a business environment</li><li>
Ability to prioritize and meet tight deadlines</li><li>
Compiles Analytical Metrics</li><li>
Proactively identify risks, and opportunities around business performance</li><li>
Realign resources to optimize coverage and service based on skill set and priority</li><li>
Communicate with front-line leaders to ensure they have the data needed to address staffing</li><li><div><b>
KNOWLEDGE OF</b><b>:</b></div><ul><li>
Operating procedures</li><li>
Safe work practices</li><li>
Advanced skills using Microsoft Excel, Google sheets, workforce management software (ex. IEX), and contact center applications (ex. BrightPattern and Aspect) in a business environment</li><li>
Industry standards within the water and sewerage industry or related field</li><li>
Federal, State and local regulatory guidelines</li></ul></li><div></div><li><div><b><br>
SKILL TO</b><b>:</b></div><div><ul><li>
Workforce Management Software</li><li>
Data Analysis</li><li>
Forecasting</li><li>
Scheduling</li><li>
Reporting</li><li>
Problem-solving</li><li>
Critical thinking</li><li>
Use advanced technology</li><li>
Analyze and make decisions consistent with department policy</li></ul></div></li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><div><b>KNOWLEDGE OF</b><b>:</b></div><ul><li>
Operating procedures</li><li>
Safe work practices</li><li>
Advanced skills using Microsoft Excel, Google sheets, workforce management software (ex. IEX), and contact center applications (ex. BrightPattern and Aspect) in a business environment</li><li>
Industry standards within the water and sewerage industry or related field</li><li>
Federal, State and local regulatory guidelines</li></ul><div></div><div><b><br>
SKILL TO</b><b>:</b></div><div><ul><li>
Workforce Management Software</li><li>
Data Analysis</li><li>
Forecasting</li><li>
Scheduling</li><li>
Reporting</li><li>
Problem-solving</li><li>
Critical thinking</li><li>
Use advanced technology</li><li>
Analyze and make decisions consistent with department policy</li></ul></div><div></div><div><b><br>
ABILITY TO</b><b>:</b></div><ul><li>
Demonstrate decision making/complex problem solving</li><li>
Proactively gather the right data from appropriate source</li><li>
Probe/consider all the facts, other perspectives</li><li>
Conduct root cause analysis</li><li>
Prioritize key factors</li><li>
Act decisively, promptly and confidently</li><li>
Refer to long-term plans and goals</li><li>
Prioritize and meet deadlines</li><li>
Analyze with attention to detail, timeliness and accuracy</li><li>
Effectively utilize appropriate security and safety equipment and procedures</li><li>
Communicate effectively, both verbally and in writing with internal and external customers</li><li>
Understand and follow verbal and written instructions</li><li>
Establish, build and maintain effective working relationships</li><li>
Communicate frequently with team members and other units across the Department about process, equipment or potential problems</li><li>
Work with advanced technology and departmental applications</li><li>
Learn new software and procedures</li><li>
Make work processes more effective and efficient</li><li>
Maintain regular and reliable attendance</li><li>
Work with minimal supervision</li><li>
Sit or stand the entire workday viewing a computer monitor</li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<div><p>REQUIRED EDUCATION AND EXPERIENCE (position requirements at entry)</p><ul><li>
3+ years of Workforce Management experience in an omnichannel, skill-based contact center environment required.</li><li>
Experience with Workforce Management software including forecasting, scheduling, performance tracking, and reporting and contact center applications (ex. BrightPattern and Aspect)</li></ul><div></div><div><b><br>
ESSENTIAL REQUIREMENTS</b></div><div></div><div><b><br>
Physical Requirements:</b></div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.</div><div></div><div><b><br>
Environmental Working Requirements</b>:</div>
Work is performed in an office or plant environment with exposure to computer screens and noise.<br>
Other Requirements: Valid Michigan Driver&rsquo;s License<div>
Ability to work irregular hours, to commute to DWSD facilities and work sites, and respond to after-hour emergencies and on-call responses.</div><div></div><div><br>
This title is a non-Civil Service and at-will position. The organization may, in its sole discretion, fill this position on a full-time basis. The organization may in its sole discretion utilize a contract of employment, &ldquo;direct hire&rdquo;, or other process to fill the Position within this Title. Incumbency in a position within this title does not create a property right or expectation for the incumbent. The presence of this title or the position within this title does not in any way restrict the organization&rsquo;s sole discretion to utilize independent contractors or other means to provide for the performance of this work</div></div></div></div><p></p>
<br><p></p><div><div><div><div><div><b>EMPLOYMENT BENEFITS</b></div></div><div><div><div><div><div><div>The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:<br>
<br>
<b>HEALTH</b><ul> <li><b>Medical - </b>Eligible for hospital, surgical, and prescription drug benefits. </li><li><b>Dental</b> </li><li><b>Vision</b></li></ul><b>INSURANCE</b><ul><li><b> </b><b>Life Insurance - </b>Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent. </li><li><b>Long-Term Disability Insurance (Income Protection Plan) - </b>The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.</li></ul><b>PAID TIME OFF</b><ul> <li><b>Sick Leave</b> </li><li><b>Vacation</b> </li><li><b>Holidays</b></li></ul><b>OTHER LEAVE BENEFITS</b><br>
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,<br>
<br>
<b>RETIREMENT BENEFITS</b><br>
<b>City Employees Retirement System</b><br>
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:<br>
<ul><li>Completion of thirty (30) years of service;</li><li>At age sixty (60) if you have at least ten (10) years of service, or </li><li>At age sixty-five (65) with eight (8) years of service.</li><li>In the event of disability, other eligibility rules apply);</li><li>An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;</li><li>Employees are vested after ten (10) years of service, regardless of age. </li></ul><br>
<b>ADVANCEMENT OPPORTUNITIES - </b>Employees have many opportunities for growth and career advancement throughout all City departments and divisions.<br>
<br>
<br>
<b><i>Have a successful career with the City of </i></b><b><i>Detroit</i></b><b><i>. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of </i></b><b><i>Detroit</i></b><b><i>.</i></b></div></div></div></div></div></div></div></div></div><p></p>

Workforce Optimization Analyst (Internal employees only)

Bloomberg Industry Group

<div></div><div>You will be responsible for evaluating and reporting analytics of revenue, as well as performing other ad hoc analysis and making recommendations based on outcomes. You will support the Director of Workforce Planning through building and evaluation of analytic models, visualization of key metrics, and advising as to the precedents of changes in headcount and compensation. You will be responsible for monthly reporting and analysis of workforce planning.<div></div><div>
Responsibilities:</div><ul><li>
Focus on the workforce planning of the business, on understanding headcount and compensation, how that impacts the business.</li><li>
Interacting on the behalf of finance with cross functional groups around planning and understanding workforce needs.</li><li>
Gain a financial and operational understanding of the business, including its mission, products, services, clients, initiatives, employees, etc.</li><li>
Ensure reporting accuracy and compliance with internal and external policies, including monitoring forecast accuracy, understanding drivers of variances, and providing insightful commentary &amp; analysis for both current and future periods.</li><li>
Create and analyze large datasets; mine data and produce analysis in support of business units to optimize long term goals.</li><li>
Provide support to key stakeholders, and manage financial activities, for periodic forecast and annual planning cycles.</li><li>
Prepare trend and variance analytics, interpreting data and recommending actions to key stakeholders for optimization.</li><li>
May be assigned other special tasks and projects according to business needs.</li></ul><div></div><div><br>
Requirements:</div><ul><li>
Bachelor&rsquo;s degree in Finance, Accounting, Economics, or a related field of study; or equivalent experience.</li><li>
1.5 - 4 years&rsquo; direct experience in financial planning &amp; analysis, business analytics, and/or corporate or strategic finance.</li><li>
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.</li><li>
Demonstrated knowledge of generally accepted accounting principles (GAAP) and various financial analysis tools, such as trend and variance analyses.</li><li>
Experience utilizing a large integrated ERP/MRP computer system (e.g., Oracle, SAP), a plus.</li><li>
Proficiency in Salesforce, Workday, SQL, Tableau, Power BI, Alteryx, or similar systems, preferred.</li><li>
Experience working in a subscription-based business, preferred.</li></ul><div></div><div>
Equal Opportunity</div><div><br>
Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group&rsquo;s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (&ldquo;Protected Characteristic&rdquo;). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (&ldquo;Discrimination&rdquo;).</div></div><div></div>

Finance Analyst (INDG)

KPMG Lower Gulf

<div>
 <strong>
  Core Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  JOB DESCRIPTION
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the end-to-end delivery of Organization Design and Workforce Planning workstreams, ensuring deliverables meet quality standards, timelines, and client expectations.
  </li>
  <li>
   Conduct organizational diagnostics including spans and layers analysis, role and responsibility reviews, operating model inputs, and identification of efficiency opportunities.
  </li>
  <li>
   Develop organization design artefacts such as design principles, organization structure options, role profiles, governance and decision-rights (e.g., RACI) models.
  </li>
  <li>
   Build and maintain workforce planning models (demand, supply, capacity, capability and scenario planning) and translate outputs into actionable insights.
  </li>
  <li>
   Plan and support facilitation of client workshops/interviews; synthesize findings into structured problem statements and recommendations.
  </li>
  <li>
   Support preparation of implementation plans, roadmaps, and workforce transition plans, including risk/issue tracking and mitigation actions.
  </li>
  <li>
   Prepare executive-ready materials (reports, dashboards, and presentations) with strong story lining and attention to detail.
  </li>
  <li>
   Coordinate day-to-day project management activities for assigned workstreams including work planning, progress tracking, and status reporting.
  </li>
  <li>
   Coach and review work produced by junior team members; provide constructive feedback and contribute to team development.
  </li>
  <li>
   Support business development through research, proposal drafting, development of credentials/case studies, and preparation of presentation materials.
  </li>
  <li>
   Contribute to development and refinement of methodologies, tools, and intellectual capital relevant to Organization Design and Workforce Planning.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Professional Experience And Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4 years of relevant consulting experience, with at least 3 years focused on Organization Design and/or Workforce Planning and analytics.
  </li>
  <li>
   Prior Big 4 consulting experience is mandatory, with demonstrated delivery of client-facing engagements and production of executive-level outputs.
  </li>
  <li>
   Experience conducting organizational diagnostics (spans/layers, role clarity, governance) and developing target organization structures and role profiles.
  </li>
  <li>
   Experience building workforce planning models and scenarios using quantitative and qualitative inputs; ability to interpret data and communicate implications.
  </li>
  <li>
   Strong project management capability including workplan management, milestone tracking, RAID management, and coordination across stakeholders.
  </li>
  <li>
   Strong interpersonal skills and ability to build relationships with diverse internal and external stakeholders.
  </li>
  <li>
   Strong analytical and problem-solving skills with high attention to detail and quality control.
  </li>
  <li>
   Proactive, resilient, and adaptable to dynamic and challenging client environments.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Educational Qualifications And Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Human Resources, Psychology, Business Management, Engineering, or a related discipline.
  </li>
  <li>
   Professional certifications are an advantage (e.g., organization design, workforce analytics, project management, change management).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Organization Design &amp; Operating Model Analysis (spans/layers, role clarity, governance)
  </li>
  <li>
   Workforce Planning &amp; Analytics (demand/capacity, scenario planning, capability modelling)
  </li>
  <li>
   Data Analysis &amp; Interpretation (quantitative and qualitative synthesis)
  </li>
  <li>
   Consulting Methodologies &amp; Structured Problem-Solving
  </li>
  <li>
   Project Management (workplanning, RAID, stakeholder coordination)
  </li>
  <li>
   Presentation &amp; Report Writing (storylining, executive-ready outputs)
  </li>
  <li>
   Proficiency in MS Office Tools (Excel, PowerPoint, Word); analytics tools exposure is a plus
  </li>
 </ul>
</div>


Assistant Manager-People and Change

Magrabi Health

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  To analyze workforce data, develop accurate manpower reports, and support HR budgeting processes. The role ensures proper planning of headcount, labor costs, and workforce efficiency to support organizational decision-making.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Workforce Data Analysis
  </strong>
 </p>
 <ul>
  <li>
   Collect, clean, and analyze workforce-related data (headcount, absenteeism, overtime, vacancies,.
  </li>
  <li>
   Prepare monthly, quarterly, and annual workforce reports.
  </li>
  <li>
   Identify trends, risks, and gaps in staffing, productivity, and workforce allocation.
  </li>
  <li>
   Provide data insights to support decision-making for senior management.
  </li>
 </ul>
 <p>
  <strong>
   Budgeting &amp; Manpower Planning
  </strong>
 </p>
 <ul>
  <li>
   Develop and monitor the annual HR budget (salaries, benefits, overtime, recruitment costs).
  </li>
  <li>
   Collaborate with departments to validate manpower requests and ensure alignment with budget.
  </li>
  <li>
   Prepare cost simulations for promotions, increments, new hires, and organizational changes.
  </li>
  <li>
   Track approved vs. actual labor costs and highlight any variances.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business, HR, Finance, or related field.
  </li>
  <li>
   2&ndash;5+ years of experience in workforce planning, HR analytics, or budgeting.
  </li>
  <li>
   Strong analytical and numerical skills.
  </li>
  <li>
   Advanced Excel skills (pivot tables, Power BI, formulas).
  </li>
 </ul>
 <p>
 </p>
</div>


Human Resources Analyst

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