workforce planning analyst

Pye-Barker Fire & Safety

<div>Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
The Senior HR Analyst supports the HR function by providing data-driven insights, analytics, and reporting across all areas of compensation, benefits, and workforce planning. This role is responsible for collecting, analyzing, and interpreting HR data to inform strategic decisions, improve processes, and ensure accuracy and compliance in HR systems. The Senior HR Analyst partners closely with HR leadership, Finance, and business partners to optimize the organization&rsquo;s total rewards and workforce effectiveness.<h2 class="jobSectionHeader">
Essential Duties &amp; Responsibilities:</h2><ul><li>
Collect, analyze, and report on HR metrics related to compensation, benefits, and headcount to support strategic and operational decisions.</li><li>
Develop and maintain HR dashboards and reporting tools to provide actionable insights to HR leadership and business units.</li><li>
Support compensation and benefits programs by analyzing trends, modeling pay scenarios, and preparing data for annual reviews and audits.</li><li>
Collaborate with HRIS to ensure system integrity, data accuracy, and efficient reporting processes.</li><li>
Partner with Finance and HR leadership on workforce analytics, headcount planning, and labor cost forecasting.</li><li>
Conduct market research and benchmarking to support compensation program design and maintenance.</li><li>
Prepare analyses and presentations for executive leadership related to Total Rewards and HR strategy.</li><li>
Ensure compliance with data privacy, pay transparency, and reporting regulations.</li><li>
Identify opportunities to automate and improve HR processes through data and technology.</li><li>
Support special projects and ad hoc analyses as needed.</li><li>
Other duties as assigned by management.</li></ul><h2 class="jobSectionHeader">
Education &amp; Qualifications:</h2><ul><li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, Data Analytics, or related field required; Master&rsquo;s degree preferred.</li><li>
5+ years of experience in HR analytics, compensation, or total rewards.</li><li>
Strong analytical skills with proficiency in Excel, Power BI, or similar data visualization tools.</li><li>
Experience with HRIS systems (Workday, SuccessFactors, or equivalent) and data reporting tools.</li><li>
Knowledge of compensation and benefits practices, workforce planning, and HR metrics.</li><li>
Exceptional attention to detail with the ability to translate complex data into actionable insights.</li><li>
Strong communication and presentation skills, with the ability to partner effectively with cross-functional teams.</li><li>
Certified Compensation Professional (CCP) or HR Analytics certification preferred.</li></ul><h2 class="jobSectionHeader">
Other Duties:</h2><ul><li>
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
</li><li>Performs other duties as assigned.
</li></ul><h2 class="jobSectionHeader">Physical Requirements:</h2><ul><li>
Prolonged periods of sitting at a desk and working on a computer.</li><li>
Must be able to lift up to 15 pounds occasionally.</li><li>
Ability to communicate clearly and effectively in both written and verbal formats.</li><li>
Occasional travel may be required (1&ndash;2 times per year).</li></ul>
Benefits and Perks:<ul><li>
Excellent pay</li><li>
Medical, dental, vision</li><li>
Company paid life insurance</li><li>
Company paid short-term disability</li><li>
401K with employer match</li><li>
Paid vacation and company holidays</li><li>
Training and Career Development</li><li>
Company vehicle (if job applicable)</li><li>
Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees</li></ul>
Pye-Barker Fire and Safety is an Equal Opportunity Employer</div>

Senior HR Analyst

U.S. Bank

<div>At U.S. Bank, we&rsquo;re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at&mdash;all from Day One.<h2 class="jobSectionHeader">
Job Description</h2>
We are seeking a highly analytical and detail-oriented Workforce Capacity Forecasting Analyst to join our team. This role is responsible for developing and maintaining forecasting models that support workforce planning and resource optimization. The ideal candidate will have strong technical skills, experience in workforce analytics, and the ability to communicate insights effectively to business leaders.
Responsibilities:<ul><li>
Develop and maintain statistical forecasting models to support workforce capacity planning.</li><li>
Create and manage dashboards using Power BI to visualize workforce metrics and trends.</li><li>
Perform advanced data analysis using Excel, including macros and pivot tables.</li><li>
Utilize SQL to query and manipulate data for reporting and modeling purposes.</li><li>
Conduct time series analysis to identify patterns and inform resource planning.</li><li>
Collaborate with business leaders to present capacity plans and recommendations.</li><li>
Build and refine workforce analytics frameworks to support strategic decision-making.</li><li>
Model resource optimization scenarios to improve operational efficiency.</li><li>
Manage stakeholder relationships at the AVP level and ensure alignment with business goals.</li></ul>
Required Skills/Experience:<ul><li>
Bachelor's degree in a related field, or equivalent work experience</li><li>
Four to five years of statistical and/or data analytics experience</li><li>
Capacity planning or demand forecasting</li><li>
Workforce analytics and metrics development</li><li>
Resource optimization modeling</li><li>
Time series analysis</li><li>
Power BI development and dashboard creation</li><li>
Statistical forecasting and predictive modeling</li><li>
Advanced Excel functions (macros, pivot tables)</li><li>
SQL and data querying experience</li><li>
Experience presenting to executive/business leaders</li><li>
Stakeholder management at AVP level</li><li>
Strong communication skills, especially when presenting capacity plans to business lines</li><li>
Detail-oriented with a strong analytical mindset</li><li>
Self-starter who can work independently</li><li>
Comfortable working with ambiguity in data</li></ul>
Preferred skill/experience:<ul><li>
Python or R for statistical analysis</li><li>
Experience with workforce management systems</li><li>
Understanding of business operations</li></ul>
Location Expectations
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days at one of the following locations: Atlanta, GA, Gresham, OR, Cincinnati, OH, or Saint Paul, MN.
If there&rsquo;s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members&rsquo; whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):<ul><li>
Healthcare (medical, dental, vision)</li><li>
Basic term and optional term life insurance</li><li>
Short-term and long-term disability</li><li>
Pregnancy disability and parental leave</li><li>
401(k) and employer-funded retirement plan</li><li>
Paid vacation (from two to five weeks depending on salary grade and tenure)</li><li>
Up to 11 paid holiday opportunities</li><li>
Adoption assistance</li><li>
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law</li></ul>
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.</div>

Workforce Capacity Forecasting Analyst

ibex. Pakistan

<div>
 This role is responsible for real-time monitoring of workforce performance, ensuring schedule adherence, and preventing productivity leakages. It also involves intraday adjustments, reporting, and timely communication with stakeholders to maintain operational efficiency.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Basic Qualifications
 </li>
 <li>
 1-2 years of experience as a Real-Time Analyst or in a Workforce Management role.
 
 
 </li>
 </ul>
 Preferably from in an inbound sales environment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Preventing Productivity Leakeages in real time
 </li>
 <li>
 Real &ndash; Time communication/Updates with all Stakeholders
 </li>
 <li>
 Ensuring Schedule Adherence, Maintaining Overall Attendance for all Department
 </li>
 <li>
 Performance Reporting
 </li>
 <li>
 Real-Time Monitoring
 </li>
 <li>
 Intraday Adjustments &amp; Reporting
 </li>
 <li>
 Tool &amp; System Monitoring:
 </li>
 <li>
 Communication &amp; Alerts
 </li>
 <li>
 Provide real-time alerts for performance deviations and downtime
 </li>
 <li>
 Coordinate with IT or support teams to report and track system outages or agent issues affecting performance
 </li>
 <li>
 Schedule adherence and manage intraday staffing
 </li>
 <li>
 Monitor real-time queue performance, agent adherence, and contact center KPIs (e.g., Service Level, ASA, AHT, occupancy, shrinkage)
 </li>
 <li>
 Generating Incident Notification to All Stakeholders during Downtime
 </li>
 <li>
 EOD Reporting
 </li>
 <li>
 Extensive Data Analysis &amp; reporting
 </li>
 </ul>
</div>

Real Time Analyst, WFM

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Job Title: Production Planning Analyst 
 
**Elevate Amazon's Fulfillment Network with Strategic Workforce Planning** 
 
We're seeking a dynamic data-driven professional to transform how we optimize staffing and operational efficiency across our Fulfillment Centers. In this pivotal role, you'll leverage advanced analytics to design innovative workforce strategies that directly impact customer experience and operational excellence. 
 
**A Day in the Life** 
 
Your day will be a blend of data exploration, collaborative problem-solving, and strategic planning. You'll dive into complex datasets, develop staffing models, and engage with cross-functional teams to create dynamic workforce solutions. Expect to balance deep analytical work with collaborative discussions that shape our operational strategies. 
 
**About the Team** 
 
Our Global Finance Solutions team is a collaborative, forward-thinking group dedicated to driving operational excellence. We're passionate about using data to create meaningful improvements in how we serve our customers. Our team values innovative thinking, continuous learning, and the ability to translate complex insights into actionable strategies. 
 
**Key Job Responsibilities** 
 
<ul><li>Develop comprehensive staffing plans and shift structures for Fulfillment Centers and delivery stations using advanced analytical techniques</li><li>Collaborate with operations, HR, finance, and supply chain teams to create integrated workforce planning strategies</li><li>Analyze complex datasets to identify trends, optimize labor allocation, and recommend strategic improvements</li><li>Create detailed reports and presentations to communicate insights to senior leadership</li><li>Support network-level strategic decision-making through robust data analysis and recommendations</li></ul> 
**Basic Qualifications** 
 
<ul><li>Bachelor's degree in Business, Analytics, Operations Research, or related field</li><li>Strong proficiency in statistical analysis and data visualization tools</li><li>Advanced spreadsheet and database skills</li><li>Demonstrated ability to work effectively in a collaborative, fast-paced environment</li><li>Excellent communication and presentation skills</li></ul> 
**Preferred Qualifications** 
 
<ul><li>Master's degree in Business Analytics, Operations Management, or related field</li><li>Experience with workforce planning or operations optimization</li><li>Advanced statistical modeling and predictive analytics skills</li><li>Knowledge of supply chain and logistics principles</li><li>Certification in data analysis or business intelligence tools</li></ul> 
Key job responsibilities 
Job Title: Business Operations Analyst - Finance and Supply Chain 
 
**Elevator Pitch:** 
Transform complex business challenges into strategic solutions that drive operational excellence across our global network. In this pivotal role, you'll leverage data-driven insights to optimize production planning, minimize costs, and create innovative strategies that directly impact our organization's bottom line and future growth. 
 
**A Day in the Life:** 
Your day will be a dynamic blend of analytical deep-diving and collaborative problem-solving. You'll navigate through intricate data landscapes, translating statistical models into actionable business recommendations, and engaging with cross-functional teams to drive meaningful operational improvements. 
 
**About the Team:** 
We are a collaborative and forward-thinking group dedicated to continuous improvement and strategic innovation. Our team thrives on solving complex operational challenges, leveraging cutting-edge analytical techniques to support business growth and efficiency across multiple networks and regions. 
 
**Key Job Responsibilities:** 
<ul><li>Conduct comprehensive trend analysis and statistical modeling to generate predictive insights for business decision-making</li><li>Develop and implement operational plans that optimize cost structures and service delivery</li><li>Design and execute detailed forecasting models to support strategic planning initiatives</li><li>Communicate complex analytical findings to senior leadership through clear, compelling presentations</li><li>Collaborate with cross-functional teams to standardize processes and drive continuous improvement</li></ul> 
**Basic Qualifications:** 
<ul><li>Bachelor's degree in Business Administration, Operations Management, Statistics, or related field</li><li>Proficiency in advanced statistical analysis and modeling techniques</li><li>Strong analytical and problem-solving capabilities</li><li>Advanced spreadsheet and data visualization skills</li><li>Demonstrated ability to translate complex data into strategic recommendations</li></ul> 
**Preferred Qualifications:** 
<ul><li>Master's degree in Business Analytics, Operations Research, or related discipline</li><li>Experience with supply chain optimization methodologies</li><li>Advanced certification in business analytics or operations management</li><li>Expertise in enterprise resource planning (ERP) systems</li><li>Multilingual communication skills</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree in Finance, Accounting, Business, Engineering, or a related field</li><li>Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients</li><li>Knowledge of Excel at an advanced level</li><li>Experience in a customer-focused field or business</li><li>Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and debugging technical systems</li><li>Experience in applying statistical models for large-scale application and building automated analytical systems</li><li>Knowledge of statistics or other analytical techniques</li><li>Experience comfort with ambiguity</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience with SQL, programming and Excel VBA</li><li>Experience in understanding performance metrics and developing them to measure progress against key performance indicators</li><li>Experience with operations/supply chain</li><li>Experience in quantitative role (engineering, process re-engineering, quality assurance), or experience applying key financial performance indicators (KPIs) to analyses</li><li>Master's degree or above in business, engineering, statistics, computer science, mathematics or related field</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Sr Production Planning Analyst, GFS - Production Planning Team

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Job Title: Production Planning Analyst 
 
**Elevate Amazon's Fulfillment Network with Strategic Workforce Planning** 
 
We're seeking a dynamic data-driven professional to transform how we optimize staffing and operational efficiency across our Fulfillment Centers. In this pivotal role, you'll leverage advanced analytics to design innovative workforce strategies that directly impact customer experience and operational excellence. 
 
**A Day in the Life** 
 
Your day will be a blend of data exploration, collaborative problem-solving, and strategic planning. You'll dive into complex datasets, develop staffing models, and engage with cross-functional teams to create dynamic workforce solutions. Expect to balance deep analytical work with collaborative discussions that shape our operational strategies. 
 
**About the Team** 
 
Our Global Finance Solutions team is a collaborative, forward-thinking group dedicated to driving operational excellence. We're passionate about using data to create meaningful improvements in how we serve our customers. Our team values innovative thinking, continuous learning, and the ability to translate complex insights into actionable strategies. 
 
**Key Job Responsibilities** 
 
<ul><li>Develop comprehensive staffing plans and shift structures for Fulfillment Centers and delivery stations using advanced analytical techniques</li><li>Collaborate with operations, HR, finance, and supply chain teams to create integrated workforce planning strategies</li><li>Analyze complex datasets to identify trends, optimize labor allocation, and recommend strategic improvements</li><li>Create detailed reports and presentations to communicate insights to senior leadership</li><li>Support network-level strategic decision-making through robust data analysis and recommendations</li></ul> 
**Basic Qualifications** 
 
<ul><li>Bachelor's degree in Business, Analytics, Operations Research, or related field</li><li>Strong proficiency in statistical analysis and data visualization tools</li><li>Advanced spreadsheet and database skills</li><li>Demonstrated ability to work effectively in a collaborative, fast-paced environment</li><li>Excellent communication and presentation skills</li></ul> 
**Preferred Qualifications** 
 
<ul><li>Master's degree in Business Analytics, Operations Management, or related field</li><li>Experience with workforce planning or operations optimization</li><li>Advanced statistical modeling and predictive analytics skills</li><li>Knowledge of supply chain and logistics principles</li><li>Certification in data analysis or business intelligence tools</li></ul> 
Key job responsibilities 
Job Title: Business Operations Analyst - Supply Chain Network Planning 
 
**Elevator Pitch:** 
Transform complex supply chain challenges into strategic solutions that drive operational excellence. In this pivotal role, you'll leverage data-driven insights to optimize network planning, reduce costs, and create innovative strategies that directly impact our global business performance. 
 
**A Day in the Life:** 
Your day will be a dynamic blend of analytical problem-solving and collaborative strategic planning. You'll dive deep into data trends, develop comprehensive operational models, and translate complex statistical analyses into actionable business recommendations that drive meaningful organizational impact. 
 
**About the Team:** 
We are a collaborative and forward-thinking team dedicated to transforming supply chain operations through intelligent planning and innovative approaches. Our group is committed to continuous improvement, leveraging cutting-edge analytical techniques to solve complex business challenges and create sustainable operational strategies. 
 
**Key Job Responsibilities:** 
<ul><li>Develop comprehensive operational plans using advanced trend analysis and statistical modeling to support strategic decision-making</li><li>Conduct in-depth root cause analyses to identify and implement process improvements across network operations</li><li>Create detailed forecasting models that optimize staffing, costs, and service delivery</li><li>Communicate complex analytical insights to senior leadership through compelling verbal and written presentations</li><li>Collaborate on global operational initiatives to support evolving business requirements</li></ul> 
**Basic Qualifications:** 
<ul><li>Bachelor's degree in Business, Operations Management, Statistics, or related quantitative field</li><li>Proficiency in statistical analysis and modeling techniques</li><li>Strong analytical and problem-solving capabilities</li><li>Advanced spreadsheet and data visualization skills</li><li>Demonstrated ability to translate complex data into strategic insights</li></ul> 
**Preferred Qualifications:** 
<ul><li>Master's degree in Business Analytics, Operations Research, or related field</li><li>Experience with supply chain optimization methodologies</li><li>Advanced statistical software expertise</li><li>Knowledge of enterprise resource planning systems</li><li>Background in global network planning or logistics operations</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree in Finance, Accounting, Business, Engineering, or a related field</li><li>Experience coordinating between technical teams, peers and business stakeholders</li><li>Knowledge of Excel at an advanced level</li><li>Experience in a customer-focused field or business</li><li>Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and debugging technical systems</li><li>Experience in applying statistical models for large-scale application and building automated analytical systems</li><li>Knowledge of statistics or other analytical techniques</li><li>Experience comfort with ambiguity</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Knowledge of SQL and VBA</li><li>Experience in understanding performance metrics and developing them to measure progress against key performance indicators</li><li>Experience in quantitative role (engineering, process re-engineering, quality assurance), or experience in tax, finance or a related analytical field</li><li>Master's degree or above in business, engineering, statistics, computer science, mathematics or related field</li><li>Experience with operations/supply chain</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Production Planning Analyst, GFS Production Planning Team

Candidzone

Job Title: Workforce Planning SpecialistLocation: Qatar Employment Type: Full-Time*Key Responsibilities:*Organizational Design &amp; Structure:Job Description ManagementWorkforce Planning Support:.Governance &amp; Compliance:Reporting &amp; Analytics:Budget Planning &amp; Reporting:Qualifications &amp; Experience:Educational Background: Bachelor's degree in Business Administration, Human Resources, or Organizational Development.Experience: 3&ndash;5 years of relevant experience in organizational structure, workforce planning, or HR analytics.Additional Requirements: Must hold a valid Qatar ID.Apply Now:*Interested candidates, please share your CV via WhatsApp to: +974 3066 2111*Job Types: Full-time, Permanent

Hiring for Workforce Planning Specialist

Americor

<div>We are seeking a highly skilled and experienced Principal Workforce Management (WFM) Analyst to join our team. The ideal candidate will be a strategic thinker with a deep understanding of contact center operations, forecasting, scheduling, and real-time management. This role is crucial for optimizing our workforce to meet service level agreements (SLAs), improve efficiency, and enhance the overall customer experience. The Senior WFM Analyst will be responsible for leading complex analysis, providing strategic insights to leadership, and working harmoniously with the Workforce Operations Manager.<h4 class="jobSectionHeader">
JOB RESPONSIBILITIES</h4> 
Forecasting &amp; Planning:<ul><li>
Develop and maintain accurate long-term and short-term forecasts for contact volumes, handle times, and staffing requirements across multiple channels (e.g., phone, chat, email, social media).</li><li>
Analyze historical data, market trends, and business initiatives to predict future workload and staffing needs.</li><li>
Collaborate with operational leaders to align forecasts with business goals and operational strategies.</li></ul>
Scheduling &amp; Optimization:<ul><li>
Create and manage optimized schedules for a large workforce to ensure adequate coverage and adherence to service level targets.</li><li>
Utilize WFM software to schedule shifts, breaks, and training sessions efficiently.</li><li>
Conduct &quot;what-if&quot; analysis to evaluate the impact of different scheduling scenarios on key performance indicators (KPIs).</li></ul> 
Real-Time Management:<ul><li>
Monitor real-time performance of contact center agents and queues, identifying and addressing any deviations from the plan.</li><li>
Proactively manage intraday adjustments to staffing, including approving overtime or voluntary time off, to meet service level targets.</li><li>
Communicate effectively with contact center supervisors and managers to address immediate staffing needs and operational challenges.</li></ul> 
Analysis &amp; Reporting:<ul><li>
Generate and present detailed reports on key WFM metrics, including adherence, occupancy, service levels, and forecast accuracy.</li><li>
Conduct deep-dive analysis to identify root causes of performance issues and recommend actionable solutions.</li><li>
Translate complex data into clear, concise, and compelling insights for senior leadership and stakeholders.</li></ul>
Strategic &amp; Leadership Duties:<ul><li>
Serve as a subject matter expert for all WFM-related inquiries and initiatives.</li><li>
Lead or participate in cross-functional projects aimed at improving operational efficiency and optimizing WFM processes.</li><li>
Mentor and provide guidance to junior WFM analysts, fostering their professional growth and development.</li><li>
Stay abreast of industry best practices, new technologies, and WFM trends to continuously improve our capabilities.</li></ul><h4 class="jobSectionHeader">
REQUIREMENTS</h4><ul><li>
Demonstrated expertise in forecasting, scheduling, and real-time management principles.</li><li>
Advanced proficiency with WFM software suites, preferably Calabrio</li><li>
Exceptional analytical and problem-solving skills, with the ability to work with large datasets.</li><li>
Advanced skills in Microsoft Excel (e.g., pivot tables, VLOOKUP, complex formulas).</li><li>
Strong communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.</li><li>
Proven ability to work independently and as part of a team in a fast-paced, dynamic environment.</li><li>
Must reside in the US and have authorization to work in the United States as specified by the USCIS Form I-9</li></ul><h4 class="jobSectionHeader">
EDUCATION &amp; EXPERIENCE</h4><ul><li>
Bachelor&rsquo;s degree preferred, but not required.</li><li>
Minimum 5-7 years of experience in Workforce Management within a high-volume contact center environment.</li><li>
Experience with business intelligence tools (e.g., Tableau, Power BI).</li><li>
Experience with multi-channel and/or global contact center operations.</li><li>
Experience with Five9 Call Center or other automated dialer software preferred.</li><li>
Certification in a relevant field (e.g., Six Sigma, Lean) preferred.</li><li>
Knowledge of SQL or other database query languages is a plus.</li></ul> 
Compensation: $85,000-$100,000 annually, depending on experience. 
Work Location: Remote 
This job description does not include every duty or responsibility. This is just a general description and is subject to change at the supervisor's discretion.
This is not a contract of employment. Everyone is responsible for reading and complying with all duties, requirements, and responsibilities contained herein, and any subsequent revisions.
Americor is an Equal Opportunity Employer; we prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 
#LI-JR1
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Principal Workforce Management Analyst

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