workforce planning analyst

Fidium

Major Duties Classification: Exempt / Non-Bargaining Position may be located remote. #LI-Remote Fidium is where next-generation fiber meets next-level opportunity. With a vision to be America&rsquo;s favorite fiber internet and network services provider, we deliver lightning-fast and reliable connections to families, businesses, and communities. Backed by one of the nation&rsquo;s top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement&mdash;empowering every team member to make a meaningful impact. The analyst will oversee contractor invoice controls, identify operational and financial improvement opportunities, develop and maintain workforce management models, and produce a variety of field operations and customer care performance reports. The role also supports monthly operational and financial review processes for Field Operations and Customer Care leadership. Responsibilities Contractor Invoice Controls &ndash; Field Operations &amp; Customer Care Review, validate, and approve contractor invoices to ensure accuracy, compliance with contractual terms, and alignment with operational agreements Streamline invoice coding and end?to?end invoice processing to improve efficiency and reduce errors Develop, maintain, and enhance invoice tracking and accrual processes to ensure timely and accurate financial reporting Partner with Finance and Procurement to resolve invoice discrepancies, improve controls, and continuously optimize invoice workflows Workforce Management &amp; Planning &ndash; Field Operations &amp; Customer Care Maintain and enhance workforce planning models to forecast labor needs based on volume, geography, service type, and operational demand Analyze productivity, utilization, and capacity metrics and recommend staffing and resourcing adjustments to meet service and cost targets Support scheduling optimization and labor cost management initiatives to improve operational efficiency Provide back up to Customer Care WFM Operating Performance Reporting &ndash; Field Operations &amp; Customer Care Develop, maintain, and distribute recurring and ad hoc performance reports for Field Operations and Customer Care Headcount analysis for Customer Care and detailed analysis for Field Operations Translate operational data into actionable insights and recommendations to support continuous improvement initiatives Automate reporting and analytics processes using tools such as Excel, Tableau, or similar platforms Prepare and present key findings, trends, and performance insights to senior leadership as part of monthly and ongoing operating reviews Qualifications Bachelor&rsquo;s degree in Business, Finance, Operations, or related field. 5+ years of experience in operations analysis, workforce planning, or financial controls. Strong analytical and problem-solving skills. Proven track record delivering complex data and analytic projects that support monthly operating reviews and drive improvements in operational performance and customer experience. Proficiency in Excel and data visualization tools (Tableau, Power BI etc.). Experience with contractor management and field service operations preferred. Ability to influence decision-making through data-driven insights and executive-ready communications Preferred Skills: Familiarity with ERP systems and invoice processing platforms. Knowledge of telecommunications or utility industry operations. Ability to work cross-functionally and communicate effectively with field teams and corporate stakeholders. Benefits Offered We are proud to offer a comprehensive and competitive benefits package: 401(k) matching Medical, Rx, Dental and Vision insurance Disability insurance Flexible spending account Health savings account Life insurance Tuition reimbursement Paid vacation and personal days Paid holidays Employee Assistance Program Annual bonus program to eligible employee's based upon organization performance Salary Pay range (commensurate with skills and experience): $85,000 - $95,000 Annual Salary Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law. Work Location: Remote

Operations & Workforce Planning Analyst

Navia Benefit Solutions, Inc.

<div>
 
 
 
 
 This is a remote position working 8:30a-5:30p&nbsp;PST, 9:30a-6:30p MST, 10:30a-7:30p CST, 11:30a-8:30p EST
 
 
 This position pays $50,000-$65,000 Annually
 
 
 
 
 
 &nbsp;
 
 
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 
 Navia Benefit Solutions is a national third-party administrator specializing in FSAs, HSAs, HRAs, COBRA, commuter, and lifestyle benefits. With over 30 years of experience, Navia delivers a simple and amazing benefits experience through innovative technology, U.S.-based support, and a people-first culture.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 Position Summary
 
 
 
 
 
 
 
 
 
 
 The Workforce Analyst is responsible for delivering data-driven insights that improve staffing efficiency and customer experience. This role supports forecasting, scheduling, intraday management, and performance analytics for Navia&rsquo;s contact center operations. Using Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel, the analyst ensures service levels are achieved while optimizing resource utilization.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 Essential Functions
 
 
 
 
 &nbsp;
 <ul>
 <li>
 
 
 
 
 
 
 Forecasting &amp; Capacity Planning:
 
 
 
 
 
 
 Build and maintain accurate short-term and long-term forecasts for inbound calls, emails, and chats using Calabrio ONE and Amazon Connect data. Identify trends, seasonality, and marketing impacts to ensure staffing alignment with service goals and operational budgets.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Scheduling &amp; Resource Optimization:
 
 
 
 
 
 
 Design and manage agent schedules in Calabrio to balance coverage, cost efficiency, and employee engagement. Account for shrinkage, PTO, training, and offline activities while maintaining optimal service levels across all queues.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Intraday Management &amp; Real-Time Monitoring:
 
 
 
 
 
 
 Monitor queue performance, adherence, and staffing in real time. Proactively recommend and implement adjustments (overtime, voluntary time off, skill reassignments, or break/lunch optimization) to recover or maintain SLAs during unplanned volume fluctuations.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Performance Reporting &amp; Analytics:
 
 
 
 
 
 
 Analysis of Power BI dashboards and Excel-based reports that visualize operational performance, including AHT, occupancy, service levels, and forecast variance. Present findings and insights to leadership to drive data-informed decisions.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Data Analysis &amp; Continuous Improvement:
 
 
 
 
 
 
 Combine data from Amazon Connect, and Calabrio to identify root causes of performance gaps, contact drivers, and improvement opportunities. Partner with cross-functional teams to implement process changes and measure impact.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 System Administration &amp; Data Integrity:
 
 
 
 
 
 
 Maintain accurate configuration and data mapping across workforce management systems. Ensure that queue structures, agent skills, and scheduling groups remain aligned with operational changes and business objectives.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Communication &amp; Stakeholder Collaboration:
 
 
 
 
 
 
 Partner with Operations, Training, HR, and IT to ensure workforce plans support both business priorities and employee experience. Translate technical analyses into clear insights for non-technical audiences.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Operational Readiness &amp; Peak Planning:
 
 
 
 
 
 
 Support seasonal and campaign-based staffing strategies through &ldquo;what-if&rdquo; modeling, historical trend analysis, and scenario planning. Provide recommendations to leadership on overtime, hiring, or cross-training requirements.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Reporting Standardization &amp; Documentation:
 
 
 
 
 
 
 Develop and maintain SOPs, templates, and data definitions for all workforce management processes to ensure accuracy, repeatability, and cross-team knowledge transfer.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Continuous Learning &amp; Innovation:
 
 
 
 
 
 
 Stay current on emerging WFM, AI, and analytics technologies to enhance forecasting accuracy, improve real-time management, and automate manual reporting processes.
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 
 
 
 
 Required:
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 3&ndash;5 years of experience in Workforce Management, Forecasting, Scheduling, or Contact Center Analytics.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Proficiency with Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel (pivot tables, formulas, visualizations).
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Strong analytical and problem-solving skills with attention to detail and data accuracy.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Proven ability to communicate technical findings clearly to both leadership and frontline teams.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Solid understanding of contact center metrics (AHT, SLA, occupancy, adherence, shrinkage).
 
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 Preferred:
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 Experience in benefits administration or healthcare service environments.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Knowledge of Erlang C, capacity planning, and shrinkage modeling.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Familiarity with Power BI DAX/Power Query or SQL for data transformation.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Associate&rsquo;s or Bachelor&rsquo;s degree in Business, Analytics, Math, or related field.
 
 
 
 
 
 
 </li>
 </ul>
 &nbsp;
 
 
 
 
 Why Join Navia?
 
 
 
 
 &nbsp;
 <ul>
 <li>
 
 
 
 
 
 
 Collaborative, data-driven culture focused on people, process, and technology.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Opportunity to help shape workforce strategy in a growing organization.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 100% remote position within the U.S.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Competitive pay and comprehensive benefits package.
 
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 Navia Offers:
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Health Insurance
 
 
 
 
 </li>
 <li>
 
 
 
 
 Dental &amp; Vision Benefits
 
 
 
 
 </li>
 <li>
 
 
 
 
 Education Reimbursement
 
 
 
 
 </li>
 <li>
 
 
 
 
 401K with employer contribution
 
 
 
 
 </li>
 <li>
 
 
 
 
 Employee Assistance Program
 
 
 
 
 </li>
 <li>
 
 
 
 
 Paid Time Off
 
 
 
 
 
 
 </li>
 </ul>
 &nbsp;
</div>

Workforce Analyst

Navia Benefit Solutions

<div><div><div><div><div><div>This is a remote position working 8:30a-5:30p PST, 9:30a-6:30p MST, 10:30a-7:30p CST, 11:30a-8:30p EST 
 
This position pays $50,000-$65,000 Annually</div></div><div><h3 class="jobSectionHeader"> 
About the Company</h3></div> 
</div> 
Navia Benefit Solutions is a national third-party administrator specializing in FSAs, HSAs, HRAs, COBRA, commuter, and lifestyle benefits. With over 30 years of experience, Navia delivers a simple and amazing benefits experience through innovative technology, U.S.-based support, and a people-first culture.</div></div><div></div><div><div><h3 class="jobSectionHeader"> 
Position Summary</h3></div><div><div> 
The Workforce Analyst is responsible for delivering data-driven insights that improve staffing efficiency and customer experience. This role supports forecasting, scheduling, intraday management, and performance analytics for Navia&rsquo;s contact center operations. Using Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel, the analyst ensures service levels are achieved while optimizing resource utilization.</div></div><div><h3 class="jobSectionHeader"> 
Essential Functions</h3></div> 
</div>
<ul><li>
Forecasting &amp; Capacity Planning: 
Build and maintain accurate short-term and long-term forecasts for inbound calls, emails, and chats using Calabrio ONE and Amazon Connect data. Identify trends, seasonality, and marketing impacts to ensure staffing alignment with service goals and operational budgets.</li><li>
Scheduling &amp; Resource Optimization: 
Design and manage agent schedules in Calabrio to balance coverage, cost efficiency, and employee engagement. Account for shrinkage, PTO, training, and offline activities while maintaining optimal service levels across all queues.</li><li>
Intraday Management &amp; Real-Time Monitoring: 
Monitor queue performance, adherence, and staffing in real time. Proactively recommend and implement adjustments (overtime, voluntary time off, skill reassignments, or break/lunch optimization) to recover or maintain SLAs during unplanned volume fluctuations.</li><li>
Performance Reporting &amp; Analytics: 
Analysis of Power BI dashboards and Excel-based reports that visualize operational performance, including AHT, occupancy, service levels, and forecast variance. Present findings and insights to leadership to drive data-informed decisions.</li><li>
Data Analysis &amp; Continuous Improvement: 
Combine data from Amazon Connect, and Calabrio to identify root causes of performance gaps, contact drivers, and improvement opportunities. Partner with cross-functional teams to implement process changes and measure impact.</li><li>
System Administration &amp; Data Integrity: 
Maintain accurate configuration and data mapping across workforce management systems. Ensure that queue structures, agent skills, and scheduling groups remain aligned with operational changes and business objectives.</li><li>
Communication &amp; Stakeholder Collaboration: 
Partner with Operations, Training, HR, and IT to ensure workforce plans support both business priorities and employee experience. Translate technical analyses into clear insights for non-technical audiences.</li><li>
Operational Readiness &amp; Peak Planning: 
Support seasonal and campaign-based staffing strategies through &ldquo;what-if&rdquo; modeling, historical trend analysis, and scenario planning. Provide recommendations to leadership on overtime, hiring, or cross-training requirements.</li><li>
Reporting Standardization &amp; Documentation: 
Develop and maintain SOPs, templates, and data definitions for all workforce management processes to ensure accuracy, repeatability, and cross-team knowledge transfer.</li><li>
Continuous Learning &amp; Innovation: 
Stay current on emerging WFM, AI, and analytics technologies to enhance forecasting accuracy, improve real-time management, and automate manual reporting processes.</li></ul><div></div><div><div><h3 class="jobSectionHeader"> 
Qualifications</h3></div></div> 

Required:<ul><li>
3&ndash;5 years of experience in Workforce Management, Forecasting, Scheduling, or Contact Center Analytics.</li><li>
Proficiency with Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel (pivot tables, formulas, visualizations).</li><li>
Strong analytical and problem-solving skills with attention to detail and data accuracy.</li><li>
Proven ability to communicate technical findings clearly to both leadership and frontline teams.</li><li>
Solid understanding of contact center metrics (AHT, SLA, occupancy, adherence, shrinkage).</li></ul> 

Preferred:<ul><li>
Experience in benefits administration or healthcare service environments.</li><li>
Knowledge of Erlang C, capacity planning, and shrinkage modeling.</li><li>
Familiarity with Power BI DAX/Power Query or SQL for data transformation.</li><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Business, Analytics, Math, or related field.</li></ul><div></div><div><div><h3 class="jobSectionHeader"> 
Why Join Navia?</h3></div> 
</div>
<ul><li>
Collaborative, data-driven culture focused on people, process, and technology.</li><li>
Opportunity to help shape workforce strategy in a growing organization.</li><li>
100% remote position within the U.S.</li><li>
Competitive pay and comprehensive benefits package.</li></ul> 

Navia Offers:<ul><li>
Health Insurance
</li><li>Dental &amp; Vision Benefits</li><li>
Education Reimbursement</li><li>
401K with employer contribution</li><li>
Employee Assistance Program</li><li>
Paid Time Off</li></ul> 
Please visit our career page and apply directly: www.naviabenefits.com/workatnavia
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.
47srT8cSCY</div>

Somatus

<div>Overview:<div> 
As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.</div><div> 
</div><div>It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?</div><div></div><div> 
Showing Up Somatus Strong</div><div>
We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:</div><ul><li>
Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.</li><li>
Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.</li><li>
Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients&rsquo; lives or our partners&rsquo; best interests.</li><li>
Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.</li><li>
Tenacity: We see challenges as opportunities for growth and improvement &mdash; especially when new solutions will make a difference for our patients and partners.</li></ul><div></div><div> 
Showing Up for You</div><div>
We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:</div><ul><li>
Subsidized, personal healthcare coverage (medical, dental vision)
</li><li>Professional Development, CEU, and Tuition Reimbursement</li><li>
Curated Wellness Benefits supporting teammates physical and mental well-being</li><li>
Community engagement opportunities
</li><li>And more!</li></ul><div></div><div> 
The Operations Analyst, Workforce Management &amp; Planning (&ldquo;WFM Analyst&rdquo;) will contribute to a culture of continual operational monitoring, evaluation, and action. The role will report to the Sr. Manager, Operations Planning, Performance, &amp; Workforce Management. The WFM Analyst will support various operational priorities to drive improvements to financial targets, client-facing goals, and operational efficiency metrics.</div> 
<div></div>
Responsibilities:<div></div><div> 
<ul><li>
Maintain capacity projections and staffing/caseload model</li><li>
Ensure accuracy of staffing reports</li><li>
Monitor operational KPIs (e.g., enrollment, show rates, appointment booking windows, enrolled case churn, touched cases and outreach per hour) to identify potential issues and propose solutions to improve trendsSupport operations performance monitoring processes</li><li>
Develop reports for operational standup meetings</li><li>
Review/monitor various reports; share output with relevant stakeholders and raise any data/output concerns with relevant partners</li><li>
Support operational process changes</li></ul></div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>
Qualifications:
<div>
Required</div><div><ul><li><div>
Associate&rsquo;s Degree or Bachelor&rsquo;s Degree</div></li><li><div>
3+ years experience working in complex business requiring collaboration with teammates from various functional areas</div></li><li><div>
3+ years experience of analyzing operational or financial data</div></li><li><div>
3+ years experience making recommendations based on data and supporting implementation</div></li><li><div>
Intermediate proficiency with Microsoft Excel</div></li><li><div>
Highly organized and attentive to detail</div></li></ul></div><div>
Preferred</div><ul><li><div>
Experience working in the healthcare industry</div></li></ul>
Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. https://somatus.com/careers/</div>

Operations Analyst, Workforce Management & Planning

Eaton

<div>Eaton&rsquo;s Corporate Sector division is currently seeking a Analyst - Workforce Analytics.
The expected annual salary range for this role is $71000 - $105000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
<div><div><div><h2 class="jobSectionHeader">What you&rsquo;ll do:
</h2></div><div><div>Eaton&rsquo;s Corporate Sector is currently seeking an Analyst - Workforce Analytics to join our team. This position is eligible for a hybrid work set up if candidates lives within 50 miles of Beachwood, OH location, or remote work in the U.S. if not in the geographical area of Beachwood, OH.
 
Position Overview:
 
This role conducts data-driven analyses to support the strategic and operational goals of the human resources function and Eaton overall. The analyst will work with various stakeholders to understand their needs, identify key metrics, design and implement analytical solutions, and communicate insights and recommendations with regards to internal and external labor markets.
 
In this function you will:
 
<ul><li>Conduct labor market analyses across a global scope.
</li><li>Dive deep into internal and external workforce data to uncover trends and opportunities.
</li><li>Translate complex business challenges into technical solutions.
</li><li>Consult with stakeholders and present insights that drive action.
</li><li>Collaborate with our forward-thinking analytics team that values curiosity, agility, and innovation.
</li><li>Conduct labor market analyses, including external benchmarking, internal segmentation, and workforce planning.
</li><li>Analyze labor market trends in support of site-, division-, and company-level growth initiatives for global locations.
</li><li>Use various tools and techniques, such as descriptive statistics, inferential statistics, data visualization, etc.
</li><li>Collaborate and consult with various stakeholders to understand their business needs, challenges, and opportunities.
</li><li>Source, extract, compile and manipulate data to prepare for analysis.
</li><li>Design and maintain interactive dashboards and reports, leveraging custom syntax and DAX expressions to enable self-service analytics.
</li><li>Present insights through compelling visualizations and storytelling, enabling data-driven decisions across HR and leadership teams.
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader">Qualifications:
</h2></div><div><div>Required (Basic) Qualifications:
 
<ul><li>Bachelor&rsquo;s degree with a minimum of 3 years of relevant analytics experience within HR domain, or an advanced degree (Master&rsquo;s or PhD) with at least 6 months of relevant experience within HR domain.
</li><li>Must be able to work in the United States without corporate sponsorship now and within the future
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader">Skills:
</h2></div><div><div>Position Criteria:
 
<ul><li>Up to 10% travel required
</li><li>Proficient in using various analytical tools and software, such as Excel, Power BI, R, Python, SQL, etc.
</li><li>Strong analytical and problem-solving skills, with the ability to handle complex and/or large-scale data sets and navigate ambiguity.
</li><li>Excellent communication and presentation skills, with the ability to translate data into actionable insights and recommendations.
</li><li>Strong project management and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
</li><li>High level of attention to detail and accuracy.
</li><li>Team player with a positive attitude and a customer-oriented mindset.
</li><li>Exposure to labor market analytics is preferred.
</li></ul></div></div></div></div>All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates&rsquo; privacy rights and data security will be protected in accordance with applicable laws.
The application window for this position is anticipated to close on 4-17-2026. 
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. 
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. 
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. 
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. 
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.</div>

Analyst - Workforce Analytics

Dubai Careers - A Smart Dubai Initiative

<div>
 
 Job Description
 
 
 
 
 Strategy
 
 
 
 <ul>
 <li>
 Conduct benchmarking studies on recruitment activities, integrate best practices to enhance efficiency and alignment with strategic goals, and translate findings into analytical reports and improvement recommendations.
 
 
 </li>
 </ul>
 
 Operations
 
 
 
 <ul>
 <li>
 Prepare, review and update promotion and recruitment data, ensuring accuracy to support recruitment and workforce planning decisions.
 </li>
 <li>
 Support the organisation in creating effective recruitment strategies in terms of candidate attraction, recruitment and selection.
 </li>
 <li>
 Analyze turnover rates across job categories, document findings, and provide corrective actions to reduce attrition and strengthen retention.
 </li>
 <li>
 Implement internal and external recruitment plans according to policies and procedures.
 </li>
 <li>
 Support sectional teams in creating awareness among employees about the policies and regulations of human resources work and ensuring compliance and proper application of the HR policies and procedures.
 
 
 </li>
 </ul>
 
 Product / Process Improvement
 
 
 
 <ul>
 <li>
 Support the development of dashboards and reporting tools that measure KPIs and operational metrics in line with Authority policies.
 </li>
 <li>
 Train section employees on new analytical systems and methods, supporting adoption of advanced tools and continuous knowledge transfer.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's/ Master&rsquo;s degree in HR
 </li>
 <li>
 3+ Years pf experience in case of Master&rsquo;s degree (5+ years in case of Bachelor&rsquo;s degree) in relevant area
 </li>
 <li>
 Proficiency in core data analysis and reporting
 </li>
 <li>
 Skilled in employee performance management and evaluation
 </li>
 <li>
 Strong understanding of HR laws, regulations, and organizational policies
 </li>
 <li>
 Ability to conduct market research and benchmarking for HR practices
 </li>
 <li>
 Competence in policy analysis, formulation, and implementation
 </li>
 <li>
 Experience in succession planning and career path development
 </li>
 <li>
 Expertise in talent acquisition planning and execution processes
 </li>
 <li>
 Ability to design professional presentations and executive reports
 </li>
 <li>
 Knowledge of employment contract and offer management procedures
 </li>
 <li>
 Skilled in exit interview analysis and developing retention measures
 </li>
 <li>
 Experience in onboarding program design and employee experience management
 </li>
 <li>
 Strong talent strategy formulation and workforce planning capabilities
 </li>
 <li>
 Ability to assess and develop talent pools for organizational growth
 
 
 </li>
 </ul>
 
 Job Category
 
 
 
 Human Resources (Human Resources)
 
 
 
 Advertiser
 
 
 
 Roads and Transport Authority
 
 
 
 Department
 
 
 
 Human Resources &amp; Development
 
 
 
 Educational-level
 
 
 
 Bachelor
 
 
 
 Required Nationality
 
 
 
 All Nationalities (Priority for UAE National)
 
 
 
 Monthly Salary
 
 
 
 Unspecified
 
 
 
 Schedule-Time
 
 
 
 Full time
 
 
 
 Job Posting
 
 
 
 31/03/2026
 
 
 
 Unposting Date
 
 
 
 31/05/2026
</div>

Specialist - HR Business Affairs

Sphere Recruitment

<div>
 
 
 Position:
 
 Senior Officer, HR Data &amp; Analytics
 
 
 
 Department:
 
 MRE People and Culture
 
 
 
 Reporting to:
 
 Associate, HR Data &amp; Analytics
 
 
 
 
 
 Looking for a highly analytical and driven
 
 Senior Officer, HR Data &amp; Analytics
 
 to join People &amp; Culture department function and play a key role in shaping our
 
 people analytics and workforce planning strategy
 
 .
 
 
 
 
 
 In this role, you will transform complex HR data into meaningful insights that support strategic decision-making, enhance workforce efficiency, and strengthen organizational performance. You&rsquo;ll work across platforms like
 
 SAP SuccessFactors, Power BI, and SharePoint
 
 , delivering advanced dashboards, predictive analytics, and workforce simulations for senior leadership.
 
 
 
 
 
 
 What you&rsquo;ll be doing:
 
 
 <ul>
 <li>
 Lead the development of dynamic HR dashboards across recruitment, performance, payroll, and engagement
 </li>
 <li>
 Manage end-to-end HR data processes, ensuring accuracy, governance, and automation
 </li>
 <li>
 Build advanced Power BI models (DAX, Power Query) and interactive visualizations
 </li>
 <li>
 Drive workforce planning, forecasting, and budgeting analysis
 </li>
 <li>
 Identify automation opportunities and support HR digital transformation initiatives
 </li>
 <li>
 Partner with stakeholders to define KPIs and deliver impactful insights
 </li>
 </ul>
 
 
 
 
 
 What we&rsquo;re looking for:
 
 
 <ul>
 <li>
 3&ndash;6 years&rsquo; experience in HR analytics, business intelligence, or workforce planning
 </li>
 <li>
 Advanced expertise in Power BI and strong Excel skills
 </li>
 <li>
 Knowledge of SQL, Power Automate, and HR systems (e.g., SuccessFactors)
 </li>
 <li>
 Strong analytical thinking with the ability to translate data into business insights
 </li>
 <li>
 Excellent communication and stakeholder management skills
 </li>
 </ul>
 
 
 
 
 If you are passionate about
 
 data-driven HR, analytics, and digital transformation
 
 , and want to make a real impact in a forward-thinking organization, we&rsquo;d love to hear from you.
 
</div>

Human Resources Data Analyst

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