workforce planning analyst

UnitedHealthcare

<div>At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together 
The Workforce Planning Analyst will lead the design and hands-on development of enterprise-scale planning models supporting workforce planning, finance, sales, and operations. This role sits within a centralized planning team and plays a critical part in delivering scalable, high-performance solutions that enable data-driven decision-making across the business. 
This is a high-impact, execution-focused role with ownership of model design, build quality, and delivery outcomes. The ideal candidate is a proven Anaplan builder with experience delivering end-to-end implementations, who thrives in a structured environment and contributes to both solution delivery and team standards. 
Primary Responsibilities:<ul><li>
Support building and maintaining Anaplan models (modules, lists, and basic workflows)</li><li>
Help translate business needs into simple, structured solutions</li><li>
Assist in developing and updating models through iterative work cycles</li><li>
Support data validation, model accuracy, and basic performance improvements</li><li>
Work with finance and business teams (FP&amp;A, operations) to understand planning needs</li><li>
Assist with data integrations and data preparation from different sources</li><li>
Follow established modeling standards, documentation, and governance practices</li><li>
Participate in testing, reviews, and deployment support activities</li><li>
Leverage tools (including automation and AI where applicable) to improve efficiency and accuracy</li><li>
Independently owns model components or functional domains end-to-end</li><li>
Decomposes complex planning problems into scalable, maintainable solutions</li><li>
Ensures accuracy, performance, and long-term sustainability of models</li><li>
Builds trust with stakeholders through delivery, clarity, and reliability</li><li>
Supports onboarding, mentoring, and development of team standards and best practices</li></ul> 
***ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION*** 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:<ul><li>
1+ year of experience in workforce management (real time management, scheduling, and forecast &amp; planning)</li><li>
Experience in analytics, financial analysis, or data-focused roles</li><li>
Experience with FP&amp;A processes (budgeting, forecasting, financial modeling)</li><li>
Solid analytical skills with experience in structured logic, data modeling, and scalable solutions</li><li>
Working knowledge of SQL and/or BI tools (Power BI, Tableau)</li><li>
Proficiency in large dataset handling and advanced Excel</li></ul> 
Preferred Qualifications:<ul><li>
Anaplan Model Builder Certification (Level 2+)</li><li>
Training/certification support may be available for high-potential candidates</li><li>
Experience working in enterprise planning environments (multi-model ecosystems, CoE/governance structures)</li><li>
Experience in workforce planning, capacity planning, or headcount modeling at scale</li><li>
Familiarity with Agile delivery frameworks</li><li>
Exposure to Anaplan or similar planning tools</li><li>
Exposure to platforms such as Workday, SAP, Snowflake, or similar enterprise systems</li></ul> 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.</div>

Workforce Planning Analyst - San Juan, PR

TEEMA

<div>Senior Financial Analyst (Data &amp; Workforce Planning Focus)
We are seeking a highly analytical and business-minded Senior Financial Analyst to support strategic decision-making through advanced modeling, forecasting, and performance analysis. This role plays a critical part in translating complex financial and operational data into actionable insights that drive efficiency, planning, and growth.
In this position, you will develop and maintain sophisticated data models to forecast workload, staffing needs, and financial performance. You will analyze trends, volumes, and key performance indicators to guide operational decisions and support leadership with clear, data-driven recommendations. This role also partners cross-functionally to define KPIs, gather data, and enhance reporting capabilities across the organization.
Key Responsibilities:<ul><li>
Build and maintain complex financial and operational models</li><li>
Analyze trends, volumes, and performance metrics to support decision-making</li><li>
Conduct scenario planning and &ldquo;what-if&rdquo; analyses to drive process improvements</li><li>
Prepare financial reports, variance analyses, and month-end summaries</li><li>
Forecast staffing levels and salary budgets using workload models</li><li>
Collaborate with internal teams to define KPIs and collect performance data</li><li>
Present insights and recommendations to leadership</li><li>
Ensure documentation accuracy and compliance with internal standards</li><li>
Perform recurring and ad hoc analyses across weekly, monthly, and annual cycles</li></ul>
Qualifications:<ul><li>
Must be a US Citizen</li><li>
Bachelor&rsquo;s degree in Finance, Accounting, or related field</li><li>
5+ years of experience in financial analysis, data modeling, and forecasting</li><li>
Advanced Excel skills; proficient in Word and PowerPoint</li><li>
Strong experience building reports and delivering presentations</li></ul>
Preferred:<ul><li>
6+ years in financial analysis roles</li><li>
Experience with PeopleSoft, nVision, and Query tools</li><li>
Ability to manage large data sets and high-volume reporting environments</li></ul>
This is an excellent opportunity for a data-driven finance professional who thrives in a collaborative environment and enjoys turning complex data into strategic impact.
#Workwolf</div>

Senior Financial Analyst (Data & Workforce Planning Focus)

Momentum Solutions Egypt

<div>
 
 About Momentum Solutions Egypt
 
 
 
 Momentum Solutions Egypt is a dynamic office located in Heliopolis, Egypt. We deliver top-tier customer care and, sales support for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale - supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.
 
 
 
 Position Overview
 
 
 
 We are looking for a proactive Workforce Management Analyst (WFM) to join our
 
 Service Department
 
 . This role combines strategic forecasting and scheduling with live queue monitoring to ensure optimal agent performance and consistent service levels. If you're detail-oriented, data-driven, and thrive in fast-paced environments, this could be the perfect opportunity for you.
 
 
 
 What You'll Be Doing:
 
 
 
 <ul>
 <li>
 
 Forecasting &amp; Analysis
 
 : Utilize historical and live data from Twilio (calls) and Quiq (chats) to forecast contact volumes and agent demand across five service teams. Ensure optimal staffing and resource allocation to meet operational goals.
 </li>
 <li>
 
 Headcount &amp; Financial Planning:
 
 Manage headcount planning in coordination with Operations and HR to balance productivity, payroll budgets, and resource allocation. Support payroll and bonus forecasting by tracking staffing costs, incentive eligibility, and performance-based payouts.
 </li>
 <li>
 
 Scheduling &amp; Resource Allocation:
 
 Develop and maintain flexible schedules for all service teams based on forecasted volumes and operational needs. Account for shrinkage, absenteeism, and peak hours to ensure adequate coverage.
 </li>
 <li>
 
 Intraday Management
 
 : Monitor real-time performance and make on-the-fly adjustments to address spikes in demand or low coverage. Communicate proactively with leads to optimize occupancy and response times.
 </li>
 <li>
 
 Performance &amp; KPI Ownership
 
 : Monitor and drive key performance indicators such as service level, answer rate, abandonment rate, adherence, and forecast accuracy. Collaborate with Team Leads to identify trends and implement improvement strategies.
 </li>
 <li>
 
 Collaboration &amp; Reporting:
 
 Partner with Operations, RTAs, and BPOs to align workforce planning with business goals. Provide weekly and monthly reports on staffing, cost performance, payroll accuracy, and forecast variances for all five teams.
 </li>
 <li>
 
 Bonus &amp; Incentive Management:
 
 Support the calculation, validation, and reporting of team bonuses. Ensure performance metrics are accurately reflected in incentive payouts and work with leadership to improve transparency and fairness in the process.
 
 
 </li>
 </ul>
 
 What You Bring:
 
 
 
 <ul>
 <li>
 
 2+ years of experience
 
 in Workforce Management within a service or contact center environment; exposure to the aviation or travel industry is an asset.
 </li>
 <li>
 Strong forecasting, analytical, and problem-solving skills, particularly in multi-team environments.
 </li>
 <li>
 Proven ability to manage payroll, bonus structures, and cost control for large teams.
 </li>
 <li>
 Excellent communication and organizational skills with attention to detail.
 </li>
 <li>
 Proactive and able to work independently in a fast-paced, high-volume environment.
 </li>
 <li>
 Proficient in Excel, Google Sheets, and WFM systems (e.g., NICE IEX, Verint, or equivalent).
 </li>
 <li>
 Experience collaborating with cross-functional stakeholders in Operations, Finance, and HR.
 </li>
 <li>
 Please note this is a full-time on-site position, in Heliopolis, Egypt.
 
 
 </li>
 </ul>
 
 Benefits of Working With Us:
 
 
 
 
 
 <ul>
 <li>
 Competitive Earnings: Benefit from an incentive-based compensation plan, allowing you to influence your earnings directly.
 </li>
 <li>
 Collaborative Team: Work with a supportive team dedicated to shared success.
 </li>
 <li>
 Growth Opportunities: Develop your career within a company that values commitment and innovation.
 
 
 </li>
 </ul>
 Explore FlightHub: https://corporate.flighthub.com/
 
 
 Explore Momentum: https://momentumegypt.com/careers
</div>

Workforce Management Analyst (WFM, Service Department)

City and County of San Francisco

<div>Company Description 
<ul><li>
Application Opening: 06/11/2026</li><li>
Application Filing Deadline: 06/26/2026</li><li>
Annual Salary: $137,098 - $166,530
</li><li>Recruitment ID: TEX-1244-162120 / RTF0162119-01148212
</li></ul>APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.
The duration of the appointment shall not exceed 36 months.
WHO ARE WE? 
San Francisco Public Utilities Commission (SFPUC) 
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area &ndash; 24 hours per day, 365 days per year.
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc
About the People Science Team
People Science team within Human Resource Services at the SFPUC strives to create a workplace with thriving, diverse, and engaged employees using innovative, behavioral science-based research and consulting to the SFPUC. 
Job Description 
Under direction, the Senior People Science Analyst performs professional work in analyzing, researching, and consulting functions related to competency modeling, employee engagement, people analytics, talent management consulting, workforce planning, and racial equity.
Essential Functions:
The essential duties include, but are not limited to the following:<ul><li>
Provide strategic research and best practice-based consultation to business leaders related to talent management strategies, organizational effectiveness initiatives, and human resources policies and practices.</li><li>
Lead complex projects, including project scoping, developing project plans, and communication plans, and managing external partnerships.</li><li>
Independently compile and analyze data using standard software programs such as Excel; create compelling data visualizations and actionable insights to support workforce, talent and organizational decision-making.</li><li>
Manage a portfolio of internal clients and lead the development of competency models (i.e., critical technical, behavioral, and leadership competencies required for successful performance) serving as team lead for competency-based talent management projects and related processes.</li><li>
Develop and improve talent management processes (e.g., recruitment and selection, performance management, career pathing, leadership development) to align with our competency framework and workforce needs.</li><li>
Conduct research and advanced data analysis to identify strategic actions and recommendations to support SFPUC&rsquo;s Racial Equity Action Plan, and other organizational priorities.</li><li>
Facilitate workshops and strategic discussion with business leaders and employees to support workforce planning, leadership development, organizational development, and team effectiveness initiatives.</li><li>
Design and develop survey instruments and interview protocols, assessments, and other data collection tools to gather data and information.</li><li>
Plan and create strategic content, resources, and communications (e.g., site pages, training guides, presentations, newsletters) tailored to diverse groups.</li><li>
Prepare and deliver executive-level, visually appealing reports and engaging presentations to communicate findings and recommendations, policies, and strategic insights to diverse, non-technical audiences.</li><li>
Identify and implement opportunities to improve team processes, operational efficiency, and service delivery.</li><li>
Direct the work and assist in the professional development of interns, junior team members, and cross-functional project contributors; providing coaching, guidance, and training.</li><li>
Demonstrated advanced experience utilizing and administering technology platforms, software applications, and digital tools such as Visier (people analytics), Quantum Workplace (engagement suite), Microsoft Office Suite, SharePoint (including site development), Survey Monkey, Adobe Illustrator or similar tools or technologies.</li></ul>
The 1244 Senior People Science Analyst will perform other related duties as assigned. 
Qualifications 
Minimum Qualifications:
Education:
Possession of a baccalaureate degree from an accredited college or university.
Experience:
Three (3) years of verifiable professional human resources experience, similar to 1241 Human Resources Analyst, in one or more of the following areas of activity: recruitment and selection; classification and compensation; employee and/or labor relations; benefits administration; human resources operations; diversity, equity, and inclusion; and personnel training.
Substitution:
Education Substitution - Additional qualifying work experience as a professional human resources analyst may be substituted for up to two years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year).
Experience Substitution - Completion of a 12-month human resources trainee program equivalent to the City and County of San Francisco's 1249 Human Resources Training Program may substitute for one (1) year of required professional experience.
Experience Substitution - Possession of a Juris Doctorate (J.D.) or Master's degree in Personnel Administration, Human Resources Management, Business Administration, Public Administration or Clinical/School/Industrial-Organizational Psychology may substitute for one (1) year of the required professional experience. MQs must reflect the class specification for those classes with set MQs.
One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.<ul><li>
Graduate degree in Industrial-Organizational Psychology, or other closely related field (e.g., Industrial Psychology, Organizational Behavior, Applied Social Psychology, Behavioral Psychology), Data Science, Data Analytics, Public Administration, or Business Administration.</li><li>
Experience and/or professional certifications in the areas of competency modeling, strategic workforce planning, employee experience/engagement, surveys and analytics, diversity, equity &amp; inclusion, and/or talent management consulting.</li><li>
Demonstrated experience in designing, evaluating, and improving human resources programs through the application of organizational research, employee and workforce data analysis, project management, and change management principles.</li><li>
Experience using technologies such as Visier, Quantum Workplace, SharePoint, Survey Monkey, and Adobe Illustrator or similar data visualization and survey platform tools.</li></ul>
Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at How to Verify Education Requirements | Department of Human Resources (sfdhr.org).
Note: Falsifying one&rsquo;s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. 
Additional Information 
Additional Information Regarding Employment with the City and County of San Francisco:<ul><li>
Information About The Hiring Process</li><li>
Conviction History</li><li>
Employee Benefits Overview</li><li>
Equal Employment Opportunity</li><li>
Disaster Service Worker</li><li>
ADA Accommodation</li><li>
Veterans Preference</li><li>
Right to Work</li><li>
Copies of Application Documents</li><li>
Diversity Statement</li></ul>
HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.<ul><li>
Select the &ldquo;Apply Now&rdquo; button and follow instructions on the screen</li></ul>
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Sari Mix at SMix@sfwater.org.<div></div>
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.</div>

Senior People Science Analyst – Human Resource Services – San Francisco Public Utilities Commission (1244)

Saint Mary's College

<div>
 
 
 Description
 
 
 
 
 
 
 The Financial Planning Analyst leads budgeting and forecasting activities for the College. While the position's primary focus is the College's operating budget, the Analyst works closely with managers of grants, capital projects, and restricted funds to support comprehensive financial planning across all College funds.
 
 
 The Financial Planning Analyst is responsible for maintaining the College's multi-year financial plan and, in collaboration with Institutional Research and Student Engagement, the College's net tuition forecasting model. The position partners closely with Human Resources and the Provost's Office to support staffing planning and ensure personnel costs are accurately reflected in the budget.
 
 
 As a key member of the Finance and Operations team, the Financial Planning Analyst provides strategic financial analysis, forecasting, and decision support to senior leadership and contributes to presentations and reporting for the Board of Trustees' Financial Stewardship Committee. The successful candidate will possess strong analytical skills, budgeting expertise, financial systems knowledge, and the ability to communicate complex financial information to a variety of audiences.
 
 
 
 
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Maintain and update the College's multi-year financial model to reflect changing assumptions, priorities, and institutional needs.
 </li>
 <li>
 Collaborate with the Office of Institutional Research and the Office of Student Engagement to maintain and enhance the College's net tuition forecasting model.
 </li>
 <li>
 Partner with Human Resources to maintain staffing plans and ensure budget projections accurately reflect approved staffing needs.
 </li>
 <li>
 Lead and oversee the College's annual budget development process.
 </li>
 <li>
 Chair the Budget Advisory Committee and participate in other committees and initiatives as assigned by the Vice President for Finance and Operations.
 </li>
 <li>
 Prepare and present major revenue and expense forecasts throughout the fiscal year, including variance analyses and recommendations for revenue enhancement and cost optimization.
 </li>
 <li>
 Support the Vice President and Controller in preparing financial reports, forecasts, and presentations for the Board of Trustees' Financial Stewardship Committee.
 </li>
 <li>
 Provide financial analysis and decision support to the Executive Team, including evaluating the financial viability of new initiatives and strategic investments.
 </li>
 <li>
 Serve as the functional lead for the College's budgeting and planning systems, including Oracle Enterprise Performance Management (EPM), Oracle Workforce Planning, and Oracle SmartView.
 </li>
 <li>
 Ensure data integrity, version control, testing, system enhancements, and ongoing optimization of budgeting and forecasting tools.
 </li>
 <li>
 Develop and maintain management reports, dashboards, and financial analytics to support informed decision-making.
 </li>
 <li>
 Collaborate with stakeholders across the College to promote sound financial planning and budgeting practices.
 </li>
 <li>
 Perform other duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Accounting, Finance, or a related field.
 </li>
 <li>
 Five to seven years of progressively responsible experience in budgeting, financial planning, accounting, or related financial management functions, including at least three years of direct budgeting and forecasting experience.
 </li>
 <li>
 Higher education budgeting and financial planning experience strongly preferred.
 </li>
 <li>
 Demonstrated expertise in financial analysis, forecasting, budgeting, and quantitative modeling.
 </li>
 <li>
 Excellent written, verbal, and presentation communication skills.
 </li>
 <li>
 Strong interpersonal skills with the ability to build collaborative relationships across all levels of the organization.
 </li>
 <li>
 Ability to communicate financial and technology concepts effectively to both technical and non-technical audiences.
 </li>
 <li>
 Experience presenting financial analyses and recommendations to executive leadership.
 </li>
 <li>
 Strong project management and organizational skills with the ability to work independently and manage multiple priorities.
 </li>
 <li>
 Demonstrated leadership, critical thinking, and problem-solving abilities.
 </li>
 <li>
 Advanced proficiency in Microsoft Office, particularly Excel, and experience leveraging AI-enabled productivity tools such as Microsoft Copilot.
 </li>
 <li>
 Experience implementing, integrating, managing, or supporting ERP and/or budgeting systems.
 </li>
 <li>
 Strong sense of ownership, accountability, and continuous process improvement.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Master of Business Administration (MBA), Master of Public Administration (MPA), Certified Public Accountant (CPA), Certified Financial Analyst (CFA), or related advanced credential.
 </li>
 <li>
 Exceptional time management and organizational skills.
 </li>
 <li>
 Experience with Oracle Cloud ERP.
 </li>
 <li>
 Experience with Oracle Cloud EPM Budgeting and Planning.
 </li>
 <li>
 Experience supporting financial planning and budgeting processes within a higher education environment.
 </li>
 </ul>
 
 
 
 
 
 Eligibility to Work
 
 
 
 Applicants must be legally authorized to work in the United States at the time of hire and must not require visa sponsorship from the College, either now or in the future.
 
 
 
 
 
 
 Schedule
 
 
 
 40 Hours per Week / 12 Months / Monday&ndash;Friday
 
</div>

Financial Planning Analyst

Sagility

<div><h2 class="jobSectionHeader">About Sagility</h2>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
</div></div></div></div></div></div></div></div></div></div></div></div></div></div>Job Profile Summary
 
The individual should understand the basis of forecasting and is responsible to deliver a capacity plan based on the forecast. As a part of the process, he/she is responsible for forecasting processing time, shrinkage, attrition, and/or other required metrics and input for the capacity management process by use of standard capacity planning tools and analysis. Translating that demand into necessary workforce supply for the long/medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. He/she will participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling, and emerging technologies. In addition, she/he will have accountability for supporting the design, development, and interpretation of workforce reports and dashboards including identifying key trends, opportunities, problem areas, and functional supervision of the Scheduling process for one or more accounts. He/she will be responsible for the capacity, staffing, and resource management of one or more accounts and is providing guidelines and directions for the WFM Scheduler in creating the schedule and reviewing the output of the scheduling process before being transferred to GWFM Real-Time Management team. All these tasks are performed in such a way that optimal utilization and occupancy of the workforce is realized and project KPI&rsquo;s can effectively be met.
<div><div><div><div><div><div><div>Job title:
</div></div></div></div></div></div></div>Assistant Manager-Planning
<div><div><div><div><div><div><div>Job Description:
</div></div></div></div></div></div></div>Education : Any Bachelor&rsquo;s degree or higher.
Experience :
<ul><li>5-6 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center.
</li><li>Experience with forecasting and multi-variant statistical techniques and modelling including linear regression, multi-variant regression, moving averages, etc.
</li><li>Experience with labor modelling (e.g., productivity modelling, task timing and task variance impacts).
</li></ul>Education : Any Bachelor's Degree.
Experience :
3-4 years of experience in workforce analytics, planning, forecasting, and/or workforce management with a large global call center.
 
Experience with forecasting and multi-variant statistical techniques and modelling including linear regression, multi-variant regression, moving averages, etc.
 
Experience with labor modelling (e.g., productivity modelling, task timing and task variance impacts).
Roles &amp; Responsibilities :
<ul><li>Serve as an Analyst on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning.
</li><li>Perform statistical analyses and forecasting techniques and glean critical insights and trends.
</li><li>Develops forecasts (13+ weeks through 52-week projections) of the number of interactions, processing time, waste, attrition, and/or other required metrics for the business segments within a given program as input for the capacity and resource plans.
</li><li>Establishing and updating the forecast, long-term capacity planning (+13 weeks), and production planning, in such a way that optimal utilization and occupancy for the project(s) can be realized and KPI targets of the Service Level Agreement can be met.
</li><li>Collecting, reviewing, and correcting data that can be used for regarding short-, medium- and long term forecasting of required metrics and inputs
</li><li>Administers the 52-week capacity, staffing, and resource plans to manage up and downscaling of labor and resources.
</li><li>Communicates directive guidelines for the WFM Schedulers to ensure schedules produced accurately cover demand forecast, while accounting for known constraints, planned events/holidays &amp; business objectives.
</li><li>Coordinates with recruiting and/or operations leadership on the timing &amp; quantity of new hire requisitions.
</li><li>Reporting the planning information to Operational Management and WFM Intraday Management Design reports, scorecards, dashboards, and ad hoc analyses that deliver workforce insights and KPIs.
</li><li>Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business.
</li><li>Effectively coach and mentor the team of planners and schedulers within your span.
</li></ul>Mandatory Skills :
<ul><li>Proven experience in the design, development, and implementation of strategic workforce planning with a very strong focus and ability to execute in a diverse/matrixed organizational environment.
</li><li>Highly developed project management skills and proven ability to deliver organizational projects within designated timelines.
</li></ul>Preferred Skills :
<ul><li>Solid understanding of WFM fundamentals.
</li><li>Strong Excel skills with preferred experience in or knowledge of third-party capacity planning tools.
</li><li>Strong quantitative, qualitative, analytical, presentation and communication skills that foster the communication of succinct, actionable insights, trends, and data.
</li><li>Ability to filter large amounts of complex data and research findings to identify interdependencies and meaningful patterns and trends.
</li></ul><div><div><div><div><div><div><div>Location:
</div></div></div></div></div></div></div>HyderabadIndia</div></div>

Assistant Manager-Planning

ECCO Gulf Majorel Qatar

<div>We are looking for a Senior Business Analyst to join our team and support data-driven decision-making and operational performance improvement.<h4 class="jobSectionHeader">
Key Responsibilities:</h4><ul><li>
Analyze operational data (calls, leads, AHT, SLA, conversion, productivity) to identify trends, gaps, and improvement opportunities.</li><li>
Provide actionable insights to improve performance, efficiency, and customer experience.</li><li>
Monitor key KPIs and conduct root cause analysis (RCA) for performance deviations.</li><li>
Design and maintain daily, weekly, and monthly performance reports.</li><li>
Build and manage automated dashboards using Excel and Power BI for real-time reporting.</li><li>
Ensure accuracy, consistency, and alignment of reporting with business requirements.</li><li>
Identify inefficiencies in workflows, processes, and resource utilization.</li><li>
Recommend and implement data-driven solutions to improve productivity and reduce costs.</li><li>
Support workforce planning through forecasting, volume analysis, and staffing models.</li></ul><h4 class="jobSectionHeader">
Requirements:</h4><ul><li>
Experience in business analysis, data analysis, or operations reporting.</li><li>
Strong knowledge of KPIs, reporting, and performance analysis.</li><li>
Proficiency in Excel; Power BI is an advantage.</li><li>
Strong analytical and problem-solving skills.</li><li>
Experience in operations or contact center environment is preferred.</li></ul></div>

Senior Business Analyst – Call Centre Operations

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