workforce planning analyst

QatarEnergy

<div>Primary Purpose of the Job:

Support strategic workforce and Qatarization planning for QatarEnergy by collecting, reviewing, and analyzing short-, mid-, and long-term workforce requirements. This process is intended to deliver timely insights that inform leadership decisions regarding strategic workforce initiatives.
Required Experience and Skills:
<ul><li>Minimum of 8+ years of experience in a larger organization with focus on Strategic Workforce Planning and analytics.</li><li>
Strong communication and influencing skills.</li><li>
Proven consulting, process and project management skills as well as change management in driving performance and delivering results.</li><li>
Strong attention to details with good collaboration and problem-solving skills.</li><li>
Energy industry experience is preferred but not mandatory.</li><li>
Experience in quantitative or statistical analysis.</li><li>
Data management skills such as data integrity, data governance frameworks, quality control.</li><li>
Workforce expertise in skills taxonomy, segmentation and capability modelling.</li></ul>
Educational Qualifications:

Bachelor Degree in Business Management, Human Resources or any other relevant discipline.</div>

WORKFORCE PLANNING ANALYST (OPERATIONS)

Con Edison

<div>Overview
Data Analyst must demonstrate core competencies in working with Genesys Cloud Workforce Management. This role supports call center operations by leading call volume forecasting and staffing optimization efforts to ensure workforce resources are effectively aligned with customer demand. Leveraging Genesys Cloud, the Data Analyst will analyze historical trends, high demand drivers, and operational performance data to produce accurate forecasts and convert them into actionable staffing recommendations. The role utilizes Genesys Cloud performance metrics to improve service levels, reduce average call handle time (AHT), and enhance the overall customer experience. The Data Analyst partners closely with Call Center Operations, Customer Operations Analytics, and leadership to support data driven decision making, operational efficiency, and continuous performance improvement.The Data Analyst must operate effectively in a fast paced, dynamic environment, demonstrating strong organizational and prioritization skills. The role requires the ability to effectively prioritize competing tasks to ensure timely and accurate completion of deliverables, adapt quickly to shifting priorities while maintaining high quality analytical output, and manage multiple projects simultaneously, applying sound judgment to determine urgency, impact, and importance.
Responsibilities
Core Responsibilities<ul><li>
Develop and maintain accurate call volume forecasts using historical trends, seasonality, workload drivers, and business impacts to support operational planning using Genesys Cloud</li><li>
Translate demand forecasts into staffing requirements to ensure appropriate coverage and efficient resource utilization across call center operations</li><li>
Monitor and analyze forecast to actual performance; identify variances and recommend corrective actions to improve forecast accuracy and service outcomes</li><li>
Optimize staffing strategies to improve service level attainment, reduce customer wait times, and minimize call abandon rates.</li><li>
Analyze average handle time (AHT) trends and operational drivers; partner with operations to identify efficiency improvement opportunities</li><li>
Evaluate the relationship between call demand, staffing, AHT, and service levels to support balanced and sustainable workforce plans.</li><li>
Provide data driven insights and staffing recommendations to call center leadership to support real time and long-term decision making</li><li>
Track and report on key workforce and call center KPIs, including service levels, AHT, occupancy, utilization, and forecast accuracy</li><li>
Support continuous improvement initiatives focused on enhancing call center performance and customer experience.</li><li>
Collaborate with Customer Operations, Data Analytics, and cross functional teams to align workforce planning with operational and customer service objectives.</li><li>
Ensure workforce management activities comply with Company policies, departmental standards, and applicable regulatory requirements.</li></ul>
Qualifications
Required Education/Experience<ul><li>
Bachelor's Degree 2 years of relevant experience</li><li>
Associate's Degree 4 years of relevant experience</li><li>
High School Diploma/GED 5 years of relevant experience</li></ul>
Relevant Work Experience<ul><li>
Proficiency in Genesys Cloud reporting, dashboards, and performance metrics, required.</li><li>
Knowledge of workforce management concepts, including forecast accuracy, capacity planning, shrinkage, occupancy, and utilization, required.</li><li>
Demonstrated experience developing short term and long-term call forecasts based on historical trends, seasonality, and demand drivers, required.</li><li>
Experience translating call forecasts into staffing and capacity recommendations to support service level objectives, required.</li><li>
Proven experience analyzing service levels, average handle time (AHT), volume variance, and other call center KPIs, required.</li><li>
Experience partnering with Call Center Operations, Analytics teams, and leadership to support data driven workforce decisions, required.</li><li>
Strong proficiency with Excel and reporting tools, including data analysis, modeling, and visualization, required.</li><li>
Experience working in a regulated or high-volume call center environment, required.</li><li>
Exhibits a deep commitment to excellence and a keen attention to detail, required.</li><li>
Ability to translate complex data into clear, actionable operational recommendations, required.</li></ul>
Licenses and Certifications<ul><li>
Driver's License Required</li><li>
Other: Other:Advanced coursework or certification in workforce management, forecasting, statistics, or data analytics X Preferred</li></ul>
Additional Physical Demands<ul><li>
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.</li><li>
Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.</li></ul></div>

Data Analyst

iQor

<div>
 
 Workforce Management Analyst II - Scheduler
 
 
 
 
 
 
 Job Summary:
 
 
 
 This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations to adjust staffing due to unexpected changes in the call volume or additional requirement from the client. They should be able to provide methods to maximize staffing resources to help reduce operating cost. They will closely work with the Forecasting team which would provide them call forecast, short term and long term, which they will use to provide schedule analysis and staffing recommendations. Also, they will work with the RTA team to make sure historical reports and statistics are accurate.
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Plan and develop schedules that would ensure staffing requirement and commitments are fulfilled. Maintain staffing roster (OPS Master list).
 </li>
 <li>
 Recommend new hires classes based on staffing numbers versus the requirement. Determine the capacity to approve PTO/VL request to balance personnel needs and staffing requirement.
 </li>
 <li>
 Monitor non productive time off (Sick Leave, Vacation Leave and Tardiness) and ensures off-the-phone activities are planned.
 </li>
 <li>
 Performs analysis of current staffing statistics (Efficiency, SLA, Abandon) and determine staffing adjustment opportunities.
 </li>
 <li>
 Recommend and implement changes as needed.
 </li>
 <li>
 Coordinates to Operations the need for overtime or off-phone activities based on the current staffing versus the requirement.
 </li>
 <li>
 Calculate/Project staffing need based on client requirement/forecast, turnover trend and shrinkage.
 </li>
 <li>
 Prepare and communicate schedules based on forecast and allocations.
 </li>
 <li>
 Own and maintain all staffing and scheduling policies and procedures.
 </li>
 </ul>
 
 
 
 
 Skills Requirements:
 
 
 <ul>
 <li>
 Prior workforce management experience including RTA, forecasting, staffing, and scheduling, desired.
 </li>
 <li>
 Prior call / contact center experience, 1 year minimum required.
 </li>
 <li>
 Strong and effective oral / written communication skills (communication will be with various levels within iQor and client organizational structures).
 </li>
 <li>
 Excellent presentation skills.
 </li>
 <li>
 High level of proficiency with Excel.
 </li>
 <li>
 Strong mathematical skills. Strong analytical skills.
 </li>
 <li>
 Ability to multi-task.
 </li>
 <li>
 Ability to prioritize deliverables.
 </li>
 <li>
 Ability to maintain confidential information.
 </li>
 <li>
 Working knowledge of Avaya or other ACD system.
 </li>
 <li>
 Working knowledge of any WFM tool including Teleopti, IEX, eWFM, etc.
 </li>
 </ul>
 
 
 
 
 Education Requirements:
 
 
 
 Bachelor's Degree
 
</div>

Workforce Management Analyst

Alignment Healthcare

<div>Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Real-Time Analyst (RTA) is responsible for intraday workforce management to ensure optimal alignment between staffing and contact center demand across the Customer Experience workgroup. This role monitors real-time performance against forecast and staffing plans, identifies variances, and executes immediate corrective actions to achieve service level, ASA, occupancy, and efficiency targets. The RTA serves as the operational bridge between Workforce Management and Operations to proactively manage risk, maintain schedule adherence, and protect the customer experience.
ob Duties/Responsibilities:
Intraday Performance Management
<ul><li>Monitor real-time performance against key metrics including Service Level, ASA, Abandon Rate, AHT, Occupancy, and Schedule Adherence
</li><li>Compare actual workload and staffing to forecast and capacity plans; identify intraday variances and implement corrective actions
</li><li>Manage real-time queue, skill, and routing adjustments (ring groups) to balance workload and optimize resource utilization
</li><li>Coordinate with Operations to execute intraday actions such as overtime, VTO, off-phone adjustments, meetings, training, or break/lunch changes
</li><li>Flexibility to work shift based on operational need
</li></ul>Adherence &amp; Capacity Control
<ul><li>Monitor and drive real-time adherence (RTA) to minimize unplanned shrinkage and ensure delivery of planned capacity
</li><li>Identify and communicate adherence risks or behavioral trends impacting service performance
</li><li>Partner with Operations leadership to improve adherence, occupancy balance, and schedule efficiency
</li></ul>Intraday Analysis &amp; Communication
<ul><li>Perform intraday trend analysis of volume, handle time, and volume drivers
</li><li>Identify emerging risks related to contact spikes, AHT changes, absenteeism, system issues, or external drivers
</li><li>Provide timely and concise communication and actionable recommendations to Operations and the broader WFM team
</li><li>Maintain intraday reporting and status updates on performance, risks, and mitigation actions
</li></ul>Forecast vs. Actual Management
<ul><li>Track forecast accuracy at the interval level and document key drivers of variance
</li><li>Monitor external or business events that may impact contact demand
</li><li>Provide intraday insights to support short-term forecasting adjustments and continuous improvement
</li></ul>WFM Systems &amp; Scheduling
<ul><li>Create, maintain, and publish workforce schedules within WFM and ACD telephony platforms
</li><li>Validate schedule integrity, staffing levels, and ring/skill group assignments
</li><li>Monitor real-time system performance and escalate telephony, routing, or application issues impacting service delivery
</li><li>Ensure data accuracy across WFM and telephony platforms
</li></ul>Supervisory Responsibilities:
<ul><li>None
</li></ul>Job Requirements:
Experience:
<ul><li>Required:
</li></ul><ul><li>Minimum 5 years in a contact center environment
</li><li>Minimum 3 years in Workforce Management, Real-Time
</li></ul><ul><li>Preferred: None
</li></ul>Education:
<ul><li>Required: High School Diploma or GED.
</li></ul><ul><li>Preferred: Bachelor&rsquo;s degree or equivalent experience
</li></ul>Training:
<ul><li>Required: None
</li></ul><ul><li>Preferred: WFM or Contact Center related certification
</li></ul>Specialized Skills:
<ul><li>Required:
</li></ul><ul><li>Intraday management and service recovery strategies
</li><li>Understanding of Erlang-based staffing principles and interval planning
</li><li>Knowledge of key WFM drivers: shrinkage, occupancy, service level, ASA, AHT, forecast accuracy
</li><li>Advanced Excel skills (data analysis, pivot tables, trend analysis)
</li><li>Ability to interpret interval-level performance data and translate insights into operational actions
</li><li>Strong problem-solving and decision-making in a high-volume, real-time environment
</li><li>Effective communication and collaboration with Operations and WFM partners
</li><li>Experience with WFM and telephony platforms (Talkdesk or equivalent)
</li></ul>Licensure:
<ul><li>Required: None
</li></ul><ul><li>Preferred:
</li></ul>Other:
<ul><li>Required: None
</li></ul>Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Pay Range:
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/ . If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health&rsquo;s talent acquisition team, please email careers@ahcusa.com .</div>

Analyst, WFM Real Time

Citi

<div>The Human Capital team plays a critical strategic role in the design, implementation, and execution of workforce strategies to support Banking (Investment Banking, Corporate Banking, Commercial Banking) business objectives.
Through this role you will contribute to an optimization of workforce capabilities, ensuring talent supply meets business demand, and driving workforce analytics to support decision-making.
It will also provide you with the unique opportunity to partner with multiple senior leadership members across Banking, covering Commercial, Investment, and Corporate Banking globally and collaborate closely with Finance and Human Resources across the different workstreams. 
Qualifications &amp; Experience:<ul><li>
6-8 years of experience workforce planning, talent forecasting, human capital strategy and organizational design</li><li>
Experience in project management skills and initiative ownership, preferably in relation to Human Capital/ Workforce Planning or other similar Business strategy initiatives, within a large investment bank or financial institution</li><li>
Experience in working with multiple stakeholders, across geographies, functions, and seniority.</li><li>
Strong ability to work cross-functionally with senior executives and HR leaders in a global matrixed environment.</li><li>
Experience presenting to senior level management</li><li>
Proficient in Advanced Excel, PowerPoint, and Tableau</li><li>
Strong and proven experience of data analytics and data-driven decision-making.</li><li>
Expertise in workforce analytics, HR technology and human capital a plus.</li><li>
Strong VBA coding ability</li><li>
Bachelor&rsquo;s/University degree, Master&rsquo;s degree preferred</li></ul>
-
Job Family Group:
Decision Management
-
Job Family:
Business Analysis
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Banking - IGS BE: Human Capital: Senior Analyst - Officer

SASREF

<div>
 
 
 JOB PURPOSE:
 
 
 
 Supports Human Resources Manager and Section Heads in HR policy design and implementation, remuneration and benefits policies and procedures. Advises on frameworks and supports implementation of OD projects in areas such as Organization Design, Workforce Planning and Workforce Optimization; and to design and manage effective programs, which support proactive talent management, succession planning and structure. Design and implement effective EVPs to support key elements of HR strategy (attraction, retention, engagement).
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 <ul>
 <li>
 Support the OD team on issues pertaining to organizational structure, including governance and the authority matrix.
 </li>
 <li>
 Suggest changes to organizational structure and functional statements as well assists the OD team with workforce planning and succession planning.
 </li>
 <li>
 Help Staffing team in setting the hiring matrix and advises them with recruitment process and procedures to ensure effective and timely recruitment.
 </li>
 <li>
 Provide support to C&amp;B Section Head in regard to developing/enhancing SASREF HR policies.
 </li>
 <li>
 Provide expert opinion to C&amp;B Section Head in matters pertaining to C&amp;B and Performance Management including merit pay, bonuses and incentives and recognition programs, as applicable.
 </li>
 <li>
 Help with job evaluations and Role Profiles pertaining to SASREF.
 </li>
 <li>
 Help all teams with their benchmarking needs, as and when required.
 </li>
 <li>
 Assist HR Manager in laying down employee engagement strategy, to cover harnessing employee opinion, relevant improvement plans and programs and measuring the effectiveness of these on workforce engagement and productivity.
 </li>
 <li>
 Assist MHR with proposals pertaining to the BCC and SASREF Board.
 </li>
 <li>
 Play a role of Internal Auditor to HR department to ensure compliance to policies and guidelines and reports any non-compliance to HR manager and the relevant team.
 </li>
 <li>
 
 Safety:
 
 </li>
 </ul>
 
 Description:
 
 
 
 Workplace (WPS) and Process (PSM) Safety:
 
 
 <ul>
 <li>
 Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others.
 </li>
 <li>
 Adhere strictly to all IOWs, Safe Operating Procedures, and Safe Work Instructions - thus preventing potential WPS and PSM incidents at all times.
 </li>
 <li>
 Always comply with the SASREF HSE Policy, the 5 Safety Principles and 8 Life Saving Rules
 
 .
 
 </li>
 </ul>
 
 
 Performance Indicators:
 
 
 <ul>
 <li>
 No personal injury or injury to a third party.
 </li>
 <li>
 No WPS or PSM incident caused.
 </li>
 <li>
 
 Cybersecurity:
 
 </li>
 </ul>
 
 
 Description:
 
 
 <ul>
 <li>
 Maintain SASREF&rsquo;s cybersecurity by implementing security best practices.
 </li>
 <li>
 Adhere strictly to all cybersecurity requirements while dealing with SASREF&rsquo;s assets and data
 </li>
 <li>
 Comply always with SASREF&rsquo;s information security policies.
 </li>
 <li>
 
 Performance Indicators:
 
 Reporting all suspicious emails including the phishing tests.
 </li>
 <li>
 0 Failure to the phishing campaign tests.
 </li>
 <li>
 100% Completion of the assigned cybersecurity awareness courses.
 </li>
 <li>
 0 Cybersecurity violation or negative behavior.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration or equivalent.
 </li>
 <li>
 Minimum of 10 years of relevant experience
 </li>
 </ul>
 
 
 
 
 
 Job Nature:
 
 
 <ul>
 <li>
 Admin area with day working schedule.
 </li>
 </ul>
 
 
 
 
 
 Compensation &amp; Benefits:
 
 
 
 SASREF values its people as they are its greatest asset. We shaped our compensation and benefits to provide wide variety of excellent and competitive packages to our diverse employees. We aim to Attract, Maintain, Engage &amp; Retain our employees.
 
 
 
 Compensation &amp; Benefits
 
 
 
 
 
 
 
 Post Dates:
 
 
 
 Starting Date: 09-Feb-2026
 
 
 End Date: 08-Mar-2026
 
 
 
</div>

Human Resources Consultant

NavitasPartners

<div><h1 class="jobSectionHeader">Position: HR Data &amp; Reporting Analyst</h1>

Location: Milwaukee, WI 
Duration: 9 Months

<h2 class="jobSectionHeader">Position Overview</h2>

The HR Data &amp; Reporting Analyst is responsible for gathering, structuring, analyzing, and presenting workforce data to support Talent Analytics and enterprise HR reporting initiatives.

This role partners primarily with Human Resources and cross-functional business teams to develop automated reporting solutions, dashboards, and data-driven insights that inform strategic decision-making and support operational needs.

The ideal candidate will have strong analytical skills, experience with HR systems, and the ability to translate complex workforce data into clear, actionable insights for leadership.

<h2 class="jobSectionHeader">Key Responsibilities</h2>
<h3 class="jobSectionHeader">Data Analysis &amp; Reporting</h3>
<ul>
<li>Gather, structure, and analyze HR data from multiple systems and sources
</li>
<li>Develop accurate, reliable, and cross-validated reports for research, audits, and troubleshooting
</li>
<li>Design and maintain dashboards and periodic HR metrics reports
</li>
<li>Ensure secure handling and distribution of data in compliance with privacy policies
</li>
</ul><h3 class="jobSectionHeader">Dashboard &amp; Visualization Development</h3>
<ul>
<li>Design, build, and manage interactive dashboards that provide leadership visibility into workforce metrics
</li>
<li>Create data visualizations and presentations to support executive reporting
</li>
<li>Automate recurring reports to improve efficiency and data consistency
</li>
</ul><h3 class="jobSectionHeader">Collaboration &amp; Stakeholder Support</h3>
<ul>
<li>Partner with HR teams and business units to understand reporting requirements
</li>
<li>Collaborate with technical teams to define user and technical specifications
</li>
<li>Provide recommendations based on workforce trends and data insights
</li>
</ul><h3 class="jobSectionHeader">Data Quality &amp; Process Improvement</h3>
<ul>
<li>Identify data gaps and inconsistencies; recommend corrective solutions
</li>
<li>Research and troubleshoot data issues to ensure integrity and reliability
</li>
<li>Enhance analytics capabilities by exploring and adopting new tools and technologies
</li>
<li>Continuously improve reporting processes and governance standards
</li>
</ul><h2 class="jobSectionHeader">Required Qualifications</h2>
<ul>
<li>Bachelor&rsquo;s degree in HR, Business, Data Analytics, Information Systems, or related field
</li>
<li>Experience working with HR systems such as PeopleSoft and Workforce Software
</li>
<li>Strong analytical and problem-solving skills
</li>
<li>Experience building reports, dashboards, and data visualizations
</li>
<li>Ability to manage multiple projects and prioritize effectively
</li>
<li>Strong written and verbal communication skills
</li>
<li>Experience handling confidential HR data with discretion
</li>
</ul><h2 class="jobSectionHeader">Preferred Qualifications</h2>
<ul>
<li>Experience in Talent Analytics or Workforce Planning
</li>
<li>Advanced Excel skills
</li>
<li>Experience with BI tools (e.g., Power BI, Tableau, or similar platforms)
</li>
<li>Knowledge of HR compliance and data privacy best practices</li></ul></div>

HR Data & Reporting Analyst - 26-01865

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