Seasonal Customer Experience Specialist

Job Title: Customer Experience Specialist (Seasonal)

Compensation: $19/hour, 5% increase for English/Spanish fluency

Housing Available: Yes

Dates of Employment: Approx. May 11th, 2026 - August 22nd, 2026

Reporting to: Customer Experience Assistant Manager

Direct Reports: None

Position Summary:

As the first point of contact for families at Keystone Science School (KSS), the Customer Experience Specialist plays a vital role in shaping both first and lasting impressions. This position ensures a seamless and welcoming experience by guiding families through key processes such as check-in, check-out, and program logistics while delivering clear and professional communication.

Additionally, the role is responsible for maintaining essential systems, upholding compliance with administrative policies, and streamlining operations to enhance efficiency. By balancing customer service with operational oversight, this position contributes to a positive and coordinated experience for all KSS participants.

Key Responsibilities:

Key Operations and Compliance

Facilitate program check-in and check-out for participants.
Manage lost & found, attendance tracking, and administrative policies (e.g., cancellations, refunds).
Ensure all required forms and documents are submitted before participation.
Oversee paperwork collection and distribute necessary information to internal teams.
Manage participant registration and payment processing, including tracking outstanding balances.

Customer Service & Communication

Serve as the primary point of contact for families via phone, email, and in-person interactions.
Answer questions about programs, logistics, and policies with clarity and professionalism.
Assist in executing strategic, customer-focused communication efforts.

Data Management & Analysis

Send, collect, and analyze survey data to enhance programming.

School Store & Administrative Support

Support the KSS School Store by handling inventory, purchases, and online orders.
Provide general office support, including mail distribution and supply management.
Assist in program promotion and organizational outreach efforts.

Skills

Strong command of communication, writing, and organizational skills.
Proficiency in Microsoft Office 365, Google Suite, Asana, Slack, and donor database software.
Multi-task efficiently while managing a high-volume workload in a fast-paced, changing environment.
Ability to effectively interact with people of diverse backgrounds and different levels of experience.

Education, Experience, and Certifications

High School Diploma or GED.
1+ years of professional customer service experience.
Ability to pass a comprehensive background check.
Bilingual (Spanish/English) applicants are encouraged to apply.

Physical Requirements

Dexterity, auditory and visual acuity to operate computers and phones or mobile devices.
Auditory and visual acuity to interact with guests and clients on a daily basis.
Able to work for long periods of time without a break during the conduct of presentations and events.
Able to lift 25 lbs. with minimal assistance.
Able to successfully manage multiple, high-priority tasks in a fast-paced environment.

Keystone Science School: Who We Are

Keystone Science School (KSS) ignites curiosity and critical thinking through hands-on, nature-based learning. Nestled at 9,200 feet in Colorado’s Rocky Mountains, our 23-acre campus serves as a hub for immersive, inquiry-driven experiences. Since 1976, we have combined outdoor adventure with STEM education, empowering students, teachers, and communities. Our programs—including summer camps, school-based learning, and outdoor education—promote scientific exploration, leadership, and environmental stewardship. With modern log-style dorms, a dining hall, an outdoor amphitheater, and an observatory, KSS provides an inspiring setting for discovery.

Benefits for Seasonal Staff

At KSS, our staff are essential to our mission. We are proud to offer rewarding benefits including professional development opportunities and those listed below.

Free meals and housing may be provided depending on position.
Sick time, EAP (Employee Assistance Program), and FAMLI (Family and Medical Leave Insurance) are offered.
Paid holidays.
Discounts to outdoor retailers and discounted ski pass opportunities.

Work Schedule and Environment

This position follows a 4-day, 10-hour workweek (4/10 schedule), combining office-based work with outdoor responsibilities. Weekend availability is required. Daily duties include overseeing drop-off and pick-up, requiring exposure to various weather conditions. The office is an open, shared space, requiring the ability to focus while working in close proximity to teammates. Noise levels are generally moderate but may vary seasonally based on program activities and staffing. Occasional schedule adjustments may be necessary based on program needs.

Equal Employment Opportunity

Keystone Science School is committed to building a diverse, equitable, and inclusive community, and we seek to recruit, develop, and retain the most talented people from a wide variety of backgrounds. We prohibit discrimination and harassment of any type, without regard to race, color, national or ethnic origin, sex, gender identity or expression, sexual orientation, pregnancy, age, religion, disability, veteran status, genetic information, or any other characteristic protected by law.

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