SEASONAL CUSTOMER SERVICE REPRESENTATIVE - WASHINGTON BANKING CENTER

DEPARTMENT: Deposit Operations

LOCATION: Washington, Indiana

CLASSIFICATION: Non - Exempt

REPORTS TO: Banking Center Manager

SUPERVISES: No supervisory responsibilities

JOB SUMMARY: Provides a variety of customer cash and payment services in accordance with financial institutions procedures.

MAJOR DUTIESRESPONSIBILITIES:

Is responsible for comprehensive, prompt and efficient customer transactions. Receivescashes checks and cash for accounts, verifies amounts and examines checks for proper completion, and enters transactions into computer records.
Balances cash drawer and compares totals to computer-generated sheet. Reports any discrepancies to the supervisor immediately.
Accepts a variety of customer requests, such as account holds, stop-payment orders, address changes and similar special services.
Issues travelers cards, gift cards, cash advances, and other customer request.
Promotes and explains financial institution services and products based on customers needs, within compliance of financial institutions standards.
Identifies cross-sell opportunities and refers customer to appropriate sales member.
Assists in the night depository function.
Ensures deposit area is properly stocked with forms, supplies, etc.
Performs Branch Capture of transactions.
Continually increases product and service knowledge, to meet customer demands.
Makes product and service recommendations to Banking Center Managers.
Responsible for complying with all financial institutions policies and procedures.
Actively achieves individual sales, referral, operational, and community involvement goals.
Has the ability to perform new account activities, back-up head personal banker, ATM oversight, EFT, etc...
Performs other duties as assigned.

EDUCATIONEXPERIENCE: