Secretary - Quality and Patient Safety

Secretary - Quality and Patient Safety

Location: Karachi, Pakistan

Introduction:

The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to its patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centers, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health system offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre, and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopting appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

You will be responsible to:

• answer phone calls promptly, respond appropriately and deliver messages timely and accurately to the concerned
• establish and maintain effective relationships with co-workers
• collect, distribute and dispatch mails to the addressee while maintaining confidentiality
• maintain and monitor predetermined levels of office supplies stock
• accurately type all written correspondence (which includes memos, letters, reports, policy write-ups, minutes, and presentations as and when required) and complete these on a timely basis
• schedule meetings and make other necessary arrangements for the planning of the meeting, including reserving the venue, arranging multimedia and transport etc. and sharing confirmations with the meeting participants
• cumulate quality indicators from all sections and prepare key indicators report, to assess the overall performance of the department and also update goals and objectives on a periodic basis with feedback from concerned stakeholders
• maintain records of necessary documents in the relevant files
• provide support in organizing webinars, sessions, guest lectures, workshops, and conferences
• update necessary records related to international accreditation agencies e.g., ISO, Safe Care and JCIA etc.

Requirements:

You should have:

• a Bachelor’s degree in Business Administration or equivalent, preferably a Master’s degree
• at least two years of related experience
• excellent interpersonal communication skills and ability to manage and prioritize multiple assignments and adhere to strict deadlines
• strong quantitative skills and the ability to think critically
• present appropriate information clearly and concisely, both orally and in writing
• proficiency in the use of computers applications, particularly Microsoft Office and SPSS etc.
• ability to effectively work in teams as well as independently.

Only shortlisted candidates will be contacted. Comprehensive employment reference checks will be conducted.