Secretary/Service Writer

Overview
We are seeking a dynamic and highly organized Service Writer to join our team! In this vital role, you will serve as the first point of contact for customers, ensuring a smooth and efficient flow of communication between clients and our service department. Your energetic approach and exceptional customer service skills will help create a positive experience for every visitor. The ideal candidate is detail-oriented, tech-savvy, and thrives in a fast-paced environment where multitasking and organization are key. This paid position offers an exciting opportunity to develop your administrative and customer support skills while contributing to a professional and friendly workplace.

Responsibilities

• Greet customers warmly upon arrival, providing excellent front desk service and managing multi-line phone systems with professionalism and courtesy
• Schedule appointments, manage calendars, and coordinate service timelines using office management software and Google Workspace tools
• Accurately document customer concerns, service requests, and vehicle or equipment details through data entry and record-keeping systems such as QuickBooks or similar platforms
• Communicate clearly with technicians, customers, and vendors to ensure all parties are informed about service progress and expectations
• Maintain organized filing systems for customer records, invoices, and service histories while ensuring confidentiality and accuracy
• Proofread documents, work orders, and correspondence to uphold high standards of professionalism
• Assist with clerical tasks such as typing reports, managing office supplies, and supporting overall office management functions
• Demonstrate excellent phone etiquette when handling inquiries via multi-line phone systems, providing prompt support or directing calls appropriately
• Support customer support efforts by addressing questions or concerns promptly, professionally, and with a friendly attitude
• Perform additional administrative duties such as data entry, filing, proofing documents, and supporting calendar management for the team

Experience

• Previous office experience in a customer service or administrative role is highly preferred
• Familiarity with office management tools such as Microsoft Office (Word, Excel), Google Workspace (Gmail, Calendar), and QuickBooks is essential
• Proven ability to handle multi-line phone systems efficiently while maintaining excellent phone etiquette
• Bilingual skills are a strong plus to assist diverse customer needs effectively (but not required)
• Strong organizational skills with the ability to prioritize tasks efficiently in a busy environment
• Demonstrated proficiency in clerical tasks including data entry, proofreading, filing, and calendar management
• Knowledge of bookkeeping or basic financial recordkeeping is beneficial but not required
• Excellent computer literacy combined with strong time management skills ensures smooth daily operations

Join us as a Service Writer where your enthusiasm for helping others combined with your organizational expertise will make an immediate impact! We value proactive individuals eager to grow their administrative skills while delivering outstanding customer experiences in a supportive environment.

Job Type: Full-time

Pay: $30,000.00 - $49,987.48 per year

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Work Location: In person