Security Clearance Associate Manager

*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*

*To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*

At Peckham, people matter. A whole lot. Working at Peckham means you’ll find a safe space to grow, the freedom to take risks and an opportunity to succeed. When you choose Peckham, you choose more than a job—you join a mission-driven community that values connection, inclusion and personal growth. Our supportive and flexible environment offers holistic and rewarding work experiences tailored to your needs and emphasizing your wellbeing. Integrated into every role is the opportunity to support Peckham’s mission, make a lasting impact on people, and uplift our community.

A Brief Overview

The Security Clearance Associate Manager leads the team responsible for personnel security clearances and badging, ensuring processes are inclusive, accessible, and compliant. This role supports adherence to federal regulations, Department of State contractual requirements, and organizational policies while driving continuous process improvement. The Associate Manager provides day‑to‑day team leadership and works closely with internal and external stakeholders, including customers, to ensure equitable access and effective service delivery. This mission‑driven role delivers accessible, empathetic support to Peckham team members and staff requiring security credentials.

What you will do

• Supervise daily operations of Peckham’s Administrative Security team, ensuring timely and accurate processing of security clearances and PIV badges for all new hires.
• Utilize, document, and implement inclusive practices that effectively support employees during the clearance process.
• Support point of contact for government customers and external partners regarding security clearance and badging processes, providing updates, resolving issues, and ensuring alignment with contractual and regulatory requirements.
• Provide coaching, training, and performance feedback to Security Clearance Specialists and Badging Specialists.
• Partner with leadership to address escalation of complex clearance and badging-related issues in partnership with leadership, coordinating with internal teams and external stakeholders to resolve barriers and ensure employees have the resources needed to complete required processes.
• Effectively collaborate with Human Resources and Mission Initiatives teams to coordinate onboarding activities and ensure compliance with organizational policies and government security clearance and badging requirements.
• Partner with internal stakeholders and leadership across contact center solutions to align processes, resolve issues, and support efficient clearance-related onboarding and employee readiness.
• Maintain strong working relationships with government security representatives and customer stakeholders to support timely and compliant clearance processing and onboarding.
• Track, monitor and report on clearance and badging-related metrics, identifying trends, ensuring accuracy, timeliness, and adherence to government standards.
• Continuously evaluate team processes for efficiency, quality, and risk reduction to provide meaningful recommendations and implementing improvements.
• Ensure confidentiality and integrity in handling sensitive personnel information.
• Provide guidance and support for complex or denied cases, ensuring employees receive appropriate communication and support; escalating complex cases to leadership.
• Design and deliver training sessions for staff on government security clearance processes, requirements, and best practices.
• support the adjustments of internal processes as impacted by federal/government policy changes to ensure continued compliance
• Partner with supervisors, managers, and Vocational Services Specialists (VSS) to support team members throughout the clearance process, providing guidance, communication, and advocacy when necessary.
• Provide ongoing support and communication, to staff regarding their clearance status and consult with internal partners to address clearance requirements, status, and barriers to employees navigating the process.

What you will Need

• Bachelors degree in Human Resources, Public Administration, Security Management, or/an equivalent combination of education and experience
• 3 + Years of experience in personnel security or clearance coordination.
• 1 + Years of supervisory or team leadership experience.
• Previous experience supporting or working with people with disabilities and/or diverse learning styles.
• Strong understanding of federal clearance processes and ADA compliance.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in Microsoft Office Suite and data management systems.
• Ability to manage multiple priorities in a fast-paced, confidential environment.
• Ability to stay up to date on changing federal regulations and policies impacting security clearance process.

Nice to have

• Experience working in government contracting, defense, or public sector environments.
• Familiarity with reasonable accommodation processes and inclusive HR practices.

At Peckham, you'll join a mission-driven organization committed to supporting growth and creating lasting impact. If you or someone you know is passionate about making a positive impact in a people-first organization, we encourage you to apply and join us on the journey.

Physical Demands: Office and Administrative Support

The general nature of this position operates in a professional office environment. The environment has standard office lighting, temperature, and noise levels. The role involves prolonged periods working on a computer and engaging in virtual or in-person meetings. Additionally, it also requires the ability to sit for extended periods, use standard office equipment, and perform repetitive tasks such as typing and data entry. The role may involve light lifting (up to 20 pounds) and occasional standing or walking.

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

• Email us at careers@peckham.org
• Call us at (517) 316-4000
• Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line:

Contact Center Solutions

Location:

Lansing, MI

Worker Sub-Type:

Staff Member