Security Control Room Operator

Job Summary

The Security Control Room Operator at Banyan Tree Dubai, UAE is responsible for monitoring surveillance systems, responding promptly to security incidents, and coordinating with on-site personnel and external authorities to ensure the safety of guests, staff, and property. The role includes overseeing access control, managing emergency situations, maintaining accurate incident logs, and ensuring compliance with safety regulations. Additionally, the operator supports training initiatives and assists in maintaining the effective operation of the hotel’s security systems and protocols.

Job Description

• Continuously monitor security camera feeds, alarm systems, and other surveillance equipment to detect suspicious activity or security breaches throughout the hotel.
• Respond to security incidents promptly, including disturbances, trespassing, theft, or emergencies. Coordinate with on-site security associates and external authorities when necessary.
• Act as a communication hub for security personnel, management, and emergency services, ensuring the timely and accurate transmission of information during security incidents or emergencies.
• Monitor and control access to restricted areas of the hotel, including staff-only areas, through keycard systems, biometric systems, or manual logging of authorized personnel.
• Be prepared to take immediate action during emergency situations, including evacuations, fire alarms, medical emergencies, or natural disasters. Ensure emergency procedures are followed, and the situation is managed effectively.
• Oversee the functioning of alarm systems and respond to triggered alarms (e.g., fire alarms, intrusion alarms, panic buttons). Ensure the security systems are functioning properly and troubleshoot any malfunctions.
• Maintain accurate logs of all incidents, security breaches, system malfunctions, and any actions taken. Prepare daily reports summarizing security activity and incidents for review by management.
• Provide assistance in ensuring guest and associate safety by reporting any unusual activity or potential threats. Offer guidance and instructions to guests or associates during emergencies.
• Ensure the hotel adheres to all security and safety regulations, including local laws, industry standards, and hotel-specific protocols.
• Assist in training new security control room operators and other hotel associates on security procedures, emergency protocols, and the use of security equipment.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property

Qualifications

• Previous experience in security or control room operations is preferred.
• Proficiency in operating CCTV and other security systems is required.
• Strong verbal and written communication skills, with the ability to coordinate effectively with team members and external agencies.
• Ability to stay alert and active during long shifts and respond quickly to emergencies.
• Strong attention to detail and the ability to notice discrepancies in surveillance footage or reports.
• Ability to make quick decisions and stay calm in high-pressure situations.
• The role may involve working in rotating shifts, including nights, weekends, and holidays.
• The operator will be stationed in a security control room, closely monitoring systems and responding to incidents.