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Security Dispatch Officer - Full Time (Tropicana Laughlin)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Join the Caesars Entertainment Family

Why Harrah’s & Tropicana Laughlin Are the Employer of Choice!

When you join our team, you’re stepping into a company that values safety, service, and teamwork. At Caesars Entertainment, we invest in our people, support career growth, and create an environment where you can thrive.

What Sets Us Apart

Earn Your Bachelor’s Degree for FREE through Caesars Entertainment & our university partners
Student Loan Debt Assistance to help lighten your financial load
A People First Culture where every team member is valued
Affordable Medical, Dental & Vision Plans with flexible options
401(k) with Company Match to support your long‑term financial goals
Caesars Entertainment’s Signature Family Style Service that makes our workplace feel like home
Paid Time Off so you can recharge
Exclusive Discounts on hotel stays, dining, entertainment, retail, and more

Security Dispatch – Tropicana Laughlin

Must be 21+ to work in this position

Tropicana Laughlin is seeking a highly organized, detail‑oriented, and service‑driven Security Dispatcher to support our Security Department. In this vital role, you will coordinate communication, dispatch officers, and maintain essential logs that keep our property running safely and efficiently. If you excel under pressure, communicate clearly, and enjoy being at the center of fast‑moving operations, this is the perfect opportunity to shine. As part of the Caesars Entertainment family, you’ll deliver our Family Style Service while ensuring a secure and welcoming environment.

HOW YOU WILL CREATE THE EXTRAORDINARY

What You’ll Do

Dispatch Security Officers to various calls across the property
Coordinate with Engineering regarding all elevator issues
Maintain key control for the entire property
Handle AMR calls, including notifying Security and all required departments
Respond to emergency calls with accuracy and urgency
Manage Lost & Found and maintain detailed logs
Handle property outages, following emergency short‑ and long‑call‑out procedures
Maintain daily dispatch activity logs
Maintain the DR (Daily Report) log
Monitor and manage the Emergency Board, contacting Engineering when needed
Track room complaints, as required
Maintain room pin/unpin logs
Maintain key in/out logs
Log daily Race & Sports times
Control inventory of all required forms
Deliver Caesars Entertainment’s Family Style Service to guests and team members

WHAT YOU WILL NEED

What We’re Looking For

High School Diploma or GED
Six months or more of relevant security or dispatch experience
Strong organizational, communication, and multitasking skills
Ability to follow company policies, procedures, and safety regulations
Ability to read and write basic business correspondence and logs
Ability to perform basic math (addition, subtraction, multiplication, division)
Working knowledge of Microsoft Office products

Certificates, Licenses & Requirements

Must possess and maintain applicable regional Gaming Card(s)/License(s)
Valid State Driver’s License with a clean driving record & Alcohol Awareness Card
Must be able to communicate effectively in English

Be Part of Something Legendary

If you’re ready to bring your professionalism, focus, and commitment to safety to Harrah’s & Tropicana Laughlin, we’d be proud to welcome you to the Caesars Entertainment family.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

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