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Security Dispatcher - Ronald Reagan UCLA Medical Center

Description

Serving at UCLA Health will give you the opportunity to use your specialized abilities to help improve the lives of our patients, their families, and your fellow UCLA Health team members. You’ll provide critical support that makes healing happen. We’d love to have you join us.

Under the supervision of the Security Manager/Supervisor, dispatches Security Personnel to emergency and non-emergency calls for service. Process and record emergency and routine call and complaints. Answers incoming phone calls, operates a computer aided dispatch system, and monitors system alarms. Monitor and direct appropriate response to all calls for service, visually monitor extensive CCTV system, and other duties assigned. Incumbent must possess and maintain a valid California driver’s license. Incumbent must possess P.O.S.T Certification as a Dispatcher or obtain certification within 6 months of hire.

Salary Range: $30.36-$43.49 Hourly

Qualifications

Required:

Valid California Driver's License
Dispatch Post Certification, required (if you do not possess Post Certification, it must be attained within 6 months of employment)
Ability to communicate with supervisors, staff, patients, and visitors accurately, timely, and using appropriate methods e.g. phone, letters, memos, email, type 30 WPM etc.
Ability to produce documents and paperwork following established policies and guidelines.
Ability to work assigned shifts according to schedule, or other assigned shifts & duties.
Coordinate and prioritize multiple requests for service received simultaneously ensuring all calls are properly dispatched and documented. Skill in interacting diplomatically with the public in a high volume, continuous public contact setting.
Ability to see aspects of public relations in all facets of the job and the ability to understand the effects of actions on the entire organization.
Skill in speaking clearly and distinctly, using correct English to communicate with public and department personnel in a concise and informative manner.
Ability to prioritize and disseminate information quickly and accurately, and to act on such information.
Skill in word processing using Windows based software including Excel spreadsheets/graphs required. Additionally, the ability to edit and update systems, files, and documents.
Ability to identify and use resources to solve problems and provide more efficient service.
Skill in operating two way radio equipment, and routine maintenance of same.
Ability to effectively operate various forms of alarm, access control systems, and handle routine maintenance of same.
General knowledge of basic medial and law enforcement terminology.
Ability to establish and maintain cooperative working relationships with security personnel, police officers, and Medical Center, RNPH, and Medical Plaza employees.

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