Security Manager, Assistance

About the role

The Security Manager, Assistance will lead day-to-day security case management for the Dubai RSC, ensuring all activity aligns with global standards and the direction of the Security Director, Assistance. Working closely with Intelligence & Analysis teams, the role ensures operational planning and decisions are informed by timely security assessments in both routine and crisis situations.

This position collaborates with Operations, Flight Desks and Assistance Travel teams to ensure all cases include appropriate security risk assessments, and supports process updates with global security stakeholders. The Security Manager will also play a key role in coaching and developing Security Specialists through ongoing on-the-job support.

Key responsibilities

Core Client & Internal Support:

• Ensure International SOS’ operational preparedness and advice position and outlook on the Dubai RSC region is clear to its clients and internal stakeholders in order to inform timely decision-making.
• Ensure the Security Specialist, Assistance team is given appropriate case management direction for the Dubai RSC region on a standing and dynamic basis.
• Ensure the Security Specialist, Assistance team has appropriate numbers and diversity of security providers and secure hotels for case management, developing action plans where appropriate.
• Ensure International SOS’ operational posture and planning is taken in full view of the security outlook.
• Oversee functional feedback to Security Specialists, Assistance for deliverables relating to Dubai RSC region, building both risk management and security best practice in addition to subject matter knowledge of the region in the team.
• Contribute to development of Security Specialists, Assistance as required by developing and delivering trainings on security risk management and security assistance operations.
• Collaborate with relevant stakeholders in the Assistance Centre, Flight Desks, & Travel Advisor teams to ensure comprehensiveness of case management and operational planning outputs in addition to overall economy of effort.
• Oversee the maintenance and building of client-facing secure hotel information, and internal security provider information ensuring it is up to date and reflective of the current risk environment and scaled to International SOS’ analytical and operational position.
• Contribute to ensuring International SOS has a best-in-class security assistance capabilities by participating in projects relating to functional enhancements, such as risk management training and Concept of Operations templates.
• As required travel to countries in the Dubai RSC region to assess the current security situation, local provider capabilities and expand the existing network of security intelligence and assistance contacts to further support clients and aid operational planning.
• Participation in the regional security on-call roster as required.
• Support to regional security escalations including the production of Party Lines, Crisis Management Team (CMT) briefings and the oversight and management of crisis-related RFAs including the production of POAs and related execution

Consulting Delivery & Sales, Marketing Support

• As required, deliver safety and security trainings and workshops – especially those focused on the Dubai RSC region – as well as engage in client specific security assistance consultancy tasks as required.
• Support the Sales and Marketing teams in the articulation of International SOS’ services and in providing functional expertise in client facing forums such as webinars.

Required Work Experience

• Typically, at least 5+ years’ experience in security assistance delivery and planning including deployed experience in hostile and/or challenging environments in military, NGO, government or private sector roles ideally in Dubai RSC region
• Experience in planning and conducting security assistance operations.
• Experience in writing to senior management and decision-makers.
• Experience in successfully working cross culturally.

Required Qualifications

• Educated to a degree level (or relevant professional training & experience) in a field related to security studies, war studies, international politics, international relations or similar.
• Accreditation by regionally recognised security or risk management body.