Security Officer

ESSENTIAL DUTIES AND RESPONSIBILITIES:

? Provide friendly, fast, and helpful customer service to all guests and team members.
? Ensure regulatory compliance with all aspects of HHR machine maintenance i.e.; moves, conversions, and repair.
? Ensure functionality of the HHR maintenance system.
? Interact with HHR Operations personnel and guests while repairing HHR machine functions.
? Assist with HHR layout and installation.
? Work on special projects as assigned.
? Assist in maintaining adequate stock of parts necessary for repairs.
? Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.
? Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.
? Assist customers with questions and complaints regarding HHR machines.
? Provide answers and explanations and rectify problems as appropriate.
? Meet department uniform, appearance and grooming requirements.
? Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
? Keep work areas clean and free of safety hazards, debris and litter.
? Perform all job duties in a safe and responsible manner.
? Perform other job related and compatible duties as assigned.
? Explain how to handicap on an HHR terminal.
? Ensure compliance with the Bank Secrecy Act (BSA) and the property?s AML (Anti Money Laundering) Policy.
? Monitor for suspicious activity as defined by the BSA and the property?s AML Policy.
? Install, maintain, test, and repair casino surveillance systems, including CCTV cameras, DVR/NVR systems, monitors, and related equipment.
? Diagnose and resolve technical issues related to video, network connectivity, and system performance.
? Perform routine system inspections and preventative maintenance.
? Assist Surveillance Officers and Management with technical support and system functionality.
? Maintain accurate logs, reports, and documentation of surveillance system repairs.
? Work closely with IT, Security, and Compliance teams to ensure system integrity.
? Ensure surveillance operations meet all state and gaming commission regulations.
? Maintain strict confidentiality of surveillance footage and sensitive information.

QUALIFICATION REQUIREMENTS:

? High School diploma or equivalent; or equivalent combination of education and experience.
? Must be at least 21 years of age.
? One to six months related experience and/or training.
? Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers, multi-meters, o-scopes).
? Must be able to provide own tools necessary for performing daily task when troubleshooting or making repairs.
? Ability to work any shift applicable (Day, Swing, or Grave) and to be flexible with work schedule if needed for special projects or business demand.
? Occasional travel required.
? Must have experience with Guest service and or present an inviting positive and polite attitude towards our guest and fellow team members.
? Must be able to work with team and able to demonstrate effective oral and written communication skills when needed.
? Must be able to acquire and maintain appropriate gaming license.
? Gaming Industry experience is preferred.
? High School Diploma or GED required; technical certification or coursework preferred.
? 1?3 years of experience working with CCTV, surveillance systems, or security technology (casino or regulated environment preferred).
? Working knowledge of IP cameras, video management systems, and basic networking.
? Ability to troubleshoot hardware, software, and cabling issues.
? Strong attention to detail and observational skills.
? Ability to work independently and as part of a team.
? Must be able to pass background check, drug screening, and obtain/maintain required gaming license.

Preferred Qualifications

? Experience in a casino or gaming surveillance environment.
? Familiarity with gaming regulations and compliance standards.
? Experience with access control and alarm systems.
? Basic understanding of cybersecurity best practices related to surveillance systems.
? Experience with wiring/hardware install.

PHYSICAL REQUIREMENTS:

? Prolonged periods of standing and walking.
? Capable to Position, Put, Install, Remove HHR machines on or off Bases on gaming floor during peak business hours.
? Capable of moving HHR machines and equipment using a dolly or cart.
? Ability to Transport heavy HHR machines and heavy equipment long distances across various terrain using a dolly or cart.
? Must be able to lift up to 50 pounds.
? Visual acuity to inspect equipment and terminals.
? Ability to sit, stand, and walk for extended periods.
? Ability to work in harsh weather conditions.
? Ability to work in a secured surveillance environment with limited access.
? Must be flexible to work nights, weekends, holidays, and emergency call-ins and take extended work trips.

WHR offers a competitive salary with benefits including health insurance, vision, dental, PTO and a yearly discretionary bonus.