Security Officer

Job Description:

The Security Officer provides a safe environment for patients, visitors, employees, and volunteers, typically in an office or ambulatory clinic setting. This position is responsible to monitor visitor or patient activity, monitor the premises in and around the facility , enforce policy, provide assistance and direction, respond to emergencies, and to provide protection for employees, visitors, and Intermountain property.

Essential Functions

• Operates and monitors security technology systems, including surveillance cameras, access control systems, and alarm systems. Ensures proper functioning and maintenance of security equipment.
• De-escalation: Security officers use verbal and non-verbal strategies to calm individuals and resolve conflicts peacefully, minimizing the need for physical force.
• Dealing with Violent Patients: They intervene to protect the safety of everyone involved when patients act aggressively or violently, including using physical restraints when necessary.
• Regulatory Compliance: Ensuring compliance with regulations such as HIPAA when reporting crimes or incidents, disclosing only the minimum necessary information to law enforcement.
• Bomb Threat/Suspicious Package Responses: Trained to respond to bomb threats and suspicious packages, following protocols to ensure the safety of the facility.
• Participation in Drills: Engaging in exercises like infant abduction and active shooter scenarios to prepare staff for real-life situations.
• Conducting Searches: Performing respectful and safe searches of patients and searching for narcotics, ensuring compliance with legal requirements.
• Safety Inspections: Conducting inspections of walking surfaces, fire extinguishers, and overall facility safety to mitigate risks.
• Parking Enforcement: Enforcing parking regulations to ensure safety and accessibility, focusing on enhancing the patient experience.
• Investigations: Collaborating with HR and law enforcement to conduct investigations, following protocols for disclosing patient information, and ensuring facility safety.

Skills

• Law Enforcement
• Parking
• Public Safety
• Lockout Tagout
• Fire Drills
• Key Control
• Exterior Design
• Patient Transportation

• Communication
• Situational Awareness
• Decision Making

Minimum Qualifications

• Current Driver’s License (if applicable for the role).
• Current Basic Life Certification (BLS) for healthcare providers or willing to obtain within 90 days of hire.
• At least 21 years of age.

Additional job information: Licensure Requirement

This position is subject to Montana state licensing requirements. Candidates must hold a valid Montana Security Guard License or have the ability to obtain licensure within 120 days of hire, in accordance with state regulations.

Preferred Qualifications

• One-year previous law enforcement, corrections, public safety, military police or security experience.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers require employees to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Additional job info: Licensure Requirement

This position is subject to Montana state licensing requirements. Candidates must hold a valid Montana Security Guard License or have the ability to obtain licensure within 120 days of hire, in accordance with state regulations.

OR The Public Safety Dispatcher Open

• The Public Safety Dispatcher, under general supervision and according to established policies and procedures, provides a safe and secure environment for all persons on premises by providing security related communication, documentation, and security systems monitoring along with security officer dispatch services.
• • Essential Functions

  • Promotes the mission, vision, and values of Intermountain Health, and abides by service behavior standards.

  • Communicates and dispatches Security Officers to needed locations, monitors radio activity, and works with hospital operators to dispatch security personnel to the appropriate locations.

  • Maintains awareness of the environment and observes potential security risks, taking appropriate action to prevent or suppress activity which poses a safety hazard to persons and/or property.

  • Assist patients, guests, and staff by providing general information, access control, and checking badges and passes to prevent unauthorized entry. Also checks packages being brought into or removed from the hospital.

  • Performs public service duties such as escorting patients, guests, or employees; assisting people locked out of vehicles or rooms; opening or locking doors; and providing battery boosts.

  • Patrols parking and campus for safety hazards, prepare reports documenting all parking violations, safety hazards, repair requests, and the like.

  • Monitors security and fire equipment such as alarms, surveillance video, and the like. Acts as a system administrator for the facility access control system, adding, changing, or removing access as needed, and initiating lockdown procedures when required.

  • Maintains knowledge of safety and emergency preparedness plans and response, including performing roof clearance assessments prior to helicopter arrival and assessing hospital rooms for hazards for patients with suicidal or behavioral concerns.

  Skills

  • Verbal and written communication skills to compose complete, coherent, and concise reports.

  • Analytical and observational ability to recognize suspicious behavior, criminal activity, and potential safety hazards.

  • Ability to communicate effectively and diplomatically within a multi-functional team in a fast-paced environment.

  • Strong organizational skills and attention to detail

• Minimum Qualifications

  • High school diploma or equivalent

  • Valid MT Driver’s License (or ability to obtain MT DL within 3 months of hire), proof of Insurability

  • BLS certification (or ability to obtain within 3 months of hire – offered at site)

  • Montana Security Officer’s License (or ability to obtain within 120 days of hire)

  • Demonstrated experience with basic computer programs including Word, Excel, and Power Point.

  • Ability to work nights and/or weekends is required for identified positions

  • Ability to successfully function in a fast paced, service-oriented environment.

  • Strong organizational skills and attention to detail.

  • Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required

  • Ability to work nights and/or weekends is required for identified positions

  • Ability to successfully function in a fast paced, service-oriented environment.

  Preferred Qualifications

  • Bachelor’s degree in criminal justice, security administration or related area with participation in security or law enforcement through an internship or volunteer work such as police reserve program

  • Experience in hospital security dispatch and/or public law enforcement dispatch.

Location:

St James Hospital

Work City:

Butte

Work State:

Montana

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.95 - $26.38

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.