Security Officer - FT

About Nexus Family Recovery Center

Nexus Family Recovery Center is a Dallas-based nonprofit dedicated to helping women and families heal from substance use disorder. We provide a comprehensive continuum of care, from detox through residential and outpatient treatment, rooted in trauma-informed, evidence-based practice and a deep belief that recovery is possible for everyone we serve.

At Nexus, our culture is built on the same values we bring to our clients: respect, compassion, and integrity. Our team is made up of professionals who are serious about the work and about each other, and we are committed to building a workplace where staff feel supported, valued, and able to grow.

We back that commitment with meaningful benefits. Full-time employees receive fully covered health insurance premiums — no cost to you for your own coverage. Coverage is also available to dependents at a cost.

If you're looking for work that matters, a team that shows up, and an organization that invests in the people doing the hard work, then we'd love to meet you.

Summary

Reporting to the Security Supervisor, the Security Guard - FT is responsible for the safety and security of the Nexus Family Recovery Center facility, clients, staff, and visitors. Acting as a visible deterrent to crime and client rule infractions, the Security Guard detects, reports, and deescalates suspicious, unsafe, or criminal acts which may be a threat to the property or people on the Nexus campus.

Essential Duties & Responsibilities

• Completes tours of campus and log entries at stations as assigned, while monitoring surroundings for unsafe or criminal activity.
• Appropriately reports and de-escalates situations as needed.
• Completes shift reports and incident reports.
• Monitors CCTV video feed.
• Stations at the administrative reception area during Receptionist breaks and as needed, providing directions and responses to clients and visitors.
• Carries the campus security phone and responds to calls as needed.
• Other duties within the organization as assigned.

Competencies

• Able to detect and appropriately report and deescalate unsafe or criminal activities.
• Able to learn and operate within Nexus standards of client care.
• Able to complete multiple tours of the 11-acre campus each shift, maintaining alertness to surroundings and situational awareness.
• Able to use a mobile application to log key points in campus rounds.
• Strong verbal and written communication skills.
• Able to use Microsoft Office business tools including Outlook and SharePoint.

Education & Experience

• High school diploma or general education degree (GED) required.

Qualifications & Responsibilities

• Respects confidentiality always.
• Follow’s HIPAA and CFR 42 guidelines for disclosing information.
• Adheres to the agency’s compliance plan, code of conduct, and the Nexus policies & procedures.
• Treats all clients, visitors, and co-workers with dignity and respect.
• Ability to apply common sense and understanding to conduct instructions furnished in written, verbal, or diagram form.
• Ability to solve practical problems involving a variety of concrete variables in standardized situations.
• Ability to perform assigned duties and responsibilities with neatness, accuracy, and a degree of excellence, promptly.
• Ability to work at the maximum capacity of all required expectations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As a condition of continued employment, you are responsible for obtaining and maintaining all training required to stay in compliance with state licensure rules and regulations.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; navigate stairs, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and distance vision. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.