Security Officer (Retail Environment)(San Bernardino CA)

Security Officer (Retail Environment)(San Bernardino CA)

Position Summary

Expected Start Date 23FEB2026

Shifts (10am-8pm Monday) (8am-8pm)Tuesday-Sunday

Paid OT - Unpaid Meal Breaks

The Security Officer provides a visible, professional, and courteous security presence within a busy retail environment. The primary objectives are to deter theft and disruptive behavior through professional conduct and customer engagement, maintain a safe environment for employees and patrons, promptly report all incidents, irregularities, and shoplifting.

Key Responsibilities

Customer Service & Deterrence

• Greet and engage customers upon entry, maintaining a courteous and professional demeanor.
• Serve as a visual deterrent by maintaining an active, visible presence at the store entrance and throughout designated patrol areas.
• Provide assistance to store staff or patrons as needed while maintaining professional boundaries.
• Deter, Document, and address shoplifters in a positive customer centric approach. Positive approaches include: "Can I show you to the register", "Can I help you carry these items to the register", "Can you please place those items in the cart and not in your pockets", "Can I help you find something in the store" etc.
• Represent the company’s brand values through exceptional customer-service interactions.

Patrol & Monitoring

• Conduct regular patrols of interior and exterior focus areas (storefront, lobby, sidewalks, and parking areas) to identify potential safety, security, or cleanliness issues.
• Observe and report any irregularities, suspicious activity, or policy violations to store management and company supervision.
• Remain alert, vigilant, and attentive at all times during the shift.

Incident Response & Reporting

• Immediately report any criminal or emergency situations to management and local authorities as directed.
• Complete detailed written reports (Daily Activity Reports, Incident Reports) in accordance with company procedures.
• Cooperate with emergency responders and provide factual witness statements when required.

Loss Prevention Support

• Report observed theft or concealment of merchandise to store management immediately.
• Prohibited Actions: Officers are not permitted to detain, question, touch, or pursue suspected shoplifters, nor request receipts or personal belongings.
• Maintain professionalism and avoid confrontation at all times.

Professional Standards

• Arrive on time, in full uniform, with all required equipment (charged phone, notepad, pen, ID, and BSIS license)
• Maintain professional grooming and demeanor throughout the shift.
• Refrain from personal cell-phone use, eating, smoking, or unnecessary conversation while on duty.
• Maintain neutrality and avoid profiling or discriminatory conduct under any circumstance.
• Comply with all company, state, and client-specific policies and procedures.

Qualifications

• Required: Valid BSIS security guard license
• Preferred: Experience in bouncer, events, military, or hospitality security roles emphasizing customer interaction and de-escalation.
• Excellent verbal communication and interpersonal skills.
• Demonstrated ability to remain calm and professional under pressure.
• Reliable transportation and punctual attendance history.
• Ability to stand and walk for extended periods.

Work Environment

This position operates within a high-traffic retail environment requiring frequent interaction with the public and collaboration with on-site management. Officers must demonstrate composure, adaptability, and superior customer-service orientation.

Equal Employment Opportunity: