Security Shift Supervisor

Positions reporting to this position:Residential Aides, Security Guards

• Assist in the initial intake process in partnership with the Residential Aides.
• Assist clients with becoming familiar with the shelter and assist in the identification of clients who have immediate needs for services.
• Conduct patrols of interior/exterior and perimeter of building and reports observations to Security Manager.
• Coordinate and conduct fire drills and emergency evacuations. Conduct roll call and roll call training as scheduled.
• Gather information requested for confidential investigations involving Residential Aides and Security Guards.
• Supervise, coach, and train Residential Aides and Security Guards.
• Complete performance evaluations for Residential Aides and Security Guards.
• Manage crisis situations and inform the appropriate staff of actions taken and provide follow up.

• Routinely investigate all Win incidents, prepare incident reports, and provide appropriate information to the Security Manager and the Program Director.
• Continuously observe all residents and develop the ability to recognize signs of substance abuse, child abuse, criminal activity, and immediately advise the appropriate staff.
• Acquire understanding of building features and potential problems.
• Review the daily log book, school attendance, visitor, and resident sign-in logs.
• Patrol the shelter and maintain standing posts as needed.
• Conduct vertical patrols and report findings to the Security Manager.
• Visit multiple units and report any and all incidents to the Security Manager and the Program Director.
• Attend program and agency staff meetings, house meetings, case conferences, and training sessions.
• Perform computerized client intakes and other reports on the DHS data base.
• Perform other related duties as assigned.

• Must be able to visually observe CCTV camera.
• Must be able to ascend/descend stairs in an 8-story building.
• Must be able to stand and sit for long periods of time.
• Must be able to lift and use a fire extinguisher.

• Commitment to Win’s mission, vision, and values.
• High school diploma or GED required; some post high school education or training a plus.

• Two to three (2-3) years of experience in social services or a residential setting.
• One to two (1-2) years of supervisory experience.
• Valid NYS Security Guard License.
• Valid NYS Fire Safety License / F80 or F58.
• Maintain an updated certification in First Aid/CPR.
• Must be able to make clear decisions and handle situations fairly.
• Must be able to interact effectively with the Win staff and client population.
• Must be able to work well under pressure and during stressful situations.
• Must be familiar with CCTV systems.
• Must be able to work effectively in a team environment.
• Must be willing and able to remain at post beyond regularly scheduled hours for appropriate relief, if necessary.
• Must be able to work nights, weekends and holidays as scheduled.
• Must be able to communicate effectively in English (verbally and in writing).
• Bilingual - English/Spanish a plus.

• Leading Others: Conduct informative, effective meetings with staff and communicate critical information clearly. Leads by example, doesn’t stay behind the desk, stays visible to staff and clients.
• Facilitating Change: Inspire and motivate others to achieve outstanding client outcomes. Assist in overcoming resistance to change.
• Managing Performance: Participate actively in team meetings and communicate client needs. Monitor performance against predetermined standards set by Win and funders. Shares constructive feedback, quickly adjusts to new demands. Holds self and staff accountable for performance at high standards. Use positive reinforcement to convey confidence in employees.
• Applying and Developing Expertise: Understand and uphold all policies and procedures described in Win Employee Handbook. Use MI and TIC practices consistently and effectively. Take client issues to the appropriate people within the organization to obtain the most accurate information to meet the clients’ needs.

• Communicating and Collaborating: Value the full spectrum of diversity and inclusion for clients and staff.

Win is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.