Security Team Member

Location: Chicago, IL, 60646

Position Overview

As a Security Team Member, you are the frontline guardian of our guest experience. You will ensure a safe and welcoming environment by staying alert, maintaining a visible presence, and responding to needs with both authority and empathy.

What You’ll Do:

Maintain Site Safety: Proactively patrol property grounds and monitor entry/exit points, including performing thorough bag checks.

Enforce Safety Standards: Ensure guests follow venue policies—such as ride restrictions and food/beverage rules—to keep everyone safe.

Manage Crowd Flow: Monitor high-traffic areas and use professional de-escalation techniques to resolve conflicts or handle rule violations.Be a

Guest Ambassador: Support a fun atmosphere by providing clear communication and assistance to visitors whenever needed.

Basic Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below represent the knowledge, skills, and/or abilities required:

• Effective communication skills to convey information clearly and courteously.
• Strong service orientation by actively seeking ways to assist guests.
• Active listening skills, including giving full attention, understanding points made, and asking appropriate questions.
• Social perceptiveness to be aware of others’ reactions and understand their causes.
• Basic computer literacy to operate security systems and write incident reports.
• Time management and supervisory skills to manage one’s own time and assist in overseeing others.
• Maintain a high level of professionalism and embody the CELTS Spirit.

Desired Qualifications and Skills

• Post-secondary education in a Law or Security program, or previous experience in a similar or related field.
• Strong writing and communication skills.
• Ability to organize work, plan activities, and set priorities effectively.
• A friendly and pleasant personality demonstrating maturity and sound judgment.
• Standard First Aid and CPR Certification.

Even Better If You Have:

• Ability to speak a second language.
• Security experience in an amusement park or waterpark setting.

Additional Requirements

• Ability to work outdoors in all types of weather, including heat and humidity.
• Availability to work weekends, holidays, and sometimes in isolation.
• Creativity, flexibility, and strong problem-solving capabilities.
• Excellent organizational and administrative skills with strong attention to detail.
• High school diploma or GED required.
• Permanent Employee Registration Card (PERC) issued by the Illinois Department of Financial & Professional Regulation (IDFPR).