Senior Account Manager

About Oliver James

Oliver James Associates is a leading specialist recruitment firm with a global footprint across financial services and insurance markets. Our Charlotte office represents one of the firm's most strategically important growth markets in North America, and we are committed to investing in the talent that will define the next phase of our regional expansion.

The Opportunity

We are seeking an accomplished Senior Account Manager to join our Charlotte leadership team. This is a senior-level, client-facing role with a dual remit: managing and developing a team of high-performing Sales Managers while simultaneously driving your own portfolio of new business and account management activity within the financial services and insurance sectors.

This position is designed for a commercially astute professional within the staffing industry who combines strong people leadership capabilities with an active, hands-on approach to revenue generation. The successful candidate will operate at the intersection of team performance and personal contribution, setting the standard for sales excellence while fostering a culture of accountability, collaboration, and continuous growth.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and manage a team of Sales Managers, setting clear performance objectives and KPIs aligned to business targets.
• Conduct regular one-to-one performance reviews and provide structured coaching to develop individual capability and drive commercial outcomes.
• Foster a high-performance culture underpinned by integrity, client focus, and a commitment to delivering exceptional service.
• Collaborate with senior leadership on team structure, hiring strategy, and long-term commercial planning for the Charlotte office.

Business Development & Account Management

• Develop and manage your own portfolio of new business relationships across financial services and insurance clients Nationwide.
• Lead senior-level client meetings, pitches, and presentations, positioning Oliver James as the partner of choice for specialist technology recruitment.
• Maintain and grow existing client accounts through strategic account management, ensuring delivery excellence and long-term client retention.
• Identify and capitalize on cross-selling and upselling opportunities across Oliver James' broader service offering.
• Monitor market trends within financial services and insurance to proactively identify new commercial opportunities.

Candidate Profile

Essential Requirements

• Demonstrable track record in a senior business development or account management role within a recruitment environment
• Proven experience managing or mentoring sales professionals, with the ability to inspire performance and navigate complex team dynamics.
• Deep knowledge of the financial services and/or insurance sector, including an understanding of key hiring functions and market dynamics.
• Strong commercial acumen with the ability to build, manage, and grow a revenue-generating client portfolio.
• Exceptional interpersonal and communication skills, with the confidence to engage at C-suite and senior leadership level.

Compensation & Benefits

Oliver James offers a highly competitive compensation package commensurate with experience, including:

• Competitive base salary reflective of seniority and market benchmarks.
• Uncapped commission structure, your earnings are directly tied to your performance with no ceiling on what you can achieve.
• Clear and transparent progression pathways into Director-level leadership.
• Access to Oliver James' global network, resources, and brand infrastructure.
• A collaborative, entrepreneurial team environment with the backing of an established international firm.