Senior Account Manager

Description:

You’re a people person. You love working with clients in an agency environment to solve their business challenges using your extensive understanding of marketing strategies and what makes people tick. If this sounds like you, then our Senior Account Manager role might be right for you.

Our Senior Account Managers work with the marketing departments, Vice Presidents, and CEOs of hospitals and health systems nationwide to project manage and optimize compelling integrated print and digital marketing and communications strategies that connect them with their audiences in meaningful and effective ways. In this role, you will foster, retain and grow client relationships. As a Digital Marketing Account Manager, you are a trusted member of the client’s team and are deeply connected to the growth and success of True North.

We are looking for someone with an agency background in customer service, digital marketing strategies, and project management who has a fierce desire to help clients find success. Our Senior Account Managers are full of energy, passion, authenticity and creativity. They are master communicators, project wranglers, relationship builders, active listeners, healthcare strategists, and super savvy marketers.

Requirements:

Senior Account Manager Requirements:

• Proven experience leading and project managing campaigns that include a diverse mix of marketing tactics including, but not limited to website creation, landing pages, content creation, emails, digital ads, videos and animations, print publications and direct mail pieces
• Experience leading campaign performance calls with clients and effectively providing insights and recommendations based on campaign results
• Experience navigating and interpreting data provided from sources like Google Ads, Google Analytics, Facebook, and/or Youtube
• Experience strategizing with clients, advising on messaging, branding and competitive positioning
• The ability to keep clients on schedule and projects on budget within scope, while effectively communicating with and providing direction to other members of the team
• Proven strategic development capabilities and a knowledge of marketing strategy, ideally in healthcare, including an understanding of interactive and digital media platforms such as email, paid search and social advertising and landing pages
• Sharp active listening skills that allow you to identify opportunities to add value and grow accounts with existing clients
• Ability to work in a fast-paced, deadline-driven environment with the ability to quickly pivot
• Service-oriented attitude
• Inquisitive, diplomatic and resourceful personality
• Superior appreciation of agency time limitations, priorities and time allocation

Education & Experience Requirements:

• Bachelor’s degree in business, marketing or a related field
• Minimum of 5 years of experience in account services at a marketing or advertising agency
• Experience within the healthcare industry preferred
• Certifications in project management and content marketing preferred
• Previous experience working remotely is preferred

Working Conditions:

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential

functions. While performing the duties of this job, the employee is occasionally required to

remain stationary with long sitting times in a remote work environment; move, lift, and/or move

up to 15 pounds. The employee must regularly sit, use hands to finger, handle, or feel; reach

with hands and arms, communicate. Specific vision abilities required by this job include close

vision.

True North Custom (“TNC”) is an Equal Opportunity Employer and prohibits discrimination and

harassment of any kind. TNC is committed to the principle of equal employment opportunity for

all employees and to providing employees with a work environment free of discrimination and

harassment. All employment decisions at TNC are based on business needs, job requirements

and individual qualifications, without regard to race, color, religion or belief, national, social or

ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV status,

sexual orientation, gender identify and/or expression, marital, civil union or domestic

partnership status, past or present military service, family medical history or generic

information, family or parental status, or any other status protected by the laws or regulations of

the locations where we operate. TNC will not tolerate discrimination or harassment based on

any of these characteristics.

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