Senior Account Supervisor

Senior Account Supervisor

Evergreen Opportunity: We are continuously accepting applications for this role for potential future openings. We will be reviewing, interviewing and hiring for this role on a rolling basis.

Position Summary

The Senior Account Supervisor (SAS) is responsible for managing overall account team performance as it relates to client service and quality control on multiple, sizable pieces of business. The person in this role has expertise in delivery of integrated communications programming and can both direct, counsel and execute client programs with strong leadership and gravitas. They are astute client leaders and are often out ahead of client requests in the service of strongly leading a client program. They also guide and manage teams to deliver excellence and is expert in program planning, management and delivers ROI. The SAS supports the growth of incremental business within a client portfolio and has experience leading new business pitches.

Responsibilities and Expectations
SKILLS (Client & Stakeholder Engagement, Business & Project Management, Business Development and Talent Development/Leadership)

• Expertly owns and leads client relationships, programming and teams; solicits counsel of senior staff and consultants when needed and appropriately
• Oversees account team work quality and operational performance, ensuring deadline adherence, reaction to industry trends and ensuring plan execution maps to client objectives within budget
• Leads research, planning and development of comprehensive integrated communications campaigns
• Expertise in organizational client management to stay one step ahead of client asks and lead teams to organizational excellence
• Demonstrates writing excellence when crafting internal and client correspondence, communications plans, press materials, new business proposals, etc.; knows and adheres to AP style to deliver flawlessly written work
• Sets and leads integrated communications/PR programming including media relations strategy and execution, digital/social strategy and content approaches, outreach plan creation, executive thought-leadership planning, drafting of materials, event management, growth of contact network and effective pitching and training of spokespersons
• Generates original ideas for sustainable earned-first programming, creates and successfully integrates them into plans, measures and evaluates them against goals
• Displays strong presentation skills; is an active and vocal client leader, freely offering guidance, strategy, and course correction; able to build and maintain deep client trust
• Proven ability to drive revenue generation via organic and net new business growth
• Recommends and utilizes research and analytics as a key project performance indicator
• Grows network of industry clients and participates in relevant professional organizations and networking activities that will grow EGAMI brand recognition and own reputation
• Records, submits and approves time, expenses and POs to the right project codes on a timely basis; manages direct reports and teams to stay in compliance
• Leads financial management for accounts, including client set-up/authorization process, staff hours allocation and management, forecasting hours against utilization, and development of accurate project budgets using the firm’s financial system
• Works within account budget parameters and deadlines
• Manages micro and macro client budget issues to resolution; forecasts overservice and elevates to senior leadership proactively
• Tracks and monitors project financials (e.g., budget vs. actual) and meets client revenue targets
• Helps plan/evaluate team structures to maximize project profitability/quality
• Helps ensure team follows EGAMI financial policies and processes
• Initiates new business process, including identifying new business opportunities and helping lead the RFP response process
• Grows account organically by introducing clients to relevant EGAMI capabilities to advance their business goals
• Ensures performance expectations, career development plan and goals are set and reviewed regularly, including during performance review process for all direct reports
• Provides ongoing, constructive feedback to staff and consistently holds them accountable for performance, compliance and ethical business conduct and addresses under-performance in an appropriate and timely manner
• Mentors, coaches and supports all team members and ensures staff are developing abilities through trainings, including on-the-job training and mentoring
• Consistently follows EGAMI’s policies and procedures
• Sets achievable goals and tasks, delegates opportunities and provides resources for staff to meet their goals; consistently measures and recognizes goal-achievement
• Oversees staff’s work products to ensure quality, consistency and to foster desire to attain and maintain performance excellence
• Empowers staff and instills in them the benefits of taking calculated risks
• Contributes to the performance appraisal process for peers, managers and direct reports
• Leads by example; demonstrates strong work ethic, mastery of PR tactics and excellent people management
• Motivates and coaches teams to produce quality work and meets client objectives while achieving staff growth goals
• Sets and pursues challenging stretch goals for self and staff
• Contributes to the development of new capabilities and promotes the implementation of new capabilities through words, actions and priorities
• Commits to continuous learning and building technical and leadership skills through training
• Stays up to date with emerging technologies and trends and demonstrates understanding of how they integrate into integrated communications programs
• Stays up to date on client business category, competitive landscape, and actively reads and digests news and culture to bring the best thinking to clients and client assignments
• Ability to act as a daily client contact for multiple clients simultaneously and possesses a track record of responsible, client-related finance management, including comprehensive managing within client budgets

• Actively demonstrates EGAMI’s Tenets and values of ownership, initiative, taking the lead and embracing challenges, optimism, humility and tenacity
• Serves as a positive role model; supports and respects colleagues, clients and partners; focuses on self-improvement and ensures work is based on strategic insights
• Effectively and consistently manages strengths and weaknesses of self and others; enables self and others to bring the best of their skills and talents to work; is consistently ambitious in setting and achieving goals
• Always takes all feedback as a constructive learning opportunity and acts upon it; enables others to thrive as part of agency life and adapts to others’ styles to do so; ensures excellence is repeated by rigorously identifying and socializing key learnings for all colleagues
• Pushes for creative ideas; is purposeful and enterprising in problem-solving; embraces diverse trends, skills, specialties and viewpoints
• Delivers substantial change for clients and the communities in which we operate; ensures new insights from self and others fuel innovation in agency approach and client work; uses diversity of perspective to elevate client counsel, the agency and own career
• Effectively implements change for clients and agency in a way that demonstrates powerful and unique thinking; uses thoughtful, strategic insights and knowledge to balance risk-taking for clients and the agency; holds others accountable for open-mindedness and embracing diverse viewpoints
• Ensures work and relationships are founded on open and honest communications; listens and asks the right questions during day-to-day work; upholds creative, ethical and legal standards
• Ensures that client counsel and agency action is always purposeful and challenging; prioritizes the interests of the wider agency; holds subordinates, peers and superiors accountable for demonstrating integrity and ethical behavior
• Demonstrates a strategic and thoughtful approach in challenging others to ask the right questions; prioritizes the interests of client service excellence ahead of individual advancement

Company Overview

EGAMI Group is an integrated communications un-agency helping brands break through with high-impact audiences. We empower our employees to grow both personally and professionally through mentorship, training programs, and opportunities to lead impactful work. Our inclusive, dynamic culture fosters collaboration, creativity, and purpose-driven excellence. Our mission is to bring humanity back to brands and create work that moves the world forward. Certified as a Great Place to Work for four consecutive years, we champion values of tenacity, bravery, optimism, humility, principle, and commitment.

Benefits

We offer competitive benefits, including wellness programs, hybrid work options, professional development opportunities, and unique programs like EGAMI BeWell, No Meeting Mondays, Wellness Fridays, Hybrid Work Environment and more!

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of EGAMI's total compensation package for employees. Other rewards may include performance based bonuses, a Paid Time Off policy, and more.

KioEYjrECw