Senior After Sales Officer

Dubai, United Arab Emirates

Take ownership of T&C and maintenance of Socomec UPS systems in UAE and the Middle East.
Act as the senior technical reference for troubleshooting, corrective maintenance, and complex system integrations.
Lead service delivery for major accounts (Data Centers, Banking, Healthcare, Government, etc.).
Support the deployment of new Socomec UPS technologies and provide training to customers.
Ensure compliance with Socomec and customer safety standards at all times.
Deliver professional customer reports and feedback within defined timelines.
Update ERP/CRM systems with accurate and real-time service data.
Identify and share upgrade and replacement opportunities in collaboration with the sales team.
Reports directly to the Middle East Service Manager.

Qualifications

Bachelor’s degree in Electrical Engineering (or equivalent technical experience).
5+ years of proven field experience with Socomec UPS systems.
Strong exposure to major accounts and critical infrastructures.
Excellent diagnostic, problem-solving, and customer-facing skills.
Fluent in English (Arabic is a strong plus; French is an advantage).

#LI-FFB

A family-owned industrial group, Socomec has been designing, manufacturing and selling electrical equipment: inverters, measuring stations, energy storage, switches, source switches... for over a century.

With extensive expertise in critical applications (industry, infrastructure, healthcare, data centers, energy and buildings) Socomec is an innovative player in the transition to energy and renewable energies.

With products and services distributed in 80 countries by more than 100 distributors, Socomec supports businesses for even safer, more flexible and more efficient energy.

Key figures: 12 production sites /30 Subsidiaries / 924M / 4400 Employees

The Europe-North Africa zone has been our historic base for over 100 years.

Our headquarters have been in Benfeld (Alsace), France, since the company was founded in 1922. With production sites in France, Italy and Tunisia, we have 12 sales offices in France and 21 subsidiaries in Europe.

In 2022, the Europe-Africa-Middle East region accounted for 61% of our turnover, with France alone accounting for 25%.

The company is committed to international expansion while maintaining competitive French production. Socomec is currently one of the last French manufacturers to produce UPS equipment in France.

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