Senior Analyst, Business Process Specialist

Company Description

We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.

Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.

With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.

Job Description

The role

We are looking for a highly organized and detail-oriented Business Process Specialist to bridge the gap between high-level process strategy and daily execution. In this role, you will work closely with functional SMEs to understand process gaps and work with Senior Process Architects to take broad process designs and translate them into actionable, user-friendly Standard Operating Procedures.

Your mission is not just to document how things should work, but to ensure these processes are adopted by the team. You will be the champion of Change Management, ensuring that new workflows are understood, embraced, and continuously refined based on real-world feedback.

How you’ll make an impact

• Analyze existing workflows to identify bottlenecks, redundancies, or points of friction. Conduct shadowing sessions (side-by-sides), user interviews, and data analysis to identify the root causes of inefficiency.

• Translate high-level architectural designs into clear, step-by-step Standard Operating Procedures. Design intuitive flowcharts, diagrams, and implementation guides to ensure seamless understanding for end-users.

• Identify and implement AI-driven and automation solutions to streamline workflows, resulting in faster resolution times and improved output accuracy.

• Monitor adoption rates post-launch; identify where teams are struggling and intervene with targeted support or process adjustments.

• Act as the "voice of the user" to leadership, explaining why a process might not be working on the ground.

• Build a culture of continuous improvement where team members feel comfortable suggesting changes.

Requirements

What we’re looking for

• Minimum 2+ years in Business Analysis, Operations, or Process Improvement. Previous experience in Technology, SaaS, or Fintech is a strong plus

• Highly organised, detail-orientated, and comfortable managing ambiguity and multiple priorities in a fast-paced environment.

• Exceptional writing skills; you have a gift for simplifying complex concepts into understandable steps.

• Experience in developing and designing process outlines, flowcharts, and implementation procedures (i.e Lucidchart, Figma, Visio, Miro).

• A strong understanding of how to use AI and automation tools to and improve process efficiency and quality

• Familiarity with change management methodologies; you know how to facilitate behavioral change and help teams adopt new habits.

• Excellent communication and interpersonal skills, able to collaborate effectively across multiple teams and influence stakeholders.

Bring all of you to work

We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram