We are seeking a highly analytical, systems-oriented Senior Analyst to partner closely with an International Product Manager and support the strategy, execution, and optimization of global shipping and compliance-focused products.

This role sits at the intersection of data analysis, process design, systems thinking, and international shipping workflows. You will help transform complex shipping, customs, and compliance data into insights, decision frameworks, and scalable product and process improvements.

Success requires curiosity, independent thinking, and the ability to ask the right questions—not just answer the ones already defined.

What You’ll Do

Systems & Data Flow Understanding

• Develop a solid understanding of end-to-end data flows across shipping, brokerage, compliance, and product systems

• Partner with IT and product teams to understand inputs, outputs, dependencies, and constraints at a surface-level system design (no coding required)

• Identify data gaps, inconsistencies, or process breaks that impact downstream outcomes

Data Analysis & Insights

• Analyze large and complex datasets related to shipping flows, customs events, clearance outcomes, shipment holds, and customer behavior

• Identify patterns, anomalies, and root causes impacting customer experience, compliance, and operational efficiency

• Translate data into clear insights, narratives, and recommendations to support product and roadmap decisions

Data Visualization & Storytelling

• Build compelling dashboards, views, and visualizations that clearly communicate trends, risks, and opportunities

• Help leadership and cross-functional teams understand what’s happening, why it matters, and what to do next

• Ensure data is presented in a way that supports decision-making, not just reporting

Process & Journey Design

• Map and analyze end-to-end shipping journeys, including customer, system, and operational touchpoints

• Support process design and optimization efforts by identifying friction points and improvement opportunities

• Help turn complex workflows into simpler, scalable, and more intuitive processes

Product & PM Support

• Act as a thought partner to the Product Manager—supporting:

• Problem definition

• Opportunity sizing

• Hypothesis validation

• Success metrics definition

• Prepare data-backed materials for stakeholder reviews, roadmap discussions, and executive forums

• Proactively surface insights and opportunities—without waiting to be asked

What We’re Looking For

Core Skills & Attributes (Must-Have)

• Strong data analysis and analytical thinking skills

• Experience with data visualization tools and presenting insights clearly

• Solid understanding of data flows and system interactions (at a conceptual level)

• Strong process design and problem-solving mindset

• Understanding of shipping, logistics, or supply chain journeys (end-to-end thinking)

• Quick thinker who can connect dots across data, systems, and operations

• Excellent at asking the right questions, challenging assumptions, and clarifying ambiguity

• Self-starter with a strong sense of ownership and accountability

• Comfortable working in fast-paced, cross-functional environments

• Proficiency in Microsoft Office, including Excel, Access, and PowerPoint.

• Strong organizational skills with the ability to multitask and meet deadlines.

• Excellent communication and interpersonal skills.

• Proven ability to lead cross-functional teams and manage complex stakeholder environments.

Preferred Experience

• Master of Business Administration.

• Experience working with international markets and multilingual product environments.

• Experience in:

• Transportation, logistics, supply chain, or international shipping

• Product, operations, or strategy-support roles

• Familiarity with customs, trade compliance, or international shipping flows (a plus, not required)

Tools & Technical Skills

• Strong proficiency in Excel (analysis, modeling, structured thinking)

• Experience with PowerPoint for storytelling and stakeholder communication

• Familiarity with BI or visualization tools (e.g., Power BI, Tableau, etc.)

• Comfort navigating data from multiple systems and sources

Additional Details:

• Location: Atlanta, GA (onsite role, requiring commuting). Must already reside in or be willing to self-relocate to the area.

• Visa Sponsorship: Not available.

• Job Grade: 20G

• Last day to apply internally: 4/21/26 @ 11:59am