Senior Analyst - Vendor Operations - Associate

Role Description

We are seeking a highly motivated and detail-oriented Supplier Management Analyst to support the development and oversight of critical and high-risk supplier relationships. This role will collaborate closely with department heads and designated relationship owners to qualify, build, and monitor third-party engagements. The successful candidate will play a key role in ensuring the bank maintains a robust and compliant Supplier Management Program aligned with our Third Party Risk Management (TPRM) policy.

This position involves managing strategic vendor relationships throughout the TPRM lifecycle—from onboarding through termination—while ensuring performance, compliance, and alignment with business objectives. The analyst will also contribute to the delivery of best practices in vendor management for our new digital banking platform.

Role Objectives

• Lead a portfolio of critical and high-risk third-party relationships across the team.
• Develop a comprehensive understanding of third-party vendors and associated contracts.
• Assess and articulate key elements of supplier relationships, including parent-child structures and engagement-level details.
• Keep Third Party Executive Sponsors informed of relationship status and developments.
• Oversee TPRM deliverables, ensuring timely completion by contract owners.
• Track and manage key supplier oversight activities, including:
• Contingency plans
• Performance scorecards
• Quarterly Business Reviews (QBRs)
• Periodic due diligence and reassessments
• Business acknowledgment of due diligence results
• Issue management and termination checklists
• Escalate concerns when contract owners fail to support supplier oversight adequately.
• Implement monitoring and assessment plans to evaluate third-party performance and risk controls.
• Ensure performance scorecards are completed accurately and in compliance with TPRM standards, with appropriate evidence and approvals.
• Confirm that management routines and measurable SLAs are in place and properly reported.
• Monitor and manage third-party issues, including:
• Remediation action plans
• Risk acceptances
• Performance improvement plans
• Escalation of findings and incidents
• Ensure termination activities are initiated and completed as required.
• Partner with Sourcing and Procurement to ensure contracts include appropriate terms, SLAs, protections, and regulatory compliance.
• Foster inclusive and mutually beneficial vendor partnerships that support bank operations and customer experience.
• Identify and implement process enhancements to improve reporting and workflow efficiency.

Qualifications and Skills

• Bachelor’s degree or equivalent experience
• Proven experience in supplier management, reporting, and data analysis
• Strong interpersonal skills with the ability to engage diverse stakeholders
• Demonstrated ownership of complex relationships and accountability enforcement
• Background in risk management, security solutions, or related programs
• Passion for process improvement and operational excellence
• Strong negotiation, decision-making, and problem-solving abilities
• Excellent analytical, organizational, and communication skills (written and verbal)

Preferred Experience

• Familiarity with Coupa or similar procurement platforms
• Project management experience
• Knowledge of Regulation W (Reg W)
• Six Sigma certification
• Exposure to data science, machine learning, or artificial intelligence

Additional Requirements