Senior Analyst - Workforce Management

Key Accountabilities:

This role is responsible for :

• Better experience for Customer and Colleague
• Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment
• Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and scenario creation to support business needs . Anaplan experience would be an added advantage.
• Educating stakeholders about analytics and operational best practice.
• Accurate forecasting of Demand and the impacts to BU performance
• Advanced MS Excel skills and Power BI reporting capability as a minimum skill set, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans
• Proactively managing risk; meeting all policy and compliance requirements; performing controls; adhering to process and procedures; and escalating events, issues or breaches as they are identified.

Capabilities, Experience & Qualification Requirements:

Essential capabilities

• Strong understanding of Aspect (eWFM/Alwaria), Anaplan
• Excellent knowledge of software and spreadsheet applications (Excel, Access)
• Ability to read, interpret and apply insights and recommendations
• Ability to communicate complex information in a neutral and professional manner
• Workforce management experience in Banking and Finance would be ideal

Other capabilities

• Workforce analytics , time management and project management