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Senior Application Analyst
Job Description:
We are looking for a detail-oriented, technically strong Senior Application Analyst to support the systems, applications, data, and workflows that keep our banking operations running smoothly. In this role, you will partner with front-line teams, operations leaders, IT, and vendors to resolve
Expectations:
- Provide advanced second- and third-level application support for systems used by delivery teams, triaging and resolving issues escalated from first-line support.
- Monitor application performance, data pipelines, and system integrations to identify and address issues proactively before they impact operations.
- Investigate recurring incidents, determine root causes, and implement long-term solutions in collaboration with IT, engineering, and vendor partners.
- Support back-office and operational applications, including configuration updates, user access issues, and routine system enhancements.
- Maintain and improve reports, dashboards, and data extracts that provide operational visibility for associates and leadership.
- Support system upgrades and new feature rollouts through testing, documentation, training support, and end-user communication.
- Partner closely with front-line supervisors and end users to understand pain points and translate business needs into practical system improvements.
- Document processes, known issues, workarounds, and system configurations to strengthen the support knowledge base.
- Participate in structured coverage windows to help ensure support availability during peak operational periods.
Qualifications and Educational Requirements
- 5+ years of experience in an applications analyst, systems analyst, or IT support role within a banking or banking operations support environment.
- Strong working knowledge of enterprise banking operations, including teller applications, new account opening, statement printing, and check clearing.
- Proficiency in SQL or database querying, with the ability to investigate data issues and produce operational reporting.
- Experience supporting and troubleshooting system integrations and data feeds across applications.
- Solid understanding of ITIL or similar service management frameworks, including incident, problem, and change management.
- Strong analytical and diagnostic skills, with a methodical approach to problem-solving.
- Clear communication skills, including the ability to explain technical information to non-technical associates and operations leaders.
- Ability to manage multiple priorities and remain calm under pressure during operational incidents.
- High level of professionalism and discretion when handling confidential information.
- Experience supporting front-line branch teller and platform delivery functions.
- Familiarity with core banking applications such as SilverLake, check capture, BPM, SharePoint, file transfer tools, and workforce management platforms.
- Exposure to reporting and visualization tools such as Power BI, Tableau, or similar platforms.
- ITIL Foundation certification or a comparable service management credential.
M C Bank is an Equal Opportunity / Affirmative Action employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. All hiring decisions are based on qualifications, merit, and business needs.
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