Senior Application Support Analyst

Skills/Experience Requirements:

• 3+ years previous experience working directly with customers in a B2B Application Support role

• Ability to serve as a liaison representing Solifi to customers

• ITIL V3 Qualification and/or experience (desirable but not essential)

• Excellent communications skills (both written and verbal)

• Ability to work independently to achieve desired outcomes

• General knowledge of Finance/Accounting, especially within an asset finance business and/or the use of Solifi products in a customer’s business preferred

• Demonstrated organizational skills and ability to prioritize and manage multiple tasks with a detail orientation

• Ability to work collaboratively as part of a team with minimal supervision.

• Ability to effectively problem solve situations using strong troubleshooting and analytical skills

• Exposure to Microsoft Dynamics based solutions preferred

• Willingness to work outside of normal business hours when required

  
  

Additionally, we are looking for a customer and community-minded professional who embodies the following traits:

• Communicator – Facilitates a meaningful dialogue in any form (Verbal, Written, Non-verbal) between the people who make our product CALMS and those that use it.

• Analytical Thinker - Critically examines technical and non-technical issues and devises a solution to a problem – be it a process improvement, workaround, or touching base with people in order to create a satisfactory solution.

• Relationships - Encompasses the Corporate customer and Internal teams as equal partners, considering themselves as an extension of their team, treating their problems as their own and provides a level of service that they would expect themselves.

• Compassionate – Desires to passionately promote a positive, optimistic collaborative, empathetic and creative approach to the core competencies of the role which involves: People Problems Products Procedures Processes