Senior Assistant, Community Health Sciences

Introduction:

Aga Khan University's (AKU) Department of Community Health Sciences (CHS) is a preeminent public health institution in the country. The vision of the Chancellor set the direction for the University to take a lead in community development and the creation of an innovative curriculum that emphasizes a balance between patient care and population health. Over the past several decades, CHS has played a major role in leading the development of national level primary health care, public health practice, health systems through evidence-based approach. CHS has established successful models in urban and rural settings in Pakistan emphasizing empowerment - building on the strengths of communities. As part of an international university, CHS collaborates in a global network of outstanding research and teaching institutions including AKU affiliates in East Africa and Central Asia.

CHS has five major sections – Epidemiology & Biostatistics, Health Policy & Management, Population & Reproductive Health, Environmental-Occupational and Climate Change (EOHCC), and Non-Communicable Diseases & Mental Health.

AKU is an equal opportunity employer and is committed to safeguarding and aims to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between all faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

You will be responsible for:

• provide first-level troubleshooting support for hardware, software, printers, internet connectivity, and peripheral devices within the department
• coordinate with central IT teams for resolution of technical issues and follow-up on service requests
• support installation, configuration, and maintenance of departmental computer systems and related equipment
• assist faculty and staff in the use of online platforms, virtual meeting tools, learning management systems, and departmental applications
• provide technical support during virtual, hybrid, and in-person academic sessions, workshops, seminars, and meetings
• maintain inventory records of IT equipment and coordinate repair/replacement as required
• ensure proper setup and functioning of classroom technology, audiovisual systems, and online teaching platforms
• assist in maintaining departmental data storage, shared drives, and electronic records in coordination with relevant teams
• perform any other duties assigned by the supervisor in line with departmental requirements.

Requirements:

You should have:

• Bachelor’s or master’s degree preferred in computer science, Information Technology, or a related field from a recognized institution
• relevant IT certifications (e.g., Microsoft, Cisco, CompTIA) will be an added advantage
• minimum 1–2 years of relevant experience in IT support or systems administration
• experience in troubleshooting hardware, software, and basic network issues
• exposure to enterprise IT environments will be preferred
• strong knowledge of operating systems (Windows, basic Linux)
• understanding of networking concepts (LAN/WAN, IP configuration, troubleshooting)
• proficiency in MS Office and common enterprise applications
• good problem-solving and analytical skills
• effective communication and interpersonal skills
• ability to manage multiple tasks and work under pressure
• strong organizational skills and attention to detail.

Comprehensive employment reference checks will be conducted.

• Only shortlisted candidates will be contacted.