Senior Associate - Clinical Enterprise

The Senior Associate works collaboratively within a team of highly qualified Performance Transformation consultants to deliver performance improvement for healthcare organizations. This position will be primarily responsible for performing billable work for clients. The role of the Senior Associate is to actively lead and participate in engagement workstreams activities and deliverables to meet the objectives of the Statement of Work (SOW) or internal project.

The Senior Associate will be expected to:

• Determine client needs in terms of the engagement statement of work

• Lead, complete and provide quality assurance over data analyses

• Interpret data analyses, form initial recommendations and develop potential solutions for consideration

• Develop deliverables and presentation materials for various audiences

• Assist in risk identification and mitigation

• Manage workstream economics and project management

• Assist in the implementation of recommended improvements

• Meet project timelines and working with clients to obtain their “buy-in” to their team’s work products

The Senior Associate will serve as a mentor and coach for junior staff. The Senior Associate will utilize Coker and Acuvance solutions and tools as needed. The Senior Associate will work cohesively in a team environment and will work with team and Practice leadership to professionally represent Coker and Acuvance in all settings.

The Senior Associate is required to also participate in Coker internal activities including practice development, required and approved educational opportunities and learning the various technologies, methods and processes necessary for the completion of their work for clients. Additionally, the Senior Associate should:

• Maintain utilization targets for client billable projects, as set forth by Acuvance and Coker leadership.

• Create value through meaningful participation to grow and enrich the Practice as a whole or the individual Service Area within the Practice.

KEY RESPONSIBILITIES OF THE ROLE:

• Obtain data, execute/direct/oversee analyses, initiate interpretations, conclusions and prepare written, graphic and verbal presentations of analytics and recommendations for team leadership review.

• Perform quality assurance on assigned workstream deliverables and on deliverables of staff assigned to them for mentorship or oversight on client related or internal projects.

• Assist in determining client needs by effectively participating in client interviews and summarizing findings and observations.

• Effectively execute on project plans in alignment with SOW.

• Effectively engage with clients in a professional and responsible manner, representing Coker and our work in an ethical manner.

• Leads project workstreams where deemed appropriate by team leadership.

• Complete assigned work as requested by team leadership to accomplish the SOW including all analytics, reports, implementation processes with the client, etc.

• Participate in project management related activities, as assigned.

• Manage the budget and expenses for their assigned workstream or project.

• Participate in risk and issue identification and mitigation along with the project leadership team.

• Participate in practice development activities.

• Participate in methodology and tool development within their Service Area.

• Actively listens for market opportunities on current engagements and networks and communicates potential leads to leadership.

• Complete training requirements on an annual basis as requested.

Note: This description is not intended to be all-inclusive. Employee may perform other related duties to meet the on-going needs of the organization.

EDUCATION AND EXPERIENCE

• Bachelor’s degree from an accredited college or university (BSN, BS, BA, BBA, etc.) – Required

• Master’s or Doctorate degree and/or additional certifications (MSN, MBA, MHA, MPH, MSA, etc.) – Preferred

4+ years of relevant experience in clinical enterprise operations, including areas such as clinical workflows, care delivery operations, provider practice management, clinical support services, or clinical performance improvement; experience in health system operations, operational or strategic consulting, strategic planning, or decision-support analytics is also highly preferred. GENERAL QUALIFICATIONS

• Proficient in Excel, Tableau, PowerPoint, with familiarity in broader business intelligence tools and the ability to translate data into actionable insights.

• Demonstrated ability to conduct thorough, relevant analyses and to oversee, mentor, and guide others in producing high-quality client deliverables.

• Skilled in developing and delivering effective presentations, both verbal and written, to communicate project outcomes, strategic recommendations, and key insights to client audiences.

• Strong time-management skills with the ability to prioritize workload and manage the time and responsibilities of others within assigned workstreams.

• Proven ability to lead workstreams, including directing staff, managing work effort, and ensuring alignment to engagement goals.

• Capable of reviewing, validating, and ensuring the quality and accuracy of work produced by team members.

• Excellent interpersonal and communication skills, with the ability to collaborate effectively across diverse teams and client groups.

• Sound judgment with the ability to discern when to make independent decisions and when to consult with leadership.

• Highly motivated, self-directed, perceptive, and energetic, with a strong commitment to excellence in client service.

• Strong problem-solving skills with the ability to exercise mature judgment in complex or ambiguous situations.

CLINICAL ENTERPRISE PERFORMANCE TRANSFORMATION QUALIFICATIONS

• Minimum of 2 years of experience in hospital/ambulatory clinical practice, healthcare operations, healthcare consulting, etc.

• Demonstrated ability to support clinical enterprise performance transformation engagements through strong analytical skills, data interpretation, and deliverable development.

• Ability to manage assigned workstreams, maintain timelines, and communicate progress effectively to project leaders and clients.

• Proven capability to build trust with client stakeholders through professionalism, responsiveness, and high-quality work.

• Ability to contribute to solution development, identify operational insights, and support recommendations with sound logic and data.

• Willingness to navigate complex client environments and support difficult conversations through preparation and clear communication.

• Ability to provide analytical and general knowledge support on clinical operations initiatives, including

detailed analytics to drive quality, efficiency, and patient throughput improvements

TRAVEL AND OTHER REQUIREMENTS

• This position requires travel (30% or more)

• Professional certifications such as Lean Six Sigma and PMP, which demonstrate strong process improvement expertise and disciplined project management capability – Preferred