Senior Associate, Debt Collections

Job Purpose:

The Senior Associate, Collections is responsible for managing and overseeing collections activities to ensure timely recovery of outstanding receivables while maintaining positive relationships with customers and stakeholders. The role supports cash flow optimization, ensures adherence to credit policies, and contributes to continuous improvement of collections processes and reporting.

Roles & Responsibilities:

Collections & Receivables Management

• Manage assigned customer accounts and oversee the collection of outstanding receivables in line with agreed credit terms.
• Follow up with customers on overdue invoices through calls, emails, and meetings, ensuring timely resolution.
• Investigate and resolve billing discrepancies, disputes, and payment issues in coordination with internal teams.
• Monitor aging reports and escalate high-risk or long-outstanding accounts as required.

Reporting & Analysis

• Prepare and maintain accurate collections reports, aging analysis, and cash collection forecasts.
• Track collection performance against targets and support management with insights and recommendations.
• Maintain up-to-date records of customer communications, payment commitments, and collection actions.

Policy Compliance & Risk Management

• Ensure collections activities comply with internal credit policies, procedures, and applicable regulations.
• Support credit risk assessments by providing input on customer payment behavior and risk indicators.
• Assist in reviewing and recommending credit limits and payment terms where applicable.

Stakeholder Coordination

• Work closely with Sales, Finance, Legal, and Customer Service teams to resolve disputes and facilitate collections.
• Maintain professional and constructive relationships with customers while enforcing payment discipline.
• Support escalation and legal follow-up processes when required.

Process Improvement

• Identify opportunities to improve collections efficiency, reporting, and customer communication processes.
• Support system enhancements related to receivables and collections within the ERP system.
• Assist in documenting collections procedures and best practices.

Job Qualifications & Requirements:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 4–7 years of experience in collections, accounts receivable, or credit control.
• Strong understanding of receivables management, credit policies, and collections best practices.
• Experience working with ERP systems and financial reporting tools.
• Proficiency in Microsoft Excel and MS Office applications.