Senior Associate - Digital Product Management

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.

We are looking for a Sr Associate – Digital Product Management . This role sits within the Amex Offers Digital Media Product team in Membership Portfolio Services.

The Sr. Associate will be responsible for delivering new features and ongoing enhancements to DiMO, an internal platform used by Sales and Marketing Operations Colleagues to onboard Amex Offers. This includes translating business needs into product requirements, supporting delivery across Agile teams, and ensuring a strong feedback loop through execution of the team’s quarterly CSAT program. This role will also play a key part in identifying and leveraging AI-enabled solutions to improve operational efficiency, streamline user workflows, and enhance the overall offer onboarding experience.

The successful candidate will have experience managing digital initiatives and will collaborate with a team of product owners, engineers, designers, and business partners to drive our key goals.

The Amex Offers Digital Media Product team provides the technical capabilities to enable sourcing, setup, targeting, fulfilment, and measurement of Amex Offers campaigns. Our platforms are part of the Digital Offers Ecosystem; a collection of teams and capabilities that are responsible for the end-to-end implementation of Amex Offers.

• Minimum of 2 years of experience in digital product development

• Experience working in Agile teams, including backlog management and user story development

• Ability to translate business needs into clear, actionable product requirements

• Strong collaboration skills and ability to operate effectively in a matrixed organization

• Can-do attitude with a passion for digital products and technology

• Curious about the why and how

• Sense of urgency and enthusiasm in developing best-in-class products

• Highly organized, with the ability to manage multiple priorities and adapt to changing business needs

• Analytically savvy – leveraging both quantitative and qualitative insights to drive outcome-driven product decisions

• Curious about leveraging AI to drive greater output and efficiency
• Experience with MarTech platforms and/or Adobe tools is a plus

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .