Senior Associate Program Manager

Role Objectives:

The Senior Associate Program Manager facilitates collaboration among teams to resolve challenges promptly, analyzing customer feedback for areas of improvement and driving continuous enhancement initiatives. They lead cross-functional projects, utilizing data insights, piloting new initiatives, and ensuring regular updates to stakeholders. Additionally, they possess the capability to manage end-to-end project lifecycles effectively, from planning to delivery of results.

Roles & Responsibilities:

• Coordinate between different teams to identify and solve business challenges in high quality and timely manner
• Analyze customer reports and reviews to identify key areas of improvement to the overall customer experience
• Look for continuous improvement opportunities
• Report updates regularly to each project’s stakeholders
• Pilot and own new initiatives that transform our operations and improve the service we provide
• • Lead cross-functional projects using insights based on data
• Ability to lead end-to-end projects (from planning the project to delivering results).

REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS:

• 3+ years of experience in a relevant field
• Ability to understand the operational performance, anticipate issues, and quickly understand & support in solving them when they arise
• Process-orientation
• Passion for data analysis and the ability to drive quality improvement
• Customer centricity
• Strong communication and ability to drive discussions and keep focus
• Exceptional written and verbal communication skills
• Bias for action
• Self-motivation & natural curiosity. You excel at independently discovering solutions to complex problems
• Passion for learning how things work and you’re always looking for ways to innovate
• Previous experience in Project Management is preferred.