Senior Associate, Sapphire Benefit and Content Marketing

Shape the future of credit card marketing with us. Lead the development and management of Sapphire benefit messaging and content initiatives that deepen customer relationships and maximize portfolio value.

Job Summary:
The Senior Associate of Benefits and Content Marketing for Chase Sapphire will drive brand engagement through consistent, dynamic storytelling across channels. With a customer-first mindset, the Senior Associate will leverage industry and consumer insights to build and manage a content strategy and framework that establishes Sapphire as a differentiated, high-value product suite among customers. This person will work hand in hand with marketing and portfolio counterparts to enable cohesive messaging across microsites, social, PR, email and more. The ideal candidate will be able to manage multiple projects in a fast-paced environment, successfully collaborate cross-functionally to drive results, and execute brilliantly to ensure flawless customer marketing. Join us to make a meaningful impact on our iconic Sapphire portfolio.

Job Responsibilities:

• Translate complex card benefits into simple, differentiated value propositions, partnering with both internal and external creative resources to build a messaging architecture that prioritizes proof points by audience and strategy.
• Build and maintain benefit playbooks and QA processes that drive messaging clarity and consistency across paid, owned and earned channels.
• Partner cross-functionally across social, email, digital, external communications and creator assets to ensure fidelity to messaging, benefit hierarchy and brand standards.
• Think customer first, leveraging 1st and 3rd party insights to build engaging messaging and communications
• Review and approve content, ensuring accuracy of benefits claims, regulatory compliance, and on-brief execution.
• Manage multiple projects and prioritize resources to meet deadlines
• Execute brilliantly in a fast paced, deadline driven environment

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree or equivalent experience
• Minimum 3-5 years in marketing for a consumer brand
• Proven ability to build relationships in a matrixed organization
• Experience managing creative agencies including negotiating scopes of work, delivering feedback, and receiving on-time deliverables
• Proactive and results-driven approach
• Ability to manage multiple complex initiatives simultaneously
• Strong team player with a collaborative mindset
• Exceptional communication skills
• Comfortable in a fast-paced environment with competing priorities
• Meticulous attention to detail, strong organizational skills, and executional excellence

Preferred Qualifications, Capabilities, and Skills:

• Experience in financial services, credit card, travel, dining, or lifestyle brands
• Familiarity with customer engagement strategies, including digital and traditional marketing channels
• Background in agency management or creative leadership
• Strong organizational and project management skills

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans