Senior Associate Service Consultant

Job Description: Client Servicing

Position: Senior Associate Service Consultant

Roles & Responsibility:

 Demonstrating a solid understanding of the products or services on the commercial lines

domain.

 Good presentation skills and deep understanding of Employee Benefits & Non-Employee Benefits Policies.

 Developing and sustaining solid relationships with key clients that bring in the most income for

the company.

 Addressing and resolving key clients’ queries and complaints.

 Acting as the main point of contact between key clients and internal teams.

 Supervising the account teams assigned to each key client.

 Communicating and collaborating with the marketing, sales, and operations departments to

ensure that key clients’ needs are met.

 Compiling reports on account progress, goals, and forecasts for account teams and

stakeholders.

 Developing a thorough understanding of key clients & needs and requirements and preparing

customized solutions.

 Negotiating contracts with key clients and meeting established deadlines for the fulfilment of

each client & long-term goals.

 Building relationships with clients.

 Negotiating deals with clients.

 Analysing data and market trends.

 Networking & Hunting to attract potential clients.

ISMS Responsibilities:

 Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and

serve users authorized by Function Heads;

 Provide technical consulting assistance to Function Heads so that information systems can be

built and run to best meet business objective;

 Ensure the safeguarding of information in their possession;

 Accepts responsibilities for the operation and protection of information assets; and

 Perform the work as delegated by the by the Function Head.

Skills Required:

 Proven experience in key account management.

 Candidate who is knowledgeable about the products and services for Corporate Business

 Candidate should be self-driven.

 Have the ability to thrive in a dynamic, fast-paced start-up environment.

 Have good presentation skills and be able to convince potential clients.

 The ability to build rapport with key clients.

 The ability to handle multiple client accounts.

 Strong negotiation and leadership skills.

 Exceptional customer service skills.

 Excellent communication skills.

 Proficient in all Microsoft Office applications as well as CRM software.