Senior Associate -SMB Payments, Strategy, and Planning

The Connected Commerce Payments organization is a motivated, forward-thinking team of highly talented product managers focused on delivering innovative payment services via today's and tomorrow's most important platforms. We aim to transform customer experiences, simplify business processes, and drive product excellence.

As a Senior Associate in the Small and Mid-sized Business - Strategy and Planning team, you will play a crucial role in shaping product strategy and delivery for Payments, focusing on the Small Business and Commercial client segments. You will drive strategic direction and connect the dots across a business agenda that spans multiple teams, partners, and lines of business. In this role, you will need to be highly organized, self-motivated, and a strong strategic thinker. Your ability to communicate effectively and focus on execution will be key to your success. Additionally, your superior influencing and relationship management skills will enable you to build strong connections and drive results.

Job Responsibilities:

• Engage closely with engineering, line of business partners, and cross-functional stakeholders to identify new product opportunities that reflect customer and market needs.
• Collaborate with design and research teams to develop a deep understanding of business customer needs.
• Drive end-to-end product consistency for the SMB customer segment, including evaluating and benchmarking fraud risk strategy across all payment methods, and coordinating delivery for enhanced authentication and risk assessment capabilities.
• Manage executive updates and communications to senior firm leaders and cross-LOB partners, both recurring and ad hoc; track production schedule of key team deliverables and critical follow-ups.
• Track, monitor, and synthesize insights on industry trends and competitive dynamics across the payments landscape.
Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to assess product performance and drive prioritization of future initiatives.

Required qualifications:

• 3+ years of relevant experience in strategy, product, or a related role.
• Passion for understanding customer needs and demonstrated ability to build digital products.
• Ability to think strategically and connect the dots to the bigger picture, while being comfortable diving into details to ensure successful execution.
• Proven success in collaborating, influencing, and driving decisions with multiple stakeholders, including team members across product, technology, and design.
• Excellent analytical skills and ability to present fact-based recommendations clearly, logically, and concisely.
• Thought-leader who seeks innovation opportunities for clients and business operations improvement opportunities for the firm.
• Demonstrated ability to manage multiple initiatives to completion under concurrent, rigorous, and regulatory deadlines in a fast-paced dynamic environment.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans