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Job Title: Senior Business Analyst - Technical (Microsoft Dynamics 365)
Location: Primarily Remote, with occasional on-site work at 1 North Old State Capital Plaza, Springfield, IL

Project Summary & Overview

We are seeking a Senior Technical Business Analyst with expertise in Microsoft Dynamics 365 to support a large-scale Product Management Transformation initiative. This project focuses on optimizing enterprise systems and services to enhance operational efficiency and service delivery, with Dynamics 365 at its core.

In this role, you will engage with stakeholders across business and technical teams to understand requirements, identify gaps, and help shape effective solutions within the Microsoft Dynamics 365 platform. While the role requires a strong technical orientation, it does not require software development skills. Instead, the focus is on translating business needs into actionable technical requirements and ensuring alignment between business processes and technical capabilities.

Key Responsibilities

Business Requirements Gathering

Engage with business stakeholders to collect, analyze, and document detailed business and functional requirements related to Dynamics 365 functionality.

Gap Analysis & Process Optimization Conduct gap analyses between current and future states, identifying opportunities for improving business processes through Dynamics 365 solutions. Functional Specification Development Translate business requirements into user stories, functional specs, workflows, and use cases for technical implementation teams. System Configuration Support Work closely with technical teams to validate and support system configurations, workflows, forms, and business rules within Dynamics 365. Data Mapping & Integration Support Assist in data mapping exercises to support integration of Dynamics 365 with other systems; demonstrate familiarity with APIs and data flow concepts. Testing & Validation Collaborate with QA teams to define test cases, support User Acceptance Testing (UAT), and ensure that solutions meet defined business requirements. Stakeholder Collaboration Serve as a liaison between business stakeholders and technical teams to ensure clear communication and mutual understanding of deliverables. Training & Adoption Support user training and system adoption efforts through documentation, workshops, and troubleshooting. Reporting & Insights Utilize Power BI and native Dynamics 365 tools to create reports and dashboards that provide actionable insights to stakeholders. Continuous Improvement Facilitate retrospectives and stakeholder feedback sessions to drive ongoing improvements in solution design and business processes. Required Skills and Experience

Microsoft Dynamics 365 Proficiency

Hands-on experience with Dynamics 365 CRM and/or ERP modules, including configuration, workflows, security roles, and dashboards.

Business Process Analysis Strong analytical skills to map and optimize business processes using platform features and low-code tools. Data Integration Familiarity Understanding of data models, basic SQL concepts, and proficiency in working with APIs and integration scenarios (not coding). Power Platform Experience Experience using Power Platform tools such as Power Apps, Power Automate, and Power BI to extend and enhance Dynamics 365 capabilities. Technical Documentation Ability to create user stories, functional specifications, process flows, and visual documentation using tools like Visio or Lucidchart. Agile Methodology Experience Comfortable working in Agile environments, participating in sprint planning, grooming sessions, and using tools like Azure DevOps or Jira. Testing & UAT Experience in defining and coordinating UAT processes, identifying bugs, and validating fixes. Training and Support Ability to deliver system training and support documentation tailored to business users. Beneficial Skills (Not Required)

Azure DevOps / Jira Experience

Familiarity with backlog management, work item tracking, and deployment pipelines.

Analytics and AI Exposure to predictive analytics or AI-powered features in Power BI or Dynamics 365. Testing Tools Knowledge of testing tools like Microsoft Test Manager or Selenium for functional testing support. Compliance Awareness Understanding of regulatory considerations, particularly regarding data security and privacy in enterprise applications. Certifications Microsoft certifications such as: Microsoft Certified: Dynamics 365 Fundamentals Microsoft Certified: Power Platform Functional Consultant CBAP (Certified Business Analysis Professional) Why Join Us?

As a Senior Technical Business Analyst, you’ll help guide the digital transformation journey of a mission-driven organization focused on delivering critical services to children and families in Illinois. You//'ll work alongside a talented team of professionals, shaping impactful solutions with Microsoft Dynamics 365. If you//'re a dynamic and detail-oriented analyst with a passion for bridging the gap between business and technology—this is your opportunity to make a difference.

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