Senior Business Account Manager

About the role:

The Senior Business Account Manager is responsible for managing key client relationships, driving renewals, and achieving consistent revenue growth within the assigned territory. The role combines field sales, account servicing ,and relationship management to ensure seamless operations and superior client satisfaction across societies.

Job Description:-

1. Sales & Servicing

● Drive upselling and cross-selling initiatives within existing client accounts.

● Ensure smooth on-ground servicing and operational efficiency to maintain client satisfaction.

2. Client Management

● Manage and nurture long-term client relationships, ensuring timely renewals and retention.

● Act as the escalation point for key clients, providing prompt and effective resolution.

3. Team Handling

● Lead, guide, and motivate a team of Business Account Managers/Executives within the assigned territory.

● Monitor team performance, ensure target achievement, and drive best practices in client servicing.

● Conduct regular review meetings, field audits, and performance feedback sessions.

4. Territory Ownership

● Take full accountability for sales and servicing performance within the assigned area.

● Plan, execute, and monitor all business activities to achieve monthly and quarterly targets.

5. Relationship Building

● Build and maintain strong professional relationships with RWAs, Builders, and Facility Management

Teams.

● Act as the trusted advisor and single point of contact (SPOC) for key client stakeholders.

6. Field Operations

● Conduct 5–6 productive client meetings daily, focusing on renewals, upselling, and client engagement.

● Ensure team members maintain consistent on-ground presence and follow field discipline.

7. Tracking & Reporting

● Record all meetings, activities, and client updates accurately in the company’s CRM/mobile app.

● Monitor team reporting compliance and consolidate territory performance reports.

8. Compliance & Retention

● Adhere to all company policies, operational standards, and compliance norms.

● Drive zero client churn through proactive engagement and service quality.

Mandatory requirements for this position

● Experience: Minimum 3–5 years in B2B/B2C field sales, client servicing, or account management, with at

least 1 year of team handling experience.

● Leadership: Proven ability to lead, coach, and motivate a high-performing sales/service team.

● Communication: Strong interpersonal, presentation, and negotiation skills.

● Technical Skills: Proficiency in CRM tools, mobile applications, and digital reporting systems.

● Attributes: Result-oriented, disciplined, self-motivated, and capable of driving accountability within the

team.

What we have to offer!

● Opportunity to work closely with high-performing Sales and Operations teams.

● Exposure to end-to-end client management and process optimization.

● Fast-paced and collaborative work environment with growth opportunities.

Benefits

● Variable Pay

● Corporate Health Insurance

● Travel Allowance

● Monthly R&R awards

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance

Education:

• Bachelor's (Required)

Experience:

• B2B/B2C Field Sales: 5 years (Required)
• Client Servicing: 5 years (Required)
• Account management: 5 years (Required)
• Team Handling: 5 years (Required)
• CRM software: 5 years (Required)
• Territory Ownership: 5 years (Required)
• Relationship Building: 5 years (Required)
• Field Operations: 5 years (Required)
• Tracking & Reporting: 5 years (Required)
• Compliance & Retention: 5 years (Required)
• Mobile applications: 5 years (Required)
• digital reporting systems, Sales & Servicing: 5 years (Required)

Language:

• English (Required)

License/Certification:

• Driving Licence (Required)

Work Location: In person