Senior Business Analyst

🌟 We’re Hiring: Senior Business Analyst

Location: Abu Dhabi

Department: Operations

Reporting to: Senior Manager, Digital Experience and Applications

About the Role:

We are seeking a highly skilled Senior Business Analyst to bridge business needs with technology solutions. This role will drive process optimization, support digital transformation initiatives, and mentor junior analysts, contributing to strategic and operational success.

Key Responsibilities:

• Gather, document, and validate business and functional requirements.
• Analyze, map, and optimize business processes for efficiency and scalability.
• Collaborate with technical teams to translate requirements into system designs.
• Support UAT planning and execution to ensure solutions meet expectations.
• Drive change management initiatives and support adoption strategies.
• Produce high-quality BRDs, user stories, process models, and reports.
• Mentor junior analysts and promote best practices in business analysis.

Qualifications & Experience:

• Bachelor’s degree in computer science, Information Systems, or related field.
• 4–5+ years of business analysis experience in large-scale IT/digital transformation projects.
• Experience in higher education systems (student info systems, LMS) preferred.
• Professional certifications (CBAP, PMI-PBA, Agile BA) are a plus.
• Strong proficiency in BPMN, UML, JIRA, Confluence, MS Visio, and process automation tools.
• Skilled in Agile and Waterfall methodologies, QA practices, and enterprise application integration.

What We’re Looking For:

• Creative, persistent problem solver with excellent communication skills.
• Proven ability to engage stakeholders, facilitate workshops, and deliver solutions aligned with organizational goals.
• Passionate about mentoring and knowledge sharing.

Why Join Us:

Be part of a forward-thinking team driving digital transformation and operational excellence. Collaborate in an environment where innovation, mentorship, and continuous improvement are valued.