Senior Business Analyst

Senior Business Analyst

About Metlife

MetLife is a huge family with more than 150 years of experience and young & dynamic employees in more than 40 countries.

The company has significant global Human Resources expertise, focused on Inclusion and Diversity, Wellness, Engagement and Career Development. As an expert in your profession MetLife will develop you further and nurture your best talents whilst further building on your potential. Working for a Global Insurance business will present you with many cross-collaboration opportunities. In your local office you will be working with senior stakeholders, contributing to the effectiveness of the business.

We are a company driven by a solid set of principles and purposes such as diversity, equity, and inclusion. Our working culture provides flexibility and naturally a ‘hybrid’ working model as standard. We want to benefit from the many positives that come by having a more diverse working culture throughout all levels of seniority and lines of business

If you want to progress towards your goals with passion and to enjoy success with a huge and global team, we are looking forward to have you with us!

About The Role

MetLife is looking for a Business Analyst to join our IT Team, this role will be responsible for playing a bridge role between IT and the Business Functions.

Essential Business Experience and Technical Skills

• Bachelor's degree in computer science, industrial engineering, business, system analysis with related business discipline experience. M.B.A. or other advanced degree in business or social sciences is a plus.
• Advanced proficiency in written and verbal English.
• Minimum 3 years of process improvement experience, especially experience that leverages technology as part of the solution.
• Hands-on experience with process modeling, analysis and simulation tools.
• Business domain experience in the process areas being supported.
• Excellent interpersonal, verbal and written communication, including great presentations.
• Able to facilitate small groups in workshop settings.
• Ability to work within high-performing virtual teams and highly collaborative.
• Builds excellent relationships with key internal and external customers based on trust and confidence.
• Interested in both short-term results and long-term goals.
• Processes strong intellectual integrity.
• The ability to translate business goals and metrics into business process outcomes and related business cases for specific projects.
• Background in root cause, bottleneck, impact and other process (not systems) analysis methods.
• Knowledge of finance, accounting, valuation and metrics development; statistical analysis skills are a plus.
• Familiarity with application delivery methods.

Key Responsibilities

• Provide a bridge role between IT and the business, communicating and, indeed, translating between different perspectives or views about business operations using different vocabulary to match those views.
• Communicate and translate required business process capabilities and outcomes effectively between business process areas and supporting departments.
• Ensures proper coordination between the IT organization, process development department and process owners by making process development department define conceptual and logical levels of details.
• Determine and document the impact of process changes for the process owner at system level.
• Work within guidelines driven from enterprise architecture by the business process architect when determining the current "as is" state of a business process, and update current-state business process documentation as needed.
• Understand at a high level how implemented applications support business processes under consideration for change.
• Contribute to the definition, development, implementation and maintenance of the business process improvement methodology to be employed.
• Input process model and rule changes into Business Process Management Systems (BPMSs) and other Business Process Management Tools (BPMTs).
• Educate process stakeholders on how to identify and solve process challenges through the simulation of different scenarios and advanced optimization techniques.

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!