Senior Business Analyst

Company description

Hams.AI is an AI company building enterprise automation platforms for large organizations across Saudi Arabia and the region.

We work with organizations in government, healthcare, insurance, telecom, financial services, and other high-volume service sectors where customer experience, operational efficiency, reliability, and control are critical.

Through our Unified Communication Platform and Agentic Platform, Hams.AI helps enterprises automate customer interactions, internal workflows, service processes, and data-driven decisions across multiple channels and systems.

Our solutions are designed for real operational environments, supporting use cases that require accuracy, speed, integration readiness, security awareness, and measurable business impact at scale.

As Hams.AI continues to grow, we are looking for people who can work closely with enterprise clients, understand complex operations, and help shape AI solutions that move from strategy into real production.

About the role

We’re seeking a Senior AI Business Analyst who can translate enterprise needs into clear, structured AI use cases and business requirements.

You will work closely with clients to understand their operations, analyze current processes, identify automation opportunities, design AI use cases, and ensure every proposed solution is aligned with business value, feasibility, and measurable outcomes.

What you will do

• Lead requirement gathering, clarification, and alignment sessions with enterprise stakeholders.
• Translate high-level business needs into structured requirements, workflows, user stories, and acceptance criteria.
• Own BRDs, FRDs, user stories, and requirement traceability across multiple work streams.
• Design detailed as-is and to-be workflows with clear logic, branching, decision paths, and business rules.
• Design AI automation use cases across Hams.AI’s Unified Communication Platform and Agentic Platform, including customer journeys, conversation flows, escalation logic, fallback scenarios, business rules, and integration needs.
• Identify gaps, risks, dependencies, edge cases, and business constraints early.
• Work with clients to validate use case scope, expected outcomes, business rules, and success criteria.
• Support solution alignment by clearly communicating client requirements, operational context, and use case logic to internal teams.
• Support business quality validation and UAT by defining test scenarios, validation checkpoints, and acceptance criteria.
• Validate end-to-end workflows, AI agent behavior, and business outcomes before release to ensure alignment with approved client requirements.
• Mentor junior analysts and elevate documentation, discovery, validation, and analysis standards.
• Ensure alignment between client objectives, proposed AI use cases, and delivery outcomes.

Qualifications

• At least three to five years of experience in business analysis, product analysis, digital transformation, SaaS, AI solutions, or enterprise software.
• Strong requirement-gathering, process-mapping, and documentation skills.
• Ability to simplify complex business problems into clear workflows, use cases, and executable logic.
• Understanding of APIs, integrations, workflows, and digital platforms at a conceptual level.
• Experience designing or supporting AI, automation, SaaS, agentic AI, conversational AI, or customer experience use cases.
• Strong communication and stakeholder-management skills.
• High attention to detail, ownership, and ability to manage multiple work streams.
• Bachelor’s degree in Computer Science, Computer Engineering, Artificial Intelligence, Information Systems, Business, or a related field.

Why join us?

At Hams.AI, you’ll help define how organizations across the region adopt real AI automation and full operational transformation.

You will work with enterprise clients, shape high-impact AI use cases, influence product direction, and see your work go live in production environments used by thousands of customers.

Apply here: https://form.asana.com/?k=pjIBkfNjcNEjnOqP4WggEQ&d=1210838775195077