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Senior Business Analyst – CRM (Telecommunication)

Istanbul, Turkey

DefineX Team
DefineX is a next-generation consulting house and venture builder, helping financial institutions shape bold visions and turn them into real-world impact focusing on two core themes: Winning in Tech and Winning in Digital.
At the heart of everything we do? Our people: DefineXers. A diverse team of consultants, engineers, designers, and strategists driven by purpose and united by a shared ambition: to build what’s next.
We don’t just aim high, we play Larger Than Life . It’s more than a motto. It’s the game we’ve chosen.
If you’re ready to learn fast, think sharp, and solve real problems, this role is for you.
Apply now and #FindYourForward at DefineX.

Your Impact:

Provide functional CRM consultancy within the telecommunications domain,
Gather and analyze business requirements from various stakeholders to shape solutions that meet business, technology, and operational needs,
Perform business process analysis and contribute to process design and optimization,
Participate in technology design and oversee implementation activities,
Identify business, technology, and IT challenges, proposing and shaping relevant solutions,
Coordinate communication between business units, development, and test teams, ensuring smooth delivery,
Work in an agile environment, actively participating in sprint planning, backlog refinement, and delivery tracking.

What You Bring to the Table:

Bachelor’s degree in Computer Science, Information Technology Management, Engineering, or a related field,
3–8 years of experience in requirement gathering, business analysis (functions, processes, user interfaces, etc.), and CRM-related projects,
Experience in one or more CRM tools (Salesforce, SAP CRM, Microsoft Dynamics, Siebel, or SuiteCRM preferred),
Strong knowledge of integration methods (e.g., Web Services, APIs),
Understanding of operating models, governance structures, demand, and project management methodologies,
Strong analytical thinking, problem-solving, and result-oriented mindset,
Excellent stakeholder management skills, able to build trust and maintain effective communication channels,
Proven ability to work under tight deadlines in a fast-paced environment while managing priorities effectively,
Eligible to work in Turkey.

Nice to Have:

Experience in the Telco industry and understanding of customer lifecycle processes,
Familiarity with agile delivery models and digital transformation initiatives in telecommunications.

Benefits and Perks
We highly value: A mentally and physically enabling environment where Best People want to be part of; we always respect and invest in talent to foster team success. 
Growth and Development: Be part of a growing global team of professionals with training and support to help you grow.
Every DefineXer has a Growth Coach to accelerate their growth through feedback!
Independence and Ownership : Blur in creative and challenging business and technology transformation projects. 
Time Off: 20 vacation days per annum.
We love to Give Back: You will get certain hours a year to volunteer and organize office volunteer programs with local NGOs.

Health and Wellness: Competitive private health and life insurance coverage.
Need more convincing that DefineX is a great place to work?

Follow us on Instagram to take a deep dive into who we really are: IG @teamdefinex !
Get to know more about our extraordinary minds ,
Also, hear from our tech leaders as they talk about why they love what they do and how the culture at DefineX enables them to take part in exciting projects!

At DefineX, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of TeamDefineX! We are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. TeamDefineX will advocate for, and provide reasonable accommodations to those applicants requiring them, based on the Turkish Disabilities Act, to ensure equal opportunity in the application process.

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