Senior Business Analyst / Solution Designer

Senior Business Analyst / Solution Designer

Location: Hybrid (Remote & On-site as needed)
Reports to: SVP, Product Owner

About Us

We are a leading provider of low-code workflow orchestration solutions, empowering businesses to streamline operations, automate processes, and drive efficiency. Our innovative platform enables organizations to configure and optimize workflows with minimal coding, delivering agility and scalability across industries.

We are looking for a Sr Business Analyst/Solution Designer to join our Product team. This hybrid role is ideal for someone who has a passion for illustrating complex business processes and crafting compelling design documentation visually. This role will focus heavily on the delivery of pre-development / pre-configuration requirements and be a champion of the end solution with a strong emphasis on the end user experience.

Key Responsibilities

Solution Designer (40%)

• Process Mapping:Use Visio to create detailed diagrams representing current and future business processes, ensuring workflows are clear and comprehensible.
• Mock-up Creation: Design mock screens and wireframes to demonstrate the user interface and user experience, ensuring alignment with business needs and established style guides.
• Validation and Testing: Assist in crafting test plans and scenarios to validate the delivery meets design specifications and business requirements.
• Supporting Documentation: Create training materials and/or user guides ensuring smooth transition and adoption of new solutions by end users.

Business Analysis Responsibilities (40%)

• Requirements Gathering: Conduct one-on-one or group working sessions to collect detailed business requirements from stakeholders, ensuring a thorough understanding of needs and desired outcomes.
• Gap Analysis: Analyze the differences between current processes and desired outcomes to identify gaps, inefficiencies, and areas for process improvement.
• Stakeholder Communication: Serve as a liaison between business stakeholders and technical teams, facilitating clear communication of the desired end result.
• User Stories: Write and refine user stories and acceptance criteria, translating business requirements into actionable items for development teams.
• Project Management Support: Assist in organizing and managing project timelines, resources, and deliverables, ensuring the project stays on track and within scope.

Other Responsibilities (20%)

• Special Projects: Provide support and/or ownership of misc. projects as assigned. (internal process improvement, style guide contributions, team building activities, etc.)
• Travel Expectation: While the position will be a work from home role, some travel to client/parent offices may be required, not expected to exceed 10% though will have periods of higher travel needs based on project needs.

Ideal Candidate Profile

Qualifications & Experience

• Strong process analysis skills with demonstrated success participating in moderate to large scale implementation projects.
• Advanced experience with Visio, Excel, and other similar Microsoft Office tools, or equivalent applications.
• 8+ years of experience in business analysis or technology implementation, and/or leadership roles within mortgage servicing or legal practice companies.
• Familiarity with low-code/no-code platforms or workflow orchestration solutions is a plus.
• Strong understanding of mortgage servicing, insurance management, and/or auto loan servicing.
• Proficiency in business analysis techniques, requirements gathering, and agile methodologies.
• Experience working with cross-functional teams, including engineering, UX, sales, and customer success.
• Degree in business and/or related field desired (Not required).

Skills & Attributes

• Excellent written and verbal communication skills with the ability to simplify complex topics.
• Creative mindset with strong storytelling and visualization abilities.
• Ability to multitask and manage multiple projects in a fast-paced environment.
• Self-starter with a proactive mindset and a passion for technology-driven business solutions.

Why Join Us?

• Impactful role at the intersection of implementation, process and solution design, and development groups.
• Work with cutting-edge low-code technology in a rapidly growing industry.
• Collaborative team environment with opportunities for professional growth.
• Hybrid work flexibility with a mix of remote and on-site collaboration.

If you’re excited about shaping solution outcomes and business analysis for an innovative low-code workflow orchestration platform, we’d love to hear from you!

Apply today!

Job Type: Full-time

Pay: $90,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid sick time
• Paid time off
• Vision insurance

Ability to Commute:

• Rancho Santa Margarita, CA 92688 (Preferred)

Work Location: Hybrid remote in Rancho Santa Margarita, CA 92688