Senior Business Analyst (Technical Business Analyst)

India

10 ~ 12 years

India

Permanent

JOB DESCRIPTION

Tech BA on support and maintenance

Examples of tasks and responsibilities:

Technical support and troubleshooting regarding integrations and customizations
Assisting IT and Business when integration issues occur
Support with monitoring including escalation of bugs to Development Teams
Identify areas where monitoring should be established
Design proposals for improvements on integrations by identifying or experiencing recurring issues or bugs
Analysis of data and technical support to Business BA’s
Establish and assist in maintaining documentation
Participate in ERP go-lives, hypercare and ad hoc projects as well as post implementation support

We are looking for a candidate who is experienced in working with large, complex projects involving many stakeholders across functional and technical areas. The ideal candidate has experience with integrations and an analytical mindset. The person is driven by challenges and ambitious about the work they deliver. It is expected that they are curious and want to challenge the status quo.

We value that they are structured and able to manage their own time while providing guidance according to critical priorities.

To succeed in the role, the candidate will need to:

Have a proven track record of working with integrations via the Microsoft platform such as Logic Apps and Service Bus.
Have a minimum of 5 years of experience working with integrations, preferably related to D365F&O or other ERP applications.
Have excellent analytical skills and a technical understanding of how various applications interact.
Be service-minded and potentially have experience from a similar support function.
Enjoy structure and following the governance.
Be data driven and factual in decision making.
Keep calm under pressure.
Take pride in their work and deliver the best possible service to stakeholders in the organization.
Have experience with agile projects or being part of cross-functional teams across multiple locations.
Have a strong English proficiency, both in writing and verbally.

JOB REQUIREMENTS

Tech BA on support and maintenance

Examples of tasks and responsibilities:

Technical support and troubleshooting regarding integrations and customizations
Assisting IT and Business when integration issues occur
Support with monitoring including escalation of bugs to Development Teams
Identify areas where monitoring should be established
Design proposals for improvements on integrations by identifying or experiencing recurring issues or bugs
Analysis of data and technical support to Business BA’s
Establish and assist in maintaining documentation
Participate in ERP go-lives, hypercare and ad hoc projects as well as post implementation support

We value that they are structured and able to manage their own time while providing guidance according to critical priorities.

To succeed in the role, the candidate will need to:

Have a proven track record of working with integrations via the Microsoft platform such as Logic Apps and Service Bus.
Have a minimum of 5 years of experience working with integrations, preferably related to D365F&O or other ERP applications.
Have excellent analytical skills and a technical understanding of how various applications interact.
Be service-minded and potentially have experience from a similar support function.
Enjoy structure and following the governance.
Be data driven and factual in decision making.
Keep calm under pressure.
Take pride in their work and deliver the best possible service to stakeholders in the organization.
Have experience with agile projects or being part of cross-functional teams across multiple locations.
Have a strong English proficiency, both in writing and verbally.