Senior Business Consultant

Position: ServiceNow Senior Business Consultant

Location: Saudi Arabia

Are you passionate about ServiceNow and highly motivated to propose and pitch solutions to customers? Are you able to maximize customer value realization during implementations with your expertise? Can you organize and communicate easily as a trusted advisor? Then we are looking for you as our next Business Consulting Specialist!

About the Role

As a Business Consulting Specialist , you will work closely with clients to bridge business goals with the power of the ServiceNow platform. You’ll play a key role in shaping digital strategies, designing scalable processes, and delivering enterprise-level solutions. Your mission: maximize customer value realization and become a trusted advisor .

Key Responsibilities:

• Drive process design, governance, KPIs, and control frameworks at a strategic level.
• Lead ServiceNow Projects and enterprise service management consulting engagements.
• Run executive workshops and pitch functional ServiceNow solutions.
• Present high-level demos, conduct gap analyses, and translate needs into actionable solutions.
• Define operating models, roles, dashboards, and reporting structures.
• Align solutions with ITIL standards and ensure platform coherence.
• Support organizational transformation through strong stakeholder engagement.
• Implement ServiceNow systems aligned with enterprise architecture and process maturity.

What We’re Looking For

• Bachelor’s or Master’s degree in IT, Engineering, or related field.
• 7+ years of experience in consulting or digital transformation, ideally in large, complex environments.
• Deep understanding of PaaS solutions and enterprise platforms.
• Hands-on experience in ServiceNow, including configuration and implementation projects.
• Certified in: ITIL v4
• ServiceNow System Administrator
• ServiceNow Implementation Specialist
• Fluent in English ; Arabic proficiency is highly desirable.
• Strong presentation skills and ability to pitch solutions to business and technical audiences.
• Proven capability to lead customer relationships and act as a trusted advisor .

About Plat4mation

Plat4mation is the largest pure-play ServiceNow Elite Partner based in EMEA, helping organizations make work flow through AI-driven transformation. We deliver advisory, implementation, and managed services across the ServiceNow AI platform, leveraging work flow automation and AI capabilities to accelerate productivity, simplify complexity, and create measurable business impact.

Founded in 2013 and headquartered in Utrecht, the Netherlands, Plat4mation has grown to over 750 employees across 13 countries worldwide. We are proud to be recognized with multiple Global and EMEA ServiceNow Partner Awards.

Learn more at www.plat4mation.com