Senior Business Data Scientist, AI/ML, Google Cloud

About the job

Google's leadership team hand-picks thorny business challenges, and members of BizOps work in small teams to find solutions. As part of this team you fully immerse yourself in data collection, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations. Taking strategy one step further, you also persuasively communicate your recommendations to senior-level executives, roll-up your sleeves to help drive implementation and check back-in to see the impact of your recommendations.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

As a Data Scientist, you will focus on Artificial Intelligence to join our team. You will be instrumental in driving customer success at scale by building the predictive, personalized, and proactive solutions that define the future of customer support. You will work with large datasets to develop and deploy innovative ML/AI solutions, translating complex data into actionable strategies.

Responsibilities

• Drive customer success at scale by developing predictive, personalized, and proactive customer support solutions.
  
• Lead the end-to-end development and deployment of advanced AI/ML solutions, with a strong emphasis on Large Language Models and intelligent autonomous agents, addressing complex business challenges.
  
• Implement robust evaluation frameworks and metrics for LLMs and AI agents, encompassing both traditional model performance and agent-specific evaluation criteria (e.g., task completion rate, reasoning quality).
  
• Monitor and maintain deployed LLM and AI agent solutions in production, including tracking key performance indicators, identifying and addressing model drift, and ensuring system stability and scalability.
  
• Identify AI/ML opportunities by collaborating closely with stakeholders to understand business needs and translate them into technical requirements and measurable outcomes. Proactively research and integrate advancements in LLMs, generative AI, and AI agent architectures to continuously enhance our capabilities.