Senior Business Process Consultant – ServiceNow IRM

We are looking for a highly experienced Senior Business Process Consultant – ServiceNow Integrated Risk Management (IRM) to support the continued growth of our Risk, Compliance & Security practice in the Kingdom of Saudi Arabia.

In this role, you will lead strategic client engagements for some of the region’s largest enterprises and government-related organizations, helping them strengthen governance, regulatory compliance, operational resilience, and enterprise risk management through the ServiceNow platform.

You will work closely with executive stakeholders, risk leaders, compliance teams, and security organizations to translate complex regulatory and business requirements into scalable ServiceNow IRM solutions aligned with industry best practices and regional regulatory expectations.

Key Responsibilities

• Lead complex client engagements across advisory, design, and implementation phases.
• Facilitate executive and operational workshops to capture business requirements, maturity challenges, and target operating models.
• Design and implement ServiceNow IRM solutions , including: Policy & Compliance Management, Enterprise & Operational Risk Management, Business Continuity Management, Audit Management, Third-Party Risk Management, Risk Events & Issue Management.
• Advise clients on regional and international frameworks and regulations, including: ISO 27001, NIST Cybersecurity Framework, GDPR, NCA ECC, SAMA Cybersecurity Framework, DORA, BCM and resilience standards
• Conduct process engineering and solution design aligned with ServiceNow Out-of-the-Box capabilities and platform governance principles.
• Deliver compelling demonstrations, executive presentations, and solution walkthroughs .
• Support clients in establishing effective Three Lines of Defense operating models and governance structures.
• Work closely with architects and technical consultants to ensure successful project delivery and high customer satisfaction.
• Act as a trusted advisor to senior stakeholders within large enterprise and government environments.

Required Experience & Qualifications

• 5+ years of experience in Risk, Compliance, Governance, Cybersecurity, or IT consulting.
• Minimum 3 years of hands-on ServiceNow IRM / GRC experience .
• Proven experience leading enterprise-scale ServiceNow IRM implementations .
• Strong understanding of regulatory and risk frameworks such as ISO 27001, NIST, GDPR, NCA ECC, and SAMA requirements.
• Demonstrated experience in: Client advisory engagements, Workshop facilitation, Business process transformation, Solution architecture and design, Executive stakeholder management.
• Experience working with large enterprises, critical infrastructure organizations, or government entities within the Middle East region is highly preferred.
• Strong communication and presentation skills in English. Arabic is considered a strong advantage.
• ServiceNow certifications such as: Certified System Administrator (CSA), CIS – Risk & Compliance, CIS – IRM are strongly preferred.

What We Offer

• Opportunity to work on high-impact digital transformation and regulatory initiatives across the Kingdom.
• Exposure to some of the region’s most strategic IRM, resilience, and cybersecurity programs.
• A fast-growing and entrepreneurial environment with significant career growth opportunities.
• International collaboration with leading ServiceNow experts and architects.
• Competitive compensation package, training, and certification support.

Who You Are

You are a client-oriented consultant who combines strong business understanding with deep ServiceNow IRM expertise. You are comfortable engaging senior stakeholders, leading workshops, and translating regulatory complexity into practical, scalable solutions.

You thrive in dynamic environments, enjoy solving complex governance and risk challenges, and have the leadership capability to independently drive successful engagements in the KSA market.

About Plat4mation

Plat4mation is the largest pure-play ServiceNow Elite Partner based in EMEA, helping organizations make work flow through AI-driven transformation. We deliver advisory, implementation, and managed services across the ServiceNow AI platform, leveraging work flow automation and AI capabilities to accelerate productivity, simplify complexity, and create measurable business impact.

Founded in 2013 and headquartered in Utrecht, the Netherlands, Plat4mation has grown to over 750 employees across 13 countries worldwide. We are proud to be recognized with multiple Global and EMEA ServiceNow Partner Awards.

Learn more at www.plat4mation.com