Senior Business Systems Analyst

Applications are being accepted through: 3/27/26

If no date is displayed, applications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 5 days of being posted.

Senior Business Systems Analyst

As a Senior Business Systems Analyst, you will formulate, define, and execute system scope and objectives pertaining to our Advanced Metering Infrastructure (AMI) system, which is the main metering command center for our meter-to-cash cycle. You will serve as a key functional authority for our IFS Clevest mobile workforce management and field scheduling platform, to include supporting operational workflows, dispatching, and field execution. Additionally, you will be our subject matter expert regarding system, data, and operational needs pertaining to AMI, Clevest, metering, field operations, and meter-to-cash.

If you have an information technology background, experience with requirements gathering, and the ability to analyze system capabilities and translate field operational needs, this may be the opportunity for you!

What Else Will You be Doing?

Receiving and evaluating requests to include assessing request details, clarifying requirements and levels of effort, creating written assessments, and ensuring proper documentation in intake systems
Managing the capacity, limitations, requirements, and data improvements of our AMI and Clevest systems, including integrations with other systems
Facilitating stakeholder readiness for our AMI and Clevest system's future innovation and system enhancements
Supporting the full lifecycle of the IFS Clevest mobile workforce management application, including configuration, scheduling logic, dispatch workflows, and field mobility functions
Receiving and evaluating requests related to Clevest, including field scheduling enhancements, operational workflow changes, and mobile application updates
Conducting outreach to stakeholders and gathering and documenting business cases and high-level requirements
Gathering, vetting, and prioritizing requirements from users and mapping to system/application specifications
Analyzing field, billing, dispatch, and other business processes; recommending changes in processes and policies; and implementing changes
Formulating and defining systems scope and objectives based on user needs and an understanding of applicable business systems and industry requirements
Modifying procedures to solve complex business problems while considering system and application limitations to meet requirements

Who You Are

Experience working in an information technology or operations technology capacity
Bachelor's degree in Information Technology, Computer Technology, Business Administration, or a related field is valued
Experience supporting mobile workforce management, dispatch, or field scheduling systems (IFS Clevest is highly valued)
Familiarity with integrations and data streams between Clevest, AMI, CIS, OMS, GIS, or other operational systems is valued
Understanding of auto-scheduling, route optimization, field job execution, and operational workflows
Ability to support field technicians, dispatchers, and operational supervisors with system troubleshooting, workflow improvements, and data quality needs
Ability to translate field operational needs into system requirements and configuration changes

Physical Requirements and Working Conditions

Exerts up to 10 lbs. of force occasionally and/or small amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Positions in this class typically require talking, hearing, seeing and repetitive motions within an office working environment.

Our Commitment to Our Employees

Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

Time Off to Recharge

Vacation – Start with 13 days annually, increasing to 24 days with tenure
Personal Leave –3 days per year
Paid Holidays –12 paid holidays per year
Sick Leave – 12 days per year for personal or family health needs
Vacation Buy – Option to purchase up to 40 additional hours annually

Health & Wellness – Benefits elected are effective the first of the following month

Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
Zero Health: Access to hundreds of medical services at no cost
Dental & Vision: Two dental plans and one vision plan
Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in a our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
Health Savings Account (HSA): Available with HDHP

Financial & Retirement Security

Pension Plan: Colorado PERA provides retirement benefits and peace of mind
Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
Disability Coverage: Short-Term and Long-Term Disability insurance available
Life Insurance: Employer-paid coverage with optional supplemental plans
Long-Term Care Insurance: Available for purchase to support extended care needs

Additional Support

Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
Tuition Reimbursement: Up to $5,250 annually to support continued education
Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness

ATTENTION:

All positions will be posted for a minimum of 5 calendar days.
Starting pay will be determined within the posted pay range based on the experience, education, and training of the successful candidate; if there is a single pay rate posted, the job starts at that rate.
Colorado Springs Utilities does not sponsor work visas of any kind, including H-1B, TN, or F-1 student visas (with or without OPT or STEM work authorization), or any other employment-based visas. All eligible applicants must be authorized to work in the United States, and work authorization must not be based on employer sponsorship of a work visa.

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Colorado Springs Utilities is committed to the principles of Affirmative Action and Equal Opportunity in accord with Vietnam Era Veterans Readjustment Assistance Act, 38 U.S.C. § 4212, as amended (VEVRAA), and § 503 of the Rehabilitation Act of 1973, as amended (§ 503). In addition, no person shall be unlawfully discriminated against because of race, color, creed, national origin or ancestry, sex (including pregnancy, gender identity, gender expression, and sexual orientation), age, religion, veteran status, disability, genetic information, marital status, or any other basis protected under state or federal law. Human Resources shall assure Colorado Springs Utilities’ benefits, classification, compensation, employee development, employee relations, and employment programs, conform to current legal and regulatory requirements and the provisions of Colorado Springs Utilities’ Affirmative Action Plan in accordance with VEVRAA and § 503.

Accessibility Accommodations. If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at accessibility@csu.org or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as a result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/. If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Have a question? If you have a question about a position or need assistance from a recruiter, email us at csurecruiting@csu.org or call 719-668-7500.

Job Type: Business Operations

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