Senior Business Systems Analyst (Salesforce CPQ)

We are seeking an experienced Senior Business Systems Analyst (BSA) with a strong background in Salesforce administration, solid analytical skills, and the ability to collaborate effectively with cross-functional business and technical teams. The ideal candidate has 10+ years of experience in business systems analysis, strong communication skills, and the capability to translate business needs into clear, actionable system requirements.

Key ResponsibilitiesSalesforce Administration & Solution Support

• Serve as the Salesforce subject-matter expert (SME) for system configuration, data management, user administration, security, and best practices.
• Perform hands-on configuration, including workflows, validation rules, page layouts, profiles/roles, permission sets, and custom objects.
• Troubleshoot issues, perform root-cause analysis, and recommend scalable, long-term solutions.
• Partner with IT and development teams to support integrations, system enhancements, and platform upgrades.

CPQ (Configure, Price, Quote) Support

• Support basic setup, configuration, and testing of Salesforce CPQ features (pricing, quoting, approval workflows).
• Collaborate with functional and technical stakeholders to understand quoting requirements and optimize CPQ workflows.
  

Business Requirements & Stakeholder Management

• Lead requirement-gathering sessions, interviews, workshops, and cross-functional meetings.
• Document business requirements, process flows, use cases, and functional specifications with clarity and detail.
• Translate business needs into technical requirements for developers, architects, and QA teams.
• Act as a liaison between business stakeholders and technical teams, ensuring alignment and clarity throughout project delivery.

Project Execution & Quality Assurance

• Support project planning, prioritization, and sprint activities in collaboration with Product Owners or Project Managers.
• Conduct UAT planning, test case creation, and execution to ensure solution quality.
• Drive continuous improvements by identifying process gaps, system inefficiencies, and enhancement opportunities.

Required Qualifications

• 10+ years of experience as a Business Systems Analyst, Salesforce Analyst, or similar role.
• Strong hands-on experience with Salesforce Administration (Admin certification preferred).
• Familiarity with Salesforce CPQ or strong intent to learn quickly.
• Proven experience working directly with business stakeholders to gather, document, and validate requirements.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
• Strong analytical, problem-solving, and organizational skills, with high attention to detail.
• Experience working in Agile/Scrum environments is a plus.