Senior CI Analyst

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Overview

Working in support of the India operations group, this role will be responsible for identification, planning, facilitation and delivery of operational excellence and process changes in order to deliver on the objectives of operational transparency, effectiveness and value enablement. Working closely with the business and key stakeholders to review existing and new processes and to lead and influence outcomes to be achieved in the support of delivering efficiencies and benefits.

Actively connecting key stakeholders in the identification of new process, ensure benefit realisation and drive the implementation of new processes across the business utilising Lean principles and methodology

Key Accountabilities and main responsibilities

Strategic Focus:

Responsible and accountable for driving continuous improvement and operational excellence programs across India hub operations in order to achieve the strategic goals of the organization (Efficiency, Risk, Quality, Cost and Service Delivery)

Operational Management

Fulfil the role of overseeing and managing the program of work as defined to ensure the efficiencies are successfully deployed into production and meet operational readiness requirements
Compile briefing information for the support of effectively running steering committees, working groups and the like
Identify risks at the earliest opportunity and implement mitigation strategies and appropriate solutions in line with a change control process
Maintain strong communication and liaison with key internal stakeholders (both Business and IT) to facilitate productive working relationships
Build strong relationships and actively collaborate across functions to support the achievement of objectives
Identify and manage risks and dependencies and effectively manage these across internal departments as necessary
Implementing effective governance for project tracking and reporting to ensure timely and appropriate generation, collection, dissemination, storage, tracking reports and financial information
Developing and implementing a project schedule to meet project objectives within an agreed time frame.
Gain agreement to and monitoring of project schedules.
Ensure change control mechanisms are put in place to manage project schedules

People Leadership

Exceptional executionary skills and capability - Enthusiastic, engaging and inspiring
Proven experience of successfully delivering high quality solutions in high pressure, structured environments using standard project management techniques and disciplines
Continuous improvement focus, with the ability to identify risk, cost efficiencies and business improvements;
Ability to liaise with senior level stakeholder representatives in a rational and measured manner to communicate project progress, issues, risks and solutions
Ability to control meetings and ensure the attendees are focussed on achieving the predefined objectives

Governance & Risk

Define performance measures that will determine the effectiveness of implemented strategies and identify areas for strategic improvement
Liaise with business executives and stakeholders in order to evaluate overall performance against targets and make necessary adjustments.
Responsible for identification and redesigning of critical business processes to support exponential growth
Responsible for driving business excellence agenda, conceptualize framework for business excellence model, develop benefit measurement matrix and scorecard management
Support in Integrating vision and strategy to deliver improving and predictable business results
Prompt identification of issues, potential red flags and problem solving to protect project schedules and budgets
Identifying and evaluating potential business process improvements as part of overall strategy with a view to enhance productivity and profitability
Strong presentation and excellent communication skills including written and verbal
Ability to communicate clearly and effectively with colleagues and clients at all levels.
Degree-educated or relevant professional qualifications are desirable but not essential
Significant experience leading programs of work focusing on transformation efficiency
Excellent organisational skills - Can quickly and effectively mobilise both time and resources to get things done
A track record in and/or proven ability to work on the delivery of programs of works

Experience & Personal Attributes

Qualification (B.E./B.Tech, B.Com)
Lean Six Sigma accreditation – preferred but not mandatory
Financial services industry exposure - desired
Exposure into digital transformation and solutions design for e.g. RPA, ML, AI, Chatbots, Voicebots, APIs etc desired but not mandatory
8 - 10 years' experience in an IC role managing process improvements, process analyst, change analyst, operational excellence, process designing/re-engineering, change management, problem solving and solutions design
Process Excellence
Project Management
Problem Solving/Analytical bent
Solutions driven/Digital/Tech mindset
Process Re-engineering/Basic Lean trained
Six Sigma trained (WB/GB)
Basics of change and project management
Basics of Digital transformation (RPA, ML, AI)
Industry preferred: BFSI, Insurance, Technology (IT/ITES), Management consulting

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

India Hub is a central part of MUFG's transformation program, which has rapidly expanded over the past 5 years to nearly 1100+ employees, to provide services to our clients across two of our businesses. We have offices in Mumbai and Pune.

India Hub has allowed us to streamline our operations and forms one of our global centres of excellence. This has allowed us to focus our skillsets, innovate our current operations and create new capabilities for the future. The Hub has been designed to support flexible operations processing our three businesses - Retirement Solutions, Corporate Markets and Investor Services. In addition, our Global Functions team provide centralized expertise and support—like HR, Finance, and IT—to ensure consistency, efficiency, and strategic alignment across all business units.

At India Hub, we are building a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.

Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.

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